Byerly Ford

I would like to compliment your service dept. employee named Ethan. He was so helpful answering my questions and very professional. It is a very hot day today and he is still very patient and employee named Ethan. He was so helpful answering my questions and very professional. It is a very hot day today and he is still very patient and kind. I am sure very busy at Ford. Thank you Ethan, Mary Cain More

Overall, a very pleasant experience. Very helpful. Very friendly. Got us out of there in a timely manner. Very helpful. Very friendly. Got us out of there in a timely manner. More

Excellent service. They came and picked up my car for service. I didn’t have to drive to the dealership. They came and picked up my car for service. I didn’t have to drive to the dealership. More

Excellent service on vehicles. Easy to schedule appointments and the work completed is on time and addressed the issues. Easy to schedule appointments and the work completed is on time and addressed the issues. More

Very professional. Their service is always excellent and on time. Best Ford dealership in Louisville. Their service is always excellent and on time. Best Ford dealership in Louisville. More

I had the absolute pleasure of working with Karen Wheeler when purchasing my car, and I couldn't be happier with the experience. From the moment I walked in, Karen was professional, knowledgeable, and genuin when purchasing my car, and I couldn't be happier with the experience. From the moment I walked in, Karen was professional, knowledgeable, and genuinely kind. She took the time to understand what I was looking for, answered all of my questions honestly, and made the entire process smooth and stress-free. What really stood out was how patient and transparent Karen is—no pressure, just great service. I drove away feeling confident and well taken care of. If you're looking to buy a car, I highly recommend reaching out to Karen Wheeler. You’ll be in great hands! Thanks, Karen! More

This is the "worst" FORD SERVICE CENTER place you could ever take your vehicle to have it serviced. The management team of this intake process is totally incapable of doing anything. Never take your FORD v ever take your vehicle to have it serviced. The management team of this intake process is totally incapable of doing anything. Never take your FORD vehicle to this place on Dixie Hwy. LOU KY. The Manager fighting with each other over who does what! I will never go back to this place or buy another FORD! More

Great sales experience, had what I was looking for and sales experience was great. The service experience was not as good. Had to take truck back multiple times and several items never addressed to correc sales experience was great. The service experience was not as good. Had to take truck back multiple times and several items never addressed to correction. Service advisor actually called me a lier at one time. Scheduling issues, and the service department said they couldn't diagnose a complaint with the 4x4 system because they couldn't drive it in "all wheel drive mode" something the owners manual says you can do. So glad I didn't let these people talk me into spending the money on their extended warranty. Still have problems with the climate control, and vibration in drive line. Very concerning after spending $80,000 on a very nice truck. I'm sure this is something they all do, but during one of my first visits I received a text offering to buy my truck back. When I got the estimate the value was far below KBB, its almost criminal how this process works. More

The guy named Chuck was rude and hateful. He talked down to me like I was stupid. The problem wasn't fixed, because they wanted to charge me for something they weren't sure would find the pro He talked down to me like I was stupid. The problem wasn't fixed, because they wanted to charge me for something they weren't sure would find the problem. From my understanding this isn't the first time this guy has treated customers bad. To the point one guy was going to fight him. Why does he even have a job. More