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Button CDJR

Kokomo, IN

4.6
1,266 Reviews
Call Dealership (765) 553-6861
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1220 E Blvd

Kokomo, IN

46902

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1,266 Reviews of Button CDJR

November 18, 2024

I had an appointment at 4 and got there like at 3:50 and was able to watch them from the waiting area and was amazed that they were so quick and I was out of there within 25 minutes and everyone was so nice More

by heather.75.lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Tobin
Report | Print
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 18, 2024

Everything went well , they got me in and out in good time. Thanks for taking care of my truck More

by jatolist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mari Whaley, Erika Tobin
Report | Print
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 18, 2024

Great concierge service. Came and picked up jeep and returned it in about 3 hours More

by Boilers947
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mari Whaley
Report | Print
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 18, 2024

They are always great to work with and pleasant. I'll be a returning customer. More

by rmainesrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow, Garritt Stryker, Kolton Sandefur, Erika Tobin
Report | Print
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 18, 2024

Button Motors does a fantastic job and they have a great service department. Mike Lupoi is a great leader!! More

by tveach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lupoi, Shannon Dillman, Mark Carroll, Miranda Armstrong, Jada Critchlow, Garritt Stryker
Report | Print
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 18, 2024

Friendly, kind , great to do business with, very knowledgeable about her job, the dealership is very clean. More

by gdowden53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lupoi, Shannon Dillman, Miranda Armstrong, David Buckler, Greg Finley, Chris Henn
Report | Print
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 17, 2024

Garritt Stryker was very attentive to helping us out with getting our Jeep Grand Cherokee fixed in a timely manner and really listened to me when I had a concern with the front in making a clunking sound. I More

by chyman42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah Collier, Garritt Stryker
Report | Print
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 17, 2024

Good service and friendly people. Timely service and efficient . Wait time was good. Ok. Ok. More

by thiatt1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman, Matthew Yero, Erika Tobin
Report | Print
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 16, 2024

Clean place . friendly to me. Treated me very .I will recommend to any one.looking for a repair shop. More

by noemail20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker, Kolton Sandefur
Report | Print
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 16, 2024

Not personable, kind of cold, not great customer service. Didn’t know the car only came with one key fob until after purchase and not much effort to get the other one. Told us to go buy one More

by mbart511
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Casey Conley, Chris Henn
Report | Print
Dec 16, 2024 -

Button CDJR responded

Thank you for your feedback, and we apologize for the experience you had. It's disappointing to hear that you felt the customer service was cold and that there was a lack of effort in assisting with the key fob situation. We understand how important it is to feel valued as a customer, and we’re sorry that we didn’t meet your expectations. Regarding the key fob, we should have communicated more clearly and worked with you to resolve the issue. We will review our processes to ensure better customer care in the future. Your feedback is important to us, and we hope to have the opportunity to make it right.

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