Byers Subaru Dublin

Byers Subaru Dublin responded

Thank you for choosing Byers Subaru Dublin and taking the time to share your experience. We're thrilled that ordering your new car was easy and that it arrived ahead of schedule. It's terrific to hear that you appreciated the Encore appointment and took advantage of all of the new technology it offers. We strive to make our customers' car buying experience as convenient and efficient as possible! We look forward to seeing you again soon at Byers Subaru Dublin. Thank you again for your kind words - we really appreciate them!

Byers Subaru Dublin responded

Thank you for rating us 5 stars and for choosing Byers Subaru Dublin for your service needs! We're glad to hear that your wait time was not too long. We always strive to make sure our customers have a smooth, hassle-free experience and it's great to know that we accomplished just that. We hope you'll be back for your next scheduled maintenance visit soon - we'd love to see you again! Thank you for taking the time to review us. Have a fantastic day!

Byers Subaru Dublin responded

Thank you for providing your feedback on your visit to Byers Subaru Dublin. We value the opinions of our customers and apologize for any inconveniences you may have experienced. The multi-point inspection we provide at the time of your visit allows us to inspect just the basics, and we advise that more intensive servicing should be performed regularly with a certified technician. We understand that removing a tow hitch without a tool can seem complicated. We are sorry if it was a hassle for you — our team is always happy to help in whatever ways possible! We hope this doesn't discourage you from returning in the future — we look forward to helping you with all of your automotive needs!

Byers Subaru Dublin responded

Thank you for taking the time to review Byers Subaru Dublin, we are humbled by the five stars and kind words! We are so glad to hear that your experience was excellent each time. We strive to ensure customers have the proper knowledge and resources that they need for all of their automotive needs. It's amazing to know that after three vehicle purchases through us, our commitment has stayed strong in providing top notch customer service and quality work. Your recommendation is much appreciated and we look forward to continuing our relationship with you in the future.

Byers Subaru Dublin responded

Thank you for your review! We are delighted to hear that you appreciate our great service and communication here at Byers Subaru Dublin. Your satisfaction is our priority, so we're so happy to see that reflected in your experience with us. We are also thrilled that you love your new Subaru - safe travels! Please let us know if there is ever anything else we can do for you.

Byers Subaru Dublin responded

We're sorry to hear about your experience at Byers Subaru Dublin, and we apologize for the discourteous response you received. We strive to provide top customer service and are sorry that it didn't meet your expectations in this instance. Your feedback is taken seriously, and we'll make sure that the appropriate steps are taken to ensure that similar incidents don't happen in the future. We truly value our customers and hope that you will give us another chance in the future. Thank you for bringing this to our attention.

Byers Subaru Dublin responded

Thank you for the kind words, Miranda! We're so proud to have a team of helpful and friendly experts here at Byers Subaru Dublin. We strive to make our dealership feel like home for everyone who visits us, so it's wonderful to know that we achieved that for you. We want to thank you for taking the time to review your experience with us and are beyond grateful for your recommendation of Atef. He will be thrilled to hear about this! Thank you again and we look forward to welcoming you back soon.

Byers Subaru Dublin responded

Thank you so much for the great review and your ongoing loyalty! We are proud to offer incredible deals here at Byers Subaru Dublin as well as provide prompt, personalized service that our customers love. That means a lot to us. We also strive to create a professional yet friendly atmosphere because we want everyone who comes in to feel like part of the family. We really do appreciate your business and can't thank you enough for choosing Byers Subaru Dublin! Please don't hesitate to reach out if there is ever anything else we can do for you.

Byers Subaru Dublin responded

Thank you so much for taking the time to review your experience with Byers Subaru Dublin, we sincerely appreciate it! We're glad to hear that our service was good overall. We apologize that you had to come back into the dealership after leaving and we regret any inconvenience this may have caused you. We understand how vital a reliable vehicle is, and we are sorry that you still have concerns about your starter stalling out. Our team will always be available to answer any questions or address any lingering concerns you may have. We thank you for choosing us as your automotive home and should any other issue arise or if there is anything else we can help with please don't hesitate to reach out.

Byers Subaru Dublin responded

Thank you for taking the time to review your experience with us, we take all feedback seriously and strive to serve our customers the best way possible. We apologize for any confusion regarding the discounts that were offered to you at the time of service. While there are many dealerships in the Columbus area, we do stand behind our commitment to provide quality service at competitive prices. We understand if this experience has led you to choose another dealership--our goal is always excellent customer satisfaction; therefore, if there is anything more that we can do for you please don't hesitate to contact us directly and our dedicated team will find a resolution as quickly as possible.