I ended up buying a 2021 Subaru Outback Limited XT from Byers Airport Subaru. They were firm but fair in my pricing and while other Subaru dealerships in the city were reneging on written price offers, when I showed up to test drive the vehicle, George honored his word on the pricing he agreed to with me via email.
My purchase price was competitive, but I did feel like they started me off low on my trade. Eventually I got what I needed to get and after the tax implications was equivalent to what Carmax was offering me for an outright purchase. I'm not the best at new car buying and this part made me a little uncomfortable, but George and Dave were not high pressure at all. Just very matter of fact about the deal. Overall though, it was a win win. I'm sure there was probably a little chicken on the bone for the front end deal (let alone the back end stuff we don't ever know about), but I felt my deal was fair and straight forward.
F&I was also very straight forward. "Here are you options. Based on everything we've talked about, I'd recommend xx plan for you. Here's what it would add to your deal and your new payment." In the end, I declined all my F&I options, and there was no high pressure sales tactic or payment packing that I had to call them out on.
Everyone I dealt with treated me with respect and honesty at all times. Dave ran me through my delivery, and man, I'm glad he did. The technology in the new Outbacks is just about overwhelming!!!! Overall, would highly recommend this dealership for new and used cars as George is responsible for both.