Button CDJR
Kokomo, IN
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1,263 Reviews of Button CDJR
My experience with the service department was frustrating due to excessive wait times and dishonest communication. I had a 10:00 AM appointment for a straightforward software recall and received an automated due to excessive wait times and dishonest communication. I had a 10:00 AM appointment for a straightforward software recall and received an automated text at 10:05 AM stating my vehicle was being worked on. However, my Jeep sat untouched in the parking lot for most of the morning. When I pressed Damon for updates, his timeline estimates felt completely dishonest given the car hadn't even moved into a work bay. The entire process took until 11:45 AM, showing a total lack of transparency and respect for my time. More
As always, the employees at the service desk and the employees in the service bay were very friendly and professional. They got me in and out quick. employees in the service bay were very friendly and professional. They got me in and out quick. More

