Byerly Ford

Very friendly and helpful salesperson, showed me how to operate all the new features. I appreciated the tech help also operate all the new features. I appreciated the tech help also More

I will never buy or service any of my cars there, again. Your Service department tried to overcharge, 4 hours service for a one hour job. They tried to charge $675 to fix my husband's car. The only again. Your Service department tried to overcharge, 4 hours service for a one hour job. They tried to charge $675 to fix my husband's car. The only reason that it was brought there was because of the worthless, extended warranty that you sold to us that would not cover the repair. When it was sold to us, we were told that it would cover everything. (What a lie) We took it to our regular repair center and it only cost $224 to fix. 1 hour service charged. My husband just retired from Ford after 27 years. This is very upsetting for him and me both. He said I have always took pride in my job at Ford and tried to make a quality product. He could not understand why Bylery has changed so much. Also, he said the Service person was very rude to him when he dropped off his car, that morning. Is this surprising to me, NO. I had my own nightmare with Bylery a few months earlier. I said then that I would never bring one of my cars back but my husband insisted since you were the closest dealer. I brought my car in for a appointment and was told that I didn't have a appointment, that I would have to wait a week to talk to Charlie. He was out sick. No other service person could take care of it because of the service warranty. After 3 trips and dealing with Charlie's rudeness, I finally got my car back. He basically forced me to my car the last trip and talked down to me everytime. I don't know what has happened to this dealership, but if it keeps going this way, you will be out of business in the future. You can do better! People depend on Bylery to be fair and not overcharge them. Running a business is not only about profit but also your reputation. I know we are not the only ones this has happened to lately as a few weeks ago, a lady in one of the groups that I follow on Facebook had the same experience with Bylery. Do better! More

Great service and very helpful. Gave me all the information I needed to know for my vehicle Gave me all the information I needed to know for my vehicle More

Byerly Ford is an amazing dealership. The entire staff is friendly and very knowledgeable. They truly make car buying an wonderful experience! The entire staff is friendly and very knowledgeable. They truly make car buying an wonderful experience! More

I trust this Ford Service Team, land that says a lot about dealership service centers. Byerly has worked on my 2016 Explorer since I purchased it in 2020 from Carmax. They've honored all recalls and ex about dealership service centers. Byerly has worked on my 2016 Explorer since I purchased it in 2020 from Carmax. They've honored all recalls and extended warranty demands, without question. They keep in touch by email, text, or phone. When I see a call or text from Willie, I know it's trusted, great team of service professionals! More

The Service Center staff were quite helpful and keep me updated on all phases of the repair work. updated on all phases of the repair work. More

Would be nice if Bylery actually stocked the oil my Toyota requires & not have to send out for it. Other that that, they're great. Nice big waiting room with comfy chairs, coffee and free wifi. Toyota requires & not have to send out for it. Other that that, they're great. Nice big waiting room with comfy chairs, coffee and free wifi. More

The service rep was very thorough and helpful in reviewing my auto problem and added an oil change. reviewing my auto problem and added an oil change. More

Made it quick and easy to pick up my new vehicle. Also worked around my schedule very well. Also worked around my schedule very well. More

great service . didnot have to spend all day .. it was great - personnel very knowledgeable and professional... didnot have to spend all day .. it was great - personnel very knowledgeable and professional... More