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Byers Subaru Dublin

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.7
1,670 Reviews
Byers Subaru Dublin has the new or used car you have been searching for "near me" at a price you can afford. With a friendly and helpful sales staff, highly skilled Subaru mechanics and multiple automotive certifications, Byers Subaru Dublin is your new Subaru dealer serving Columbus. Our mission is to make every customer a customer for life by consistently providing world class services. Superb customer care, competitive prices and a knowledgeable staff are a few of the things you will find at our new and used Subaru dealership. Learn more about what makes us great and sets us apart on our Why Buy from Us page. Visit us today and take a test drive in your dream Subaru or give us a call.
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2455 Billingsley Rd

Columbus, OH

43235

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Showing 1,670 reviews

November 24, 2023

Service was as long as expected, even on a day that would have been busy due to people preparing for holiday travels. They also found time to squeeze my Forester in that day for getting rear brakes replaced, More

by sarahjackson11
Recommend Dealer
Yes
Employees Worked With
5
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Nov 27, 2023 -

Byers Subaru Dublin responded

We are so pleased to hear that you had such a great experience with us at Byers Subaru Dublin! We know the holiday season can be an especially busy time and we strive to make sure every customer gets the attention and service they need. We are also glad that we were able to get your Forester in for servicing, even though it was unexpected. Thank you for your business and for taking the time to let us know how much you enjoyed your service. We look forward to seeing you again soon.

November 23, 2023

Responsive Focus on the details like washing the cars Little things make a difference People expect a lot and Subaru is becoming a luxury brand. Don’t forget that More

by samuelejonessr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monte Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gregory, Teresa Hoffman
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Nov 24, 2023 -

Byers Subaru Dublin responded

Thank you for your review of Byers Subaru Dublin, Samuel. We appreciate your business and are glad to see you were pleased with the responsiveness from our staff. We agree that people expect more from Subaru than ever before. We work hard to ensure we meet those expectations while still providing useful and valuable information to allow customers to make well-informed decisions about which Subaru car is right for them. We thank you again for your positive review and look forward to seeing you back soon!

November 23, 2023

Had to wash my car several times before getting it right. Overall, good service but most likely I might try another dealership. Salesman was very helpful with my questions and service rep great but took a lo More

by Lenroy.Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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Nov 23, 2023 -

Lenroy.Jones responded

I’m not sure why you’re sending the verification request.

November 22, 2023

Easy to get in, pleasant interactions, reasonably quick service, clear explanation. I'll be back again. More

by chandler.dr
Recommend Dealer
Yes
Employees Worked With
Idk - tall pleasant woman
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Nov 24, 2023 -

Byers Subaru Dublin responded

Thank you for taking the time to leave us a review, Chandler. We're thrilled to hear your service visit with us was such a smooth and pleasant experience! Our top priority is providing an excellent customer experience, so it's great to get feedback that confirms we are on the right track. We appreciate your business and loyalty, and we look forward to helping you with your car needs again soon.

November 21, 2023

Wait time could be improved for express. Overall good service. No additional words to say More

by MATTHEW.YODER85
Recommend Dealer
Yes
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Nov 22, 2023 -

Byers Subaru Dublin responded

Thank you, Matthew, for taking the time to provide your feedback! We appreciate all feedback as it gives us an opportunity to make sure we are consistently delivering the best possible service. We are glad to hear that your experience with us overall was good and we apologize for any delays you may have experienced.

November 20, 2023

The vehicle we purchased had a faulty battery but was certified by the dealership. Within two days of the car being purchased, it had to be jump started. It was driven to recharge the battery. The next t More

by TD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shawn-horrible!, Chad Braunbeck
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Nov 20, 2023 -

Byers Subaru Dublin responded

Thank you for your feedback about Byers Subaru Dublin, we're truly sorry to hear about the difficulties you experienced with the vehicle you purchased. We strive to provide our customers with vehicles of the highest quality and customer service that exceeds expectations, and we were not able to meet our high standards in this instance. We understand how important it is to have a reliable car when you purchase a certified vehicle from us and are committed to rectifying this issue for you. We'd like another opportunity to earn your trust and hope you'll choose us on future visits. Please feel free to contact our Pre-Owned Sales Manager Ross Koehler, rkoehler@byersauto.com if there is anything else we can do for you.

November 20, 2023

The initial over the phone was good . Because my daughter knew what she wanted. The experience we down hill after arriving. She felt very pressured to sign paperwork and they would not co More

by sbcheek64
Recommend Dealer
No
Employees Worked With
Alec Holland
Report | Print
Nov 21, 2023 -

Byers Subaru Dublin responded

Hello! Thank you for taking the time to review Byers Subaru Dublin. We understand how important it is to take your time when purchasing a car and aim for every customer visiting our dealership to feel comfortable with their decision. We apologize for any pressure that was felt during your visit and regret not being able to hold the vehicle with a deposit. We understand that this was your daughter's first car purchase, and we appreciate your feedback as we learn from our customer's experiences. Our hope has always been to offer a memorable, stress-free experience in buying or leasing a car. Please don't hesitate to reach out to us directly if there is anything that can do to improve the customer service experience here at Byers Subaru Dublin.

November 19, 2023

Did not have to wait in line to get oil changed and tires rotated. Service did not take very long. Waiting room accommodations were comfortable. More

by alaska_tre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leila Lopez
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Nov 20, 2023 -

Byers Subaru Dublin responded

Thank you for taking the time to share your experience with Byers Subaru Dublin. We are delighted to hear that you enjoyed the easy process and quick turnaround of your service visit! It is our goal to make sure all of our customers are taken care of quickly and efficiently while enjoying a pleasant atmosphere when visiting our dealership. We hope that your car continues to provide you many more miles of safe and reliable driving. Please do not hesitate to contact us if there is anything else we can do for you. Thank you again for your kind words – it is always appreciated!

November 19, 2023

Welcoming staff, was made to fell welcome when we entered the showroom. Brandon was more then helpful and answered all questions. More

by drice205
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Jackson, John Gregory
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Nov 20, 2023 -

Byers Subaru Dublin responded

Hi there! We're so pleased to hear that your experience at Byers Subaru Dublin was a great one. Thank you for taking the time to share your wonderful review and for mentioning Brandon - we will let him know the impact his hospitality had on your experience. We strive to offer our customers an enjoyable and stress-free car-buying process, so it is fantastic to read that our staff exceeded expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for sharing your positive feedback!

November 19, 2023

It's a great feeling to have a dealer that is as trustworthy as Byers. We've purchased 4 or 5 new cars from Byers and will likely continue to do so in the future. The waiting room is comfortable. More

by KBAUMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Nov 20, 2023 -

Byers Subaru Dublin responded

Thank you for your review and your continued loyalty to Byers. We're so pleased to hear that our dealership has earned your trust and we look forward to welcoming you again when it is time to purchase a new car. We strive to make every aspect of our customers' visits with us as pleasant as possible and are glad that you found our waiting room comfortable during your visits. We appreciate both your business and kind words. Thank you for being a valued customer!

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