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Button CDJR

Kokomo, IN

4.6
1,269 Reviews
Call Dealership (765) 553-6861
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1220 E Blvd

Kokomo, IN

46902

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1,269 Reviews of Button CDJR

December 19, 2024

First rate fair price when purchased, most organized and knowledgeable service department I have ever seen, and you bring friendliness to a whole new level. No reason to go anywhere else. Thank you! More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Belt, Miranda Armstrong, Tim Sweeden, David Buckler, Erika Tobin
Report | Print
Dec 20, 2024 -

Button CDJR responded

Thank you for your incredible feedback! We're so glad to hear you had such a positive experience with both the purchase and service departments. Providing fair prices, expert service, and a friendly atmosphere is what we strive for. We truly appreciate your loyalty and look forward to serving you again!

December 19, 2024

Button has always treated me and my 2012 300 very well. I would highly recommend this dealership. More

by irelandf13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman, Jada Critchlow, David Buckler, Garritt Stryker, Kolton Sandefur
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Dec 20, 2024 -

Button CDJR responded

Thank you for your kind words! We're thrilled to hear you've had such a positive experience with us and your 2012 300. We truly appreciate your recommendation and look forward to continuing to serve you in the future.

December 19, 2024

Great service. Had oil change, tires rotated and a recall all taken care of at the same time. More

by breed331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
Report | Print
Dec 20, 2024 -

Button CDJR responded

Thank you for sharing your experience. We're pleased we could take care of everything for you in one visit. Your convenience is important to us, and we look forward to providing you with excellent service again soon.

December 19, 2024

Shannon is very professional and courteous and made sure my vehicle was taken care of More

by dmbyrdd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
Report | Print
Dec 20, 2024 -

Button CDJR responded

Thank you for your feedback. We're glad to hear that Shannon provided professional and courteous service, making sure your vehicle was well taken care of. We appreciate your trust and look forward to assisting you again.

December 19, 2024

Great customer service and the service was fast. Thank you again for the great experience More

by jazzlowery.jl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker
Report | Print
Dec 20, 2024 -

Button CDJR responded

Thank you for your kind words. We're glad you enjoyed the fast and excellent customer service. We appreciate your support and look forward to serving you again.

December 19, 2024

We were not pleased and felt we were treated unfair considering we had just purchased the van in July 2024 even though it was used. If the battery had been checked properly we would not have had to rep More

by neilhart1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Tobin
Report | Print
Jan 02, 2025 -

Button CDJR responded

We’re very sorry to hear about your experience and truly understand your frustration. We understand how upsetting it must be to face an unexpected expense, especially when you were hoping the warranty would cover it. We take your concerns seriously and will review this situation to see how we can better support you moving forward. Your satisfaction is important to us, and we would appreciate the opportunity to make this right. Thank you for sharing your feedback.

December 19, 2024

Wouldn’t answer the service phone. Would answer messages sent. Had appointment for 9 am but didn’t pick vehicle up till 10:30. Tried to sell me two air filters when they were supposed More

by raalg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know who was working in service
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Jan 02, 2025 -

Button CDJR responded

Thank you for sharing your experience, and we sincerely apologize for the multiple issues you encountered during your visit. We understand your frustration with the delays and lack of communication. This is certainly not the level of service we aim to provide, and we will be addressing these concerns with our team to ensure that we handle future appointments more efficiently and transparently. We deeply regret that we didn't meet your expectations and will take your feedback seriously to improve both communication and service delivery. We truly appreciate your patience and hope to have the opportunity to provide a better experience in the future.

December 18, 2024

Jada is great great great great great great great great but this 15 word minimum sucks. If the 15 word minimum is still on here, don’t send me any more surveys More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lupoi, Shannon Dillman, Jamie Hansen, Tim Sweeden, Jada Critchlow, Chris Henn, Garritt Stryker
Report | Print
Jan 02, 2025 -

Button CDJR responded

Thank you for your feedback! We're glad to hear that Jada provided excellent service. We understand your frustration with the 15-word minimum, and we appreciate your honesty. We will make sure to pass your comments along. If you ever need anything in the future, feel free to reach out!

December 18, 2024

Found the problem I was having and corrected it in a timely manner very pleased More

by tntmckay87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker
Report | Print
Dec 20, 2024 -

Button CDJR responded

Thank you for sharing your experience. We're glad we could identify and resolve the issue promptly. Your satisfaction means a lot to us, and we look forward to assisting you again.

December 18, 2024

Erika was very professional. She answered all my questions and was extremely knowledgable. sge made sure all my issues were taken care of and then explained the services performe More

by casskidzmom3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman, Matthew Yero, Jada Critchlow, Mari Whaley, Garritt Stryker, Kolton Sandefur, Erika Tobin
Report | Print
Dec 20, 2024 -

Button CDJR responded

Thank you for your kind words. We're thrilled to hear that Erika provided professional and knowledgeable service, answered all your questions, and ensured your issues were addressed. Clear communication is important to us, and we're glad she explained everything thoroughly. We hope to service you again!

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