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Byerly Ford
Louisville, KY
1,563 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 23, 2023
Lousy service. My car is set in the repair shop for roughly 4 weeks. Sometimes we were called to inquire about it and they didn’t know where the car was? They said My car is set in the repair shop for roughly 4 weeks. Sometimes we were called to inquire about it and they didn’t know where the car was? They said they couldn’t find anything wrong with it. They had never seen the code before. Eventually, it was delivered to me without that problem haven’t been resolved. As soon as they left, we looked at the car and the code was still there. My daughter immediately took it back to the shop, because they said they were unable to see the code. Wow the car was there in the shop. They said they had never seen such a code before eventually a diagnosis having to do with the drivers side seatbelt was made and supposedly repaired and I was charged a fee of 4/400 dollars , I just got the car back approximately 34 days ago after it being absence from my presence for approximately one month the car appears to be OK at this particular juncture but who’s to say I was inconvenient for approximately one month without any feedback from the service center? I have always had faith in Byerly Ford service center , since I have owned a Ford Taurus since 2012, and is Byerly Ford is the only place I have ever taken it for servicing for the most part I was very disappointed and I remain disappointed in the type of service that was rendered to me. I can name the persons that were supposedly trying to figure out the issues with the car. The final diagnosis was that there was a problem with the driver seat seatbelt. They said it was arcing or something I’ve never heard the word before hopefully after spending over $400 my issue has been resolved, but I did not help. Thank you for this opportunity to express my disgust discs concludes my assessment More
by maggiehboyd
Employees Worked With
Will and Chuck who is the manager.
Verified CustomerSeptember 21, 2023
Since my son has bought from Byerly several times I gave them a try. The buying process was great. Karen found an Edge and David completed the sales process with us. However, once we got the car home, we them a try. The buying process was great. Karen found an Edge and David completed the sales process with us. However, once we got the car home, we learned that the washer fluid would not come out. I contacted David and he put me through to service. The service Manager told me to bring it through quick lube and they would see if it was a quick and easy fix. I arrived at the garage to be told no that I would need to make an appointment. They would not look at it. I waited until time for an oil change and made an appt for both oil change and washer fluid issue. Appt was made for 11:30. Before arriving I called to find out what kind of maintenance plan I had. Service told me to talk to sales, Sales said I did have a plan and could find out more from Service when they looked up my vin. Upon arrival, it took awhile to speak to someone on where to go. I had an appt but was needing the oil changed too. They were back and forth about quick lube and appt. Then I told them that I had somewhere to be at 1:00 and they said they wouldn't even be looking at it until after 1:00 Why would I make an appt at 11:30 and be waiting on my car for an hour and 1/2 for nothing. Why not make an appt at 1:00? The man at the service desk was no help with answering my question about my maintenance plan. Told me to go to the help on Ford Pass App. I retrieved my keys and drove to Bill Collins. They changed the oil, ordered the part for washer fluid and explained my maintenance plan all that very afternoon in the quick lube lane. The customer service at Bill Collins was great. They took the time to help. Will not be back to Byerly Ford Service Department. More
by JARECKTENWALD
Employees Worked With
Jason Cardwell, Trevor Wilson, Meg Daunhauer
September 21, 2023
Each and everyone that I dealt with thought out my purchase of my 2023 Ford Maverick was professional and seemed to enjoy their jobs. My Sales Representative, Ms Karen Wheeler kept me informed through purchase of my 2023 Ford Maverick was professional and seemed to enjoy their jobs. My Sales Representative, Ms Karen Wheeler kept me informed throughout, from placing the order, keeping me updated and then final delivery. I would highly recommend Byerly Ford to my family and friends. More
by ydiner54
Employees Worked With
Ms Karen Wheeler, Jason Cardwell, Trevor Wilson
