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Button CDJR

Kokomo, IN

4.6
1,269 Reviews
Call Dealership (765) 553-6861
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1220 E Blvd

Kokomo, IN

46902

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1,269 Reviews of Button CDJR

December 23, 2024

Advisor stated that the wait was too long to get Allstate on the phone to verify my tire protection package. They just wanted me to pay up front instead and they would reimburse me if/when they get the appro More

by ajc1350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jada Critchlow
Report | Print
Jan 02, 2025 -

Button CDJR responded

Thank you for sharing your experience, and we truly apologize for the inconvenience you faced. It’s completely understandable to feel frustrated when there’s a delay in verifying your tire protection package, and we agree that you shouldn’t have been asked to pay upfront without confirmation. Your feedback is important, and we will review the situation with our team to improve both our communication and efficiency in handling such requests in the future. We truly appreciate your business and hope to provide you with a much smoother experience next time.

December 23, 2024

Garritt was very patient explaining the situation and giving me the time I needs to decide what to do next. Thank you. More

by rozzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Serritella , Garritt Stryker
Report | Print
Dec 26, 2024 -

Button CDJR responded

Thank you for your kind feedback! We're so glad to hear that Garritt took the time to patiently explain the situation and give you the space you needed to make an informed decision. We truly appreciate your trust and are happy to have had the opportunity to assist you!

December 22, 2024

Service department got my LOF completed in a reasonable amount of time and in a professional manner. More

by mwstahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Tobin
Report | Print
Dec 23, 2024 -

Button CDJR responded

Thank you for your feedback! We're pleased to hear that our service department completed your LOF in a timely and professional manner. We appreciate your business and look forward to assisting you again in the future!

December 22, 2024

Got me in quickly and the service was pretty quick for the job necessary to be done… More

by belinda.c.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman, Kolton Sandefur
Report | Print
Dec 23, 2024 -

Button CDJR responded

Thank you for your feedback! We're glad we could get you in quickly and complete the necessary work efficiently. We appreciate your trust in us and look forward to serving you again!

December 21, 2024

It’s a friendly dealership that everyone always has time to explain and follow up with any questions you have. More

by offdonna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilkerson, Shannon Dillman, Garritt Stryker, Erika Tobin
Report | Print
Dec 23, 2024 -

Button CDJR responded

Thank you for your kind words! We're thrilled to hear that our team consistently takes the time to explain and follow up on any questions you have. Providing a friendly and helpful experience is what we strive for, and we truly appreciate your feedback!

December 21, 2024

It was a great service. Took the time and explained everything and answered all my questions. More

by oatilden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mari Whaley, Garritt Stryker
Report | Print
Dec 23, 2024 -

Button CDJR responded

Thank you for sharing your experience! We're so glad to hear that our team provided great service, took the time to explain everything, and answered all your questions. Your satisfaction is our priority, and we appreciate your trust in us!

December 21, 2024

Button has an excellent staff! They always take really good care of me and my vehicle! More

by Domestickrys
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman, Garritt Stryker, Kolton Sandefur, Erika Tobin
Report | Print
Dec 23, 2024 -

Button CDJR responded

Thank you for your kind words! We're delighted to hear that our team at Button has consistently taken great care of you and your vehicle. Your satisfaction means the world to us, and we look forward to continuing to provide you with excellent service!

December 21, 2024

Shaelah Lott was courteous and professional throughout the entire process. She is someone you want assisting you with your car buying experience. Jamie Hansen and the finance team were also a pleasure to More

by hartmaneric1966
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Hansen, Shaelah Lott, Greg Finley, Chris Henn
Report | Print
Dec 23, 2024 -

Button CDJR responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Shaelah Lott provided you with courteous and professional service and made your car-buying experience a pleasure. We're also glad Jamie Hansen and our finance team contributed to your satisfaction. We truly appreciate your kind words and look forward to assisting you again in the future! Safe travels in your new car!

December 20, 2024

Poor customer service. Had appointment on a Wednesday, checked in and was promised that the vehicle would be done by end of the week. Wasn't ready till the following Tuesd More

by JEFFK8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erika Tobin
Report | Print
Jan 02, 2025 -

Button CDJR responded

Thank you for sharing your feedback. We sincerely apologize for the poor customer service and the delays you experienced with your vehicle repair. We understand how frustrating it is to be promised a completion timeline, only for the vehicle to be delayed, and then to have only part of the work done. This is not the level of service we strive to provide. We take your concerns seriously and will address this internally to improve communication and ensure repairs are completed as promised. We truly value your time and hope to have the opportunity to make this right moving forward.

December 20, 2024

Fast friendly courteous knowledgeable the waiting room was clean and refreshments was well stocked was a pleasant atmosphere More

by swright0502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
Report | Print
Dec 20, 2024 -

Button CDJR responded

Thank you for your wonderful feedback! We're glad to hear you had a fast, friendly, and comfortable experience. We take pride in maintaining a clean waiting area with stocked refreshments, and we're pleased it contributed to a pleasant atmosphere. We look forward to serving you again!

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