Byers Subaru Dublin

Byers Subaru Dublin responded

Thank you for your feedback about Byers Subaru Dublin, we're truly sorry to hear about the difficulties you experienced with the vehicle you purchased. We strive to provide our customers with vehicles of the highest quality and customer service that exceeds expectations, and we were not able to meet our high standards in this instance. We understand how important it is to have a reliable car when you purchase a certified vehicle from us and are committed to rectifying this issue for you. We'd like another opportunity to earn your trust and hope you'll choose us on future visits. Please feel free to contact our Pre-Owned Sales Manager Ross Koehler, rkoehler@byersauto.com if there is anything else we can do for you.

Byers Subaru Dublin responded

Hello! Thank you for taking the time to review Byers Subaru Dublin. We understand how important it is to take your time when purchasing a car and aim for every customer visiting our dealership to feel comfortable with their decision. We apologize for any pressure that was felt during your visit and regret not being able to hold the vehicle with a deposit. We understand that this was your daughter's first car purchase, and we appreciate your feedback as we learn from our customer's experiences. Our hope has always been to offer a memorable, stress-free experience in buying or leasing a car. Please don't hesitate to reach out to us directly if there is anything that can do to improve the customer service experience here at Byers Subaru Dublin.

Byers Subaru Dublin responded

Thank you for taking the time to share your experience with Byers Subaru Dublin. We are delighted to hear that you enjoyed the easy process and quick turnaround of your service visit! It is our goal to make sure all of our customers are taken care of quickly and efficiently while enjoying a pleasant atmosphere when visiting our dealership. We hope that your car continues to provide you many more miles of safe and reliable driving. Please do not hesitate to contact us if there is anything else we can do for you. Thank you again for your kind words – it is always appreciated!

Byers Subaru Dublin responded

Hi there! We're so pleased to hear that your experience at Byers Subaru Dublin was a great one. Thank you for taking the time to share your wonderful review and for mentioning Brandon - we will let him know the impact his hospitality had on your experience. We strive to offer our customers an enjoyable and stress-free car-buying process, so it is fantastic to read that our staff exceeded expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for sharing your positive feedback!

Byers Subaru Dublin responded

Thank you for your review and your continued loyalty to Byers. We're so pleased to hear that our dealership has earned your trust and we look forward to welcoming you again when it is time to purchase a new car. We strive to make every aspect of our customers' visits with us as pleasant as possible and are glad that you found our waiting room comfortable during your visits. We appreciate both your business and kind words. Thank you for being a valued customer!

Byers Subaru Dublin responded

Thank you for your feedback, and we appreciate you taking the time to review us! We understand concerns about labor costs and want you to know that here at Byers Subaru Dublin, we always have our customers' best interests at heart. Our ultimate mission is to ensure that your vehicles are kept in the best possible working condition. We also strive to provide the best customer service possible, while maintaining a competitive pricing structure. We’re proud of the quality of work our team provides every day and would love for you keep us in mind whenever your vehicle needs servicing. Thank you again for sharing your input--it is greatly appreciated!

Byers Subaru Dublin responded

Thank you for your review of Byers Subaru Dublin! We are delighted to hear that our staff and service provided you with a professional and satisfactory experience. Customer satisfaction is one of our top priorities, and we thank you for recognizing that! We hope to serve you again in the future.

Byers Subaru Dublin responded

Thank you for taking the time to share your experience at Byers Subaru Dublin, we're delighted that your visit was a positive one! We strive to make sure each customer has the best possible experience with us and I'm so pleased to hear that our team achieved this. It's wonderful news that Renae was able to deliver an exceptional level of service during your car purchase - she is a great asset and we're proud of her contribution. The entire team takes pride in providing top notch service, so thank you for mentioning John and our finance advisors. Hopefully we get the chance to serve you again soon!

Byers Subaru Dublin responded

Thank you for your review, we are pleased to hear our service was friendly and efficient! We understand that having issues with your car can be inconvenient and we strive to explain the issue as clearly as possible so that you have all the information needed to make the right decisions. It is our aim to offer a personalized experience tailored to each individual customer and provide options that best fit your needs. We appreciate you taking the time to write this review and we look forward to seeing you again soon at Byers Subaru Dublin!

Byers Subaru Dublin responded

Thank you for your glowing review of Teresa and Will from Byers Subaru Dublin. We are so glad they were able to make your experience enjoyable and stress-free. It truly warms our heart to know that their work had an impact on you. We recognize how difficult it can be to shop for a car which is why we strive to make it as hassle free as possible with the expertise of our team members like Teresa and Will who are more than happy to answer any questions about our services, products, or process. We hope you will come visit us again if you ever need assistance in the future!