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Byers Chrysler Jeep Dodge Ram

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.8
183 Reviews
Byers is family owned and operated and has been service Central Ohio in the transportation industry since 1897!
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465 S Hamilton Rd

Columbus, OH

43213

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Showing 183 reviews

October 27, 2023

Everyone was very pleasant, especially the sales man. It was all hassle free from start to finish. More

by Devs426lee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Peabody
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Oct 30, 2023 -

Byers Chrysler Jeep Dodge Ram responded

Thank you for your wonderful feedback about Byers Chrysler Jeep Dodge Ram, and for taking the time to share your experience with us! It's very gratifying to hear that your visit was pleasant, friendly, and hassle-free. We strive to provide premier service from start to finish, so we're delighted that was achieved in your case. We value our customer relationships and are truly glad it was reflected in your experience. Our Salesman is a great asset to the team here at Byers and we will be sure to share your kind words with him. Thank you again for supporting our dealership and for taking the time to provide such positive feedback! We hope you enjoy your new vehicle and look forward to serving you again in the future!

October 26, 2023

The team at Byers could not have been more wonderful! I just purchased my 2nd Jeep Grand Cherokee from that dealership...the entire staff is so friendly and knowledgeable about the vehicles. You feel lik More

by kmccann1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Vignon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Pugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Carleson
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Oct 30, 2023 -

Byers Chrysler Jeep Dodge Ram responded

Thank you so much for your gracious review! We are truly thankful for the opportunity to help you find the perfect vehicle two times in a row. Our knowledgeable and friendly staff works hard every day to make sure our customers feel like they're part of the family when they come through our doors. We consider it our honor and privilege to serve each one of our customers with the highest level of care, and we are delighted that you noticed and enjoyed your experiences with us. We hope to see you soon again and thank you for being a loyal customer!

October 20, 2023

Found problem immediately. Was polite and very professional. Will return for future service. Have a great day! More

by chiefniio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jace Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

Byers Chrysler Jeep Dodge Ram responded

Thank you for your positive review, and for trusting us with your vehicle service needs. We truly appreciate it! Our top priority is providing superior customer service, and we are delighted that we were able to address your problem quickly and courteously. At Byers Chrysler Jeep Dodge Ram, we strive to make every one of our customers feel valued and important. We look forward to seeing you again in the future!

October 17, 2023

ALWAYS A PLEASURE WORKING WITH BYERS JEEPS SERVICE DEPARTMENT! FRIENDLY FACES, GREAT COMMUNICATION AND THEY GET WORK DONE IN A TIMELY MANNER. JACE IS A TOP NOTCH WORKER! More

by CASSIEZERKLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jace Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Byers Chrysler Jeep Dodge Ram responded

Hi, thank you for choosing Byers Chrysler Jeep Dodge Ram to help with your vehicle needs! We appreciate your business and are thankful for your review.

October 15, 2023

Brittany is very professional and timely. She returns phone calls and explains things thoroughly. The last person that I dealt with was an African-american gentleman who was very arrogant, an More

by sharonpantelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Byers Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide feedback on your experience here at Byers Chrysler Jeep Dodge Ram! We appreciate hearing about your positive interactions with Brittany and client services staff here. On behalf of the team, I wanted to thank you for bringing your concerns about your past interaction directly to our attention. We strive to deliver exemplary customer service and regret that we fell short in this instance. It is our sincere hope that you can try us again in the future and allow us another opportunity to serve you. All the best.

October 15, 2023

Very knowledgeable staff, professional and friendly. I love my car! Would buy from this dealer again More

by ECHARLES27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Parker
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Oct 16, 2023 -

Byers Chrysler Jeep Dodge Ram responded

Thank you for your kind words about Byers Chrysler Jeep Dodge Ram, we appreciate your loyalty! We're thrilled to hear that you love your car and would buy from us again. Our knowledgeable staff works hard to create an informative and pleasant buying experience for all our customers. We are glad to have had the opportunity to serve you, and we look forward to welcoming you back in the future should you need anything else. Thank you for choosing Byers!

October 14, 2023

Great service and customer service. The one time I had an issue it was resolved quickly. Great group from start to finish. More

by ebonykindred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jace Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric not sure of last name
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Oct 16, 2023 -

Byers Chrysler Jeep Dodge Ram responded

Thank you so much for the kind words! We are so pleased to hear that you had a great experience with our customer service and service teams and that we were able to quickly resolve your issue. Our team works hard day in and day out to provide an outstanding experience for everyone who visits Byers Chrysler Jeep Dodge Ram, which certainly seems to be the case for your visit. We appreciate you taking the time to share your feedback and we look forward to seeing you again soon!

October 14, 2023

coinvent and close to home and the price was reasonable. , brake inspection told me I did not need a brake job, but I did need an oil change - so I got one. More

by dballantyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jace Campbell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Byers Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words of our services and the dealership as a whole! We deeply appreciate your review. We are also happy to hear we were able to save you from additional mechanics repair costs, beyond the oil change. We stand by our commitment that when we give a brake inspection, we will always be honest about what service is necessary. Our goal is to take care of all our customers quickly and efficiently, saving them time and money where possible. We look forward to welcoming you back soon!

October 14, 2023

They do good work, quickly! Always satisfied with services completed by this shop. Byers is quality! More

by michaeldmounts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jace Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Campbell
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Oct 16, 2023 -

Byers Chrysler Jeep Dodge Ram responded

We can’t thank you enough for the five-star review! We truly appreciate it. We’re always striving to ensure our valued customers are delighted with our services, and we’re pleased that you had a good experience here at Byers Chrysler Jeep Dodge Ram. Thank you for recognizing the quality of our work and the speed of delivery. We strive to help each customer quickly and efficiently so they can get back on the road again soon. It was a pleasure having you as our guest, and we look forward to seeing you again soon!

August 24, 2023

Non stop calling… to the point of harassment. Multiple voicemails, only one or two is necessary not 10. There is no need to call 3-4x a day every day for 5 days, to the point my husband called More

by janayetebbe
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Haley
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Aug 29, 2023 -

Byers Chrysler Jeep Dodge Ram responded

Thank you for taking the time to review Byers Chrysler Jeep Dodge Ram. We apologize that your experience with us has been unenjoyable and understand that multiple voicemails to the point of feeling harassed is unacceptable. Your husband's feedback was noted and taken into consideration, as this behavior does not reflect our focus on striving to provide exemplary customer service. Thank you again for bringing this to our attention so that we can adjust our procedures accordingly.

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