
Byerly Ford
Louisville, KY
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I dropped my car off at 7:30 am and they were suppose to check my camera that has a recall on and the drivers seat lumbar support not working. They called me 7 hours later and absolutely nothing was fixed. check my camera that has a recall on and the drivers seat lumbar support not working. They called me 7 hours later and absolutely nothing was fixed. I can only use my back up camera about 15-20% of the time and my lumbar support hasn’t worked in a long while. I had even agreed to pay the 195 for the lumbar support issue. They said the person that signed me in did t put it on the ticket. However I watched him type in about the seat. I’m not sure where it got lost in translation. I am fighting breast cancer and cancer in my uterus. I had to find a ride to my four dr appointments that day. They said they could get it in the next day about the lumbar support but I had more appointments that day. I expected it to be done the day I dropped it off More
Good experience in big truck service center. The truck received the service it needed. Got the job done. Katherine is wonderful so glad she is still at Byerly. The truck received the service it needed. Got the job done. Katherine is wonderful so glad she is still at Byerly. More
Bought a blue certified vehicle. . drove it about a week and then it was in their shop for over 30 days. When I picked it up they hadn’t cleaned it.. can see handprints all around the . drove it about a week and then it was in their shop for over 30 days. When I picked it up they hadn’t cleaned it.. can see handprints all around the front. When I wanted to complain to someone the manager wasn’t there but said they would call me.. they still haven’t. More
Byerly Ford has an excellent service department. My Explorer was quickly brought in for service and then the next day, it was delivered to my house. I have used Byerly since 1988 and have been com My Explorer was quickly brought in for service and then the next day, it was delivered to my house. I have used Byerly since 1988 and have been completely satisfied with their sales and service departments. I have recommended them to many friends who have purchased vehicles from the. More
Jimmy at the service desk checked us in and made sure my vehicle got the service it "needed". Also offered to have the vehicle dropped off, which was unexpected and appreciated. vehicle got the service it "needed". Also offered to have the vehicle dropped off, which was unexpected and appreciated. More
Will was great to work with. He did a great job keeping me informed. Very impressed with the work that was done on the car. It is running great. He did a great job keeping me informed. Very impressed with the work that was done on the car. It is running great. More
It took a total of 4 hours for an oil change. I made an appointment online and was told that ford couldn’t see that so they over book the day. I believe that was not my fault. When I asked about I made an appointment online and was told that ford couldn’t see that so they over book the day. I believe that was not my fault. When I asked about the progress of my car I received an eye role. More