Butler Ford

Software update for transmission recall Was able to make an appointment in a timely manner. Time of appointment was 2 p.m. and the vehicle was taken to be updated at the appointed time. Took Was able to make an appointment in a timely manner. Time of appointment was 2 p.m. and the vehicle was taken to be updated at the appointed time. Took less than and hour to perform update. Was directed to the customer lounge which was a nice facility. Clay was knowledgeable and professional. I recommend Butler Ford to anyone looking to buy or have service done. More

Service Department My car is under warranty. I needed an oil change and diagnostic because my “check engine” light came on. I arrived at their slowest time, 11am on Wedn My car is under warranty. I needed an oil change and diagnostic because my “check engine” light came on. I arrived at their slowest time, 11am on Wednesday. They didn’t have anyone available to help me unless I left my car. I live out of town. Oil changes at most Ford Dealers are done quick, but not here. Most service advisors can diagnosis the problem. Just needed to be sure it was okay to continue to drive my car. More

Service dept. Richard and the guys in service dept. are truly amazing at what they DO! Always make you feel comfortable and lets you know what is going on step by s Richard and the guys in service dept. are truly amazing at what they DO! Always make you feel comfortable and lets you know what is going on step by step! Waiting room is clean and nice. I have never questioned anything they have told me. I will continue to bring my vehicle here for service. More

Friendly atmospheres Have been bringing in our vehicles since we moved to the area in 2012. Was always taken care of by the Service Dept. Both Mark and Richard care abou Have been bringing in our vehicles since we moved to the area in 2012. Was always taken care of by the Service Dept. Both Mark and Richard care about you and the vehicle you bring in whether it is a Ford or other make and it does not matter if you bought from Butler or not. I have no issues with their roles and responsibilities as they always have gone over and above my expectations. Robert Vivalo More

F-150 safety recall Called Richard in the service dept. late afternoon on 3/14 to schedule an appointment. He got me one the next day at 11am. Took about 20 minutes incl Called Richard in the service dept. late afternoon on 3/14 to schedule an appointment. He got me one the next day at 11am. Took about 20 minutes including time to replace the front license plate holder. in the meantime, Courtney in sales offered me a buyout on my Lexus RC 350 to buy a 2019 Mustang. I have purchased several vehicles from this dealership and have used Richard in the service for years. He has been great! More

Service Dept shouldn have mechanics that can fix your car I dropped my Lincoln off because the brakes were not working right. They stated pads were good but brake booster had a busted diaphragm. Quoted $7 I dropped my Lincoln off because the brakes were not working right. They stated pads were good but brake booster had a busted diaphragm. Quoted $712 to fix. I picked my car up 3 days later to $752 charge. I drove my car home and the brake pedal is literally scrubbing when you press it and the pedal goes all the way to the floor before stopping the car. I took it back to them and they say it's normal? I have drove this car for five years and I think I know what the brakes felt like before. I will not purchase a car from them or use their service dept again. As a side note, I checked out their review on FB before using them. I wish I had looked deeper. Their employees have given them a lot of the 5 star ratings that they have. In my opinion, that is just deceptive and shady. More

Appears to have under qualified service techs Took over 2 months to replace a head gasket on a 2017 f150. Missed promise After missed promise. Then couldn’t make it run. Timing was off after re as Took over 2 months to replace a head gasket on a 2017 f150. Missed promise After missed promise. Then couldn’t make it run. Timing was off after re assembly. Nothing covered up while engine was torn down, cams laying on the frame, head laying on a chair etc. More

Awful service Our truck is under warranty. The service dept has had our truck for almost three weeks. No progress has been made on it as far as repairs. Both my hus Our truck is under warranty. The service dept has had our truck for almost three weeks. No progress has been made on it as far as repairs. Both my husband and myself have been told different stories (on the same day) as to why the truck has not been serviced. Employees in the service department are completely rude and unprofessional. Let’s just say after weeks of this mess, Butler Ford of Milledgeville has been reported to Butler’s corporate office and Ford Motor Company. More

2018 Ford F150 The sales staff was very helpful and informative. The management team and David really helped me through the whole process. I’d definitely recommend t The sales staff was very helpful and informative. The management team and David really helped me through the whole process. I’d definitely recommend them to anyone that wants a new vehicle. More