Byerly Ford

I have had bad experiences with most ford dealerships in the past, however this was on of the best experiences I have had in a long time. Thanks to Chuck Harlow taking care of all my problems the past, however this was on of the best experiences I have had in a long time. Thanks to Chuck Harlow taking care of all my problems More

They scheduled me to have service for two recalls at my house between 9-10 am. Tech showed up at 9:45 and only did one recall that took 2 minutes and was not requested by me. They did not notify me they co house between 9-10 am. Tech showed up at 9:45 and only did one recall that took 2 minutes and was not requested by me. They did not notify me they could only do one beforehand so I missed a couple hours of work for no reason. More

I recently drove up to Louisville from East Tennessee to pick up my truck. Matthew and I had a number of conversations regarding the price of the truck and trade-in value of my car prior to my visit. He was pick up my truck. Matthew and I had a number of conversations regarding the price of the truck and trade-in value of my car prior to my visit. He was prompt, forthright, and made me very comfortable with my purchase. It was worth the drive, and I highly recommend doing business with Matthew and the team at Byerly Ford! More

I just bought Ford Escape 2020 . It is just great. The vehicle is totally my style and the employee is excellent in his job. He is friendly and good at helping to look for the types It is just great. The vehicle is totally my style and the employee is excellent in his job. He is friendly and good at helping to look for the types of car that i want. More

Best place to take your car to get fixed, very friendly and helpful highly recommend them and helpful highly recommend them More

Kept us informed daily how the repairs were going,the guys at the counter, Will and his buddy there, are good. guys at the counter, Will and his buddy there, are good. More

Nice showroom. Great vehicle selection. Very professional and attentive sales staff. David Mills in Sales, Lavonda the Receptionist and Jeff in Finance were all gr Great vehicle selection. Very professional and attentive sales staff. David Mills in Sales, Lavonda the Receptionist and Jeff in Finance were all great! Really made my wife and I feel very important and welcomed. Thanks, y'all! More

I have been to Byerly for all my car needs and they are always very professional and super easy to work with! always very professional and super easy to work with! More

took 2018 ford escape to service dept. to install new battery. service staff was friendly. explained everything and the price involved. work was performed in a reasonable amount of time. e to install new battery. service staff was friendly. explained everything and the price involved. work was performed in a reasonable amount of time. excellent work-very good service dept. will return for all service needs. More

First experience there. Had our '17 Explorer in for some repairs covered by a warranty bought with the vehicle at another dealer (Bill C.) across town. The service guy at BC Had our '17 Explorer in for some repairs covered by a warranty bought with the vehicle at another dealer (Bill C.) across town. The service guy at BCF wanted us to bring the car in just so he could enter/scan it into the system, then later take it back to drop off to get it worked on. I asked him if I can't just give him the VIN over the phone as opposed to driving across town and he said no, that everyone would want to do that. No fooling Captain Obvious. Who wouldn't want to save an hr of their life with a 5 min phone call? No such idiocy at Byerly. Smarter people I'm guessing or they don't think it a "stroke of genius" to have customers waste time driving there just to log the car into their system only to bring it back later to drop off for repairs. Some serious smarts there (sarcasm intended). As for our visit. Several things were addressed completely to our satisfaction. Was treated well by everyone there and was informed about the progress. I've bought parts there for things I can do, but never had service done there and it was a very pleasant experience. Will gladly continue to take all of our Fords there. More