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Button CDJR

Kokomo, IN

4.6
1,269 Reviews
Call Dealership (765) 553-6861
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1220 E Blvd

Kokomo, IN

46902

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1,269 Reviews of Button CDJR

December 14, 2024

Buy back my 2024 Jeep Wagoneer L. It is a lemon. A vehicle with 12000 miles should not be in the dealer every time you turn around. More

by k.byrd13088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman, Chris Belt, Garritt Stryker
Report | Print
Jan 02, 2025 -

Button CDJR responded

Thank you for sharing your concerns. We are truly sorry to hear about the issues you're experiencing with your 2024 Jeep Wagoneer L. A vehicle with only 12,000 miles should absolutely not require frequent visits to the dealership, and we completely understand your frustration. Please know that we take these concerns seriously, and we'd like to assist you further in addressing the situation. We recommend reaching out directly to our management team so we can investigate the issues with your vehicle and explore possible resolutions, including any buyback options that may be available. Please email kim.bush@drivechariot.com and mike.lupoi@drivechariot.com. Your satisfaction is important to us, and we are committed to resolving this matter in a way that restores your confidence in your vehicle and our service. Thank you for bringing this to our attention.

December 14, 2024

It was a very seamless transaction and I appreciated the service provided when I needed to replace my Jeep that was totaled, More

by lizkmmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Tobin
Report | Print
Dec 16, 2024 -

Button CDJR responded

We're so sorry to hear about your Jeep, but we're glad we could make the replacement process seamless for you. Thank you for your kind words about our service – we’re here to help whenever you need us!

December 14, 2024

Always makes me feel welcome! Professional, respectful and they get the job done right the first time! More

by jimlindabennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wilkerson, Jada Critchlow
Report | Print
Dec 16, 2024 -

Button CDJR responded

Thank you for your wonderful review! We're delighted to hear that you feel welcome and appreciated by our professional and respectful team. Getting the job done right the first time is always our goal, and we’re glad we could deliver that for you!

December 14, 2024

Great service. Great experience every time. Garrett is fantastic. Chris Ingle is a great technician. More

by chrisamobley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lupoi, Mari Whaley, Garritt Stryker
Report | Print
Dec 16, 2024 -

Button CDJR responded

Thank you for your amazing feedback! We're thrilled to hear you’ve had a great experience every time. Garrett and Chris will be so happy to know their hard work made a difference. We look forward to serving you again!

December 14, 2024

I believe they said about 30 minutes and I ready to leave in about 20min. More

by lavinabontrager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
Report | Print
Dec 16, 2024 -

Button CDJR responded

Hi, thank you for the kind review.

December 14, 2024

Great service, always friendly and helpful on answering questions concerning my vehicle, explains what they are going to do. More

by dawnmcelfresh14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
Report | Print
Dec 16, 2024 -

Button CDJR responded

Thank you for your kind words! We're so glad to hear you’ve had great service and found our team friendly and helpful. We always aim to keep you informed and provide the best care for your vehicle!

December 14, 2024

I have worked with buttons for years. I value the relationship we share. I needed the car back quickly when they were working on it and of course it was here when I needed it. More

by lakemartha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
Report | Print
Dec 16, 2024 -

Button CDJR responded

Thank you for your continued trust and loyalty over the years! We truly value the relationship we share and are glad we could meet your needs by having your car ready on time. We’re always here to provide reliable and efficient service!

December 14, 2024

I like button motors , I can trust them with my car. The people are great! More

by delphmargarets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman, Matthew Yero, Jada Critchlow, Mari Whaley, Garritt Stryker, Kolton Sandefur, Erika Tobin
Report | Print
Dec 16, 2024 -

Button CDJR responded

Thank you for your trust and kind words! We're so glad you enjoy working with our team at Button CDJR. Your confidence in us means everything, and we’re always here to take great care of your car!

December 14, 2024

Great crew that is incredibly kind, helpful, and knowledgeable. Able to quickly get everything sorted on the phone or in person and always very respectful. Couldn’t ask for better More

by Cao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolton Sandefur
Report | Print
Dec 16, 2024 -

Button CDJR responded

Thank you for your fantastic review! We're thrilled to hear that our crew provided kind, helpful, and knowledgeable service both over the phone and in person. Your kind words inspire us to keep delivering the best experience possible!

December 13, 2024

Despite an appointment and clearly articulating needing my vehicle in a timely fashion, they neglected to respect that or communicate clearly the time line for my vehicle repair. More

by Bwilliamson2423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erika Tobin
Report | Print
Dec 16, 2024 -

Button CDJR responded

Thank you for your feedback, and we sincerely apologize for not meeting your expectations regarding the timeliness of your vehicle repair. We understand how important it is to have clear communication and to have your vehicle ready when promised. It’s disappointing to hear that we didn’t respect your timeline, and we’ll work to improve our communication and ensure more accurate estimates in the future. We appreciate your patience and hope to have the opportunity to serve you better next time.

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