Byerly Ford

I am so appreciative for all the work Byerly Ford has given me. I just purchased my vehicle at a different dealership back in December 2023 and a few weeks ago the “wrench” notification light started to given me. I just purchased my vehicle at a different dealership back in December 2023 and a few weeks ago the “wrench” notification light started to appear on my dashboard. After getting it diagnosed I called around to MULTIPLE Ford dealerships in Louisville to see about getting my car serviced since it was still under the manufacturer warranty but every service department I called was either booked out for weeks to months or just couldn’t get my car in at all. Luckily I scheduled an appointment online with Byerly and took my car in, I was told I would have to leave the car with them and I would hear something back in a few hours. Literally 45 minutes later I received a call from Will, one of the service advisors (I believe that’s his job description) and was told the codes coming up were transmission codes and that my car had to be moved over to the transmission service department and I would be working with him from there on out. He told me I would hear from him the next day and he kept his word. For the short time my car was there (less than a week) he was able to accommodate me by giving me a rental loaner while my car was in service as well as kept me informed about parts being ordered and estimated time of when I would get my car back. His customer service was phenomenal! I now have my car back with no other issues and I will forever be grateful for the service Byerly and Will has given me. Thank you so much and I will continue to do business for scheduled maintenance and other needs if they arise. More

Such a smooth process, this is my second time and I’m positive not my last. positive not my last. More

Chuck and Pat did a great job resolving my issues with my F150. Will definitely use Byerly service again! F150. Will definitely use Byerly service again! More

Clean and very personable. I was able to get In for a last minute appointment. I was able to get In for a last minute appointment. More

Very thorough and quality body repair at their Collision Center which is also very conveniently located close to us. Center which is also very conveniently located close to us. More

They got me in what I wanted. For a good payment. Thank you so much. I love my new truck. For a good payment. Thank you so much. I love my new truck. More

The service manager, Dakotah Sample was the most helpful and knowledgeable individual that I have ever met at dealership. Polite and explained everything involved in my transaction. 1000 percent satisfied and knowledgeable individual that I have ever met at dealership. Polite and explained everything involved in my transaction. 1000 percent satisfied and will recommend and return with any problems in the future More

I recently bought a 2020 Ford Escape from Byerly Ford. Matt greeted us as soon as we walked in and from there helped us find the perfect car. He cares about his customers and goes above and beyond to help Matt greeted us as soon as we walked in and from there helped us find the perfect car. He cares about his customers and goes above and beyond to help make the process smooth. All of our questions were answered and he made us feel like we were heard. We were even offered snacks, drinks and help with the Ford Pass App. He filled up the car with a full tank of gas and I drove off the lot with it the same the day! I will recommend Matt to anyone who is interested in buying a car. More

Matt was very patient in helping me set up my Ford Pass account. Extremely professional and courteous. I highly recommend him to anyone. Thanks. account. Extremely professional and courteous. I highly recommend him to anyone. Thanks. More

They are slow over price for and oil change need to send out some coupons out some coupons More