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Byers Airport Subaru
Columbus, OH
159 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 159 reviews
October 02, 2019
60k Service Quick, efficient, gave me a loaner for the day. My only complaint is I got a discount coupon via email the day after the service. Quick, efficient, gave me a loaner for the day. My only complaint is I got a discount coupon via email the day after the service. More
by Rugbybum
Helpful August 21, 2019
Terrible experience Worst service experience ever. This service department doesn't stand by their warranty. Never buy tires here. They can't fix them and then day you hav Worst service experience ever. This service department doesn't stand by their warranty. Never buy tires here. They can't fix them and then day you have to buy 4 new. They should replace all 4 if one can't be fixed. Not to mention, go to a tire shop, they DID fix it. For free. And if they cannot recreate a scenario then they should Google it like the rest of the world instead of not fixing it. They're super nice though. :/ More
by Not a stupid girl
Employees Worked With
John Smith, Matt
July 18, 2019
Had appointment for air bag replacement and was told that there was another recall and the service department was able to do it the same day. We were told it would take 2hrs to replace air and was told that there was another recall and the service department was able to do it the same day. We were told it would take 2hrs to replace air bag but with the other recall it would be 4hrs so they arranged a shuttle to take us to Easton so we didn’t have to wait in the dealership More
by Steve63
July 15, 2019
Repair Byers fit me in with a bad problem. Diagnosed and fixed as soon as possible. They helped with the long repair with the use of a loaner. Staff are al Byers fit me in with a bad problem. Diagnosed and fixed as soon as possible. They helped with the long repair with the use of a loaner. Staff are always knowledgeable and respectful. More
by Skw
January 11, 2019
paid $818 for routine service, left with a flat tire. I paid $818 for the 60,000 mile service. Oil change, new spark plugs, and ""inspection of the car". When I started the car and left the service statio I paid $818 for the 60,000 mile service. Oil change, new spark plugs, and ""inspection of the car". When I started the car and left the service station, the tire pressure gauge light came on, which I assumed just needed time to adjust after the tire rotation. But actually it was my tire deflating, as I found out the next morning. I would not recommend this service shop, as I received careless work that was overpriced. What was good was that the dealership was prompt in their response to my complaint and sent someone to get my car and fix the tire issue, so I received good customer support. But for $818, I would have preferred for them to notice any issue with the tire when they inspected it, rather than after the fact when I was not able to drive my car for the day and after having to have my partner leave work to put the spare tire on for me. After a full service and inspection, you should not immediately have to deal with a car issue, especially regarding a part of the vehicle which was listed as being inspected. More
by kqr4
Employees Worked With
Tim
August 26, 2018
Subaru, employees, excellent integrity, quality and service. Having had four Subaru Foresters over the years, our most recent one was giving us continuing issues with wheel bearings, most likely a fluke with our Having had four Subaru Foresters over the years, our most recent one was giving us continuing issues with wheel bearings, most likely a fluke with our vehicle.. Subaru charged us to replace the first one and understandably, because it was over mileage and out of warranty. The additional bearings were covered 100%. At one point they sent an employee 40 miles to our home to bring us a loner so they could take our car back for a thorough inspection. Now THAT is service and standing behind your product! All of the staff at Subaru on Hamilton road by the airport are exemplary in professionalism. Our last two vehicles were sold to us by David Disbennet. He has been extremely helpful, knowledgeable and honest at every turn. We have recommended David and this dealership to anyone looking for a car. We love the quality, dependability and safety of the Subaru brand. I cannot imagine any other car, nor would I ever imagine any other dealership to buy a car from. David Disbennet is our guy for as long as he is there. He is a great asset to your dealership as well as to the Subaru brand. I would like to add our serviceman to this review as being, kind, helpful and very professional. He was also very patient with me!! I apologize that I cannot recall his name at this writing...he knows who he is! We will always return to the Subaru brand, at Byers Imports on Hamilton road, for quality, dependability and service. Blessings, Sincerely satisfied customers, Chuck and Rita Dudgeon. More
by Chuck&Rita
June 25, 2018
Experience with Byers was Great! I inquired about a new car from Byers Imports. I spoke with Nate Burton, who treated me with respect through the whole car buying process. Nate was ve I inquired about a new car from Byers Imports. I spoke with Nate Burton, who treated me with respect through the whole car buying process. Nate was very patient and answered all of my questions completely. He made the car buying process straight forward from initial contact to test driving to signing the paper work. I was very impressed how Nate handled the buying process. I will look to Byers for future car sales. More
by user451
Employees Worked With
Nate Burton
March 29, 2018
Great experience We had narrowed our car selection down to two different brands. David was friendly, helpful and not pushy. We told him what features we were looking f We had narrowed our car selection down to two different brands. David was friendly, helpful and not pushy. We told him what features we were looking for and the ones we did not want. He showed us a car in the color we wanted with the features we wanted. He explained the different finance options and some of the after purchase choices like fabric protection. We had AARP and Costco and he told us Costco was a better choice. We never knew having a Costco card would save so much on a car purchase. David left us feeling confident with our choices of car, options and sales person. He made sure we knew about features of the car that were new and very unfamiliar to us. He has called after the sale to see if we have any questions or concerns. We love our new Subaru Forester! More
by Robert E
January 15, 2018
Awesome Service I purchased my Mazda 6 today with Byers, Andrew Thornton was my dealer and helped me out tremendously with learning about the makes and models of thes I purchased my Mazda 6 today with Byers, Andrew Thornton was my dealer and helped me out tremendously with learning about the makes and models of these cars. I came in knowing nothing and left with a lot of useful information. They dealt with me and helped me out with what I needed to be at with my budget. Needless to say, everyone at the used car lot was very friends and I had a wonderful experience. They also helped me when it was a blizzard, and didn’t complain once. Perfect customer service. More
by Paigemoore6
Employees Worked With
Andrew Thornton
October 16, 2017
Where's the Service Stopped by after work to do some serious car shopping. It was a nice visit, had a nice stroll around and got some steps in. The problem is that I en Stopped by after work to do some serious car shopping. It was a nice visit, had a nice stroll around and got some steps in. The problem is that I ended up walking around by myself for a good 25 min, with zero visits from a sales person. Not sure how slammed you guys are on a random Thursday afternoon (didn't look very busy), but a simple "hello" or some sort of acknowledgement would be nice. I'll find a dealership who appreciates their potential customers, thanks. More
by ByersSucks
Employees Worked With
No one
