Byerly Ford

Buying a van at Byerly Ford I purchased a Mercury Monterey Mini-van from Byerly. I found the van through Gurucars.com and I contacted the dealer and Trevor Wilson was my contac I purchased a Mercury Monterey Mini-van from Byerly. I found the van through Gurucars.com and I contacted the dealer and Trevor Wilson was my contact, what a fine gentleman and was very friendly and helpful. we talked on the phone a few times and emailed back and forth about the van, he emailed me pictures of the van, so on Saturday we came from Greenwood, In to the dealer to look at it, we drove it and purchased it that afternoon. On Monday they did the service checking etc. and on Tuesday afternoon late I picked it up. If I ever need a car or van I would call Trevor Wilson as my sales person, what a wonderful person. George Knapp More

Disappointing service When purchasing our 2004 Honda Odyssey we were told of all the brake work that was done to the vehicle by Byerly Ford's mechanic. We were told all pa When purchasing our 2004 Honda Odyssey we were told of all the brake work that was done to the vehicle by Byerly Ford's mechanic. We were told all pads were new and all 4 rotors had been turned. We heard some brake noise when we test drove the vehicle. We were told the noise were from the metallic pads. We were able to confirm the pads were new and made the purchase. The noise became worse as the days passed until at the end of the second week it sounded more like a grinding noise. Upon having the brakes worked on by a reputable mechanic, we were informed the rear calipers were bad, the pads had worn prematurely and the rotors had been damaged to the point they could not be turned within specs. This problem with the calipers would have been evident when the dealerships mechanic replaced the pads by the wear on the rotors. The dealership chose to to mask the problem by turning the rotors and replacing the pads for a cheap fix rather than addressing the real problem of the calipers. My wife called the dealership to discus the problem. We understand used cars are basically as-is, but because we were told significant work had been performed on the brakes we made the decision to buy based on reasonable good faith we were being dealt with in an honest manner. With hind sight, we now feel Byerly Ford chose to mask a known brake problem and sold the vehicle it knew to have faulty brakes. The sales person invited us to call if we had any problems, but did nothing to attempt to correct the problem. My wife also spoke to a sales manager who tried to put the blame everywhere but where it belonged. He said it might be my wife's driving habits. He also suggested that the problem may have been with the mechanics who correctly fixed our brakes. The vehicle was purchased Feb. 20 with new pads. We had the rear calipers and rotors replaced the last week of March. No brakes pads should need replacing in a months time unless there was a pre-existing problem prior to the pads being installed. Once the grinding noise from the back brakes was corrected we heard squealing and metal hitting. The last week of May, 3 months after purchasing the car, we had to do the same thing to the front brakes and replace the front strut assembly. The car now has had honest mechanics correct the car's problems. $1300 later, the car runs down the road without a sound. The sales person was very friendly while he was trying to make the sale stating his customer's satisfaction was the most important thing to him. After the sale his customer's satisfaction did not seem to matter at all to him. We bought two vehicles in three days from this dealership and were prepared to send everyone we knew who was in need of a car to this dealership and this salesperson. After being misled to the condition of the brakes and Byerly Ford not standing behind their work, we will tell everyone where not to buy a car. We will definitely not be repeat customers the salesperson professed to being so important to him. More

Ford purchase I had researched and checked reviews of several new vehicles. I decided on the Ford Edge Limited. I had friends that had good experience at Byerly For I had researched and checked reviews of several new vehicles. I decided on the Ford Edge Limited. I had friends that had good experience at Byerly Ford and chose to check them for my new Ford purchase. Tom Jesukaitis, salesman, greeted me and after explaining what I was wanting to purchase, he worked with me in locating and purchasing the vechile that I wanted. I would recommend Byerly Ford to anyone looking for a vehicle. Tom was a pleasure to deal with,was honest and up front in our dealings. At no time did I feel any pressure from him in making my decision. I recommend Tom very highly to work with anyone in looking to purchase a vehicle. More

Very pleasant and professional Prior to my visit I elected to discuss my needs via e-mail only. This in the past has been very difficult. I did not want to feel harassed with ph Prior to my visit I elected to discuss my needs via e-mail only. This in the past has been very difficult. I did not want to feel harassed with phone calls. I was working on another possible vehicle (other than Ford) at a different dealer. They actually stopped communicating. Byerly Ford had a better web search with lots of information. I found several vehicles in inventory available for my purchase options. John Wells worked with me providing all the information I needed prior to my visit for the purchase. I feel that Byerly Ford met and exceeded my expectations. Everyone I was in contact there was friendly and professional. More

Unreal Experience Our vehicle purchase was so easy and the customer service was off the charts I have found the perfect Ford Dealership and a special thanks to Lindsey Our vehicle purchase was so easy and the customer service was off the charts I have found the perfect Ford Dealership and a special thanks to Lindsey Daunhauer our saleswoman your AWESOME you went above and beyond for my Family and we thank You! I urge you to pay her a visit. More

great experience Most pleasant experience buying a car ever! JOHN As so professional & knowledgeable ! Getting a new car was so easy & dealing with finance was a breez Most pleasant experience buying a car ever! JOHN As so professional & knowledgeable ! Getting a new car was so easy & dealing with finance was a breeze. More

great job Great experience! Best experience buying new car ever. Working with John was so easy, very professional and knowledgeable. FINANCING WAS ALL SO EASY Great experience! Best experience buying new car ever. Working with John was so easy, very professional and knowledgeable. FINANCING WAS ALL SO EASY and good experience! More

E Series Cargo Van John was extremely helpful in assisting me in finding what I needed, which was a little specific. The whole process was quick and painless. I'm very s John was extremely helpful in assisting me in finding what I needed, which was a little specific. The whole process was quick and painless. I'm very satisfied! More

GREAT JOB Trevor was great helping me get the car that I wanted and was honest about every thing I would recommend this dealership and make sure Trevor is you s Trevor was great helping me get the car that I wanted and was honest about every thing I would recommend this dealership and make sure Trevor is you salesman More

Above and Beyond There is no doubt that Byerly Ford (Trevor Wilson) wants to sell vehicles. Being indecisive as to whether or not I was ready to give up my Honda Acco There is no doubt that Byerly Ford (Trevor Wilson) wants to sell vehicles. Being indecisive as to whether or not I was ready to give up my Honda Accord, and with Trevor knowing that, he still went above and beyond to try and find the vehicle I was looking for, and never one time was he pushy about the sale. Even though he probably had other things to do the day I showed up at the dealership, he still spent the entire day with me answering questions, etc. until I was certain about the vehicle and sure about the purchase. Trevor was an absolute pleasure to work with and the purchase was one of the easiest I have ever made! And, let me finish by saying that I am happy, happy, happy with my new Ford Edge Limited! Thank you Trevor, thank you Byerly Ford! More