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Byers Subaru Dublin

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.7
1,664 Reviews
Byers Subaru Dublin has the new or used car you have been searching for "near me" at a price you can afford. With a friendly and helpful sales staff, highly skilled Subaru mechanics and multiple automotive certifications, Byers Subaru Dublin is your new Subaru dealer serving Columbus. Our mission is to make every customer a customer for life by consistently providing world class services. Superb customer care, competitive prices and a knowledgeable staff are a few of the things you will find at our new and used Subaru dealership. Learn more about what makes us great and sets us apart on our Why Buy from Us page. Visit us today and take a test drive in your dream Subaru or give us a call.
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2455 Billingsley Rd

Columbus, OH

43235

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Showing 1,664 reviews

September 14, 2023

Severe lack of communication both internally and with their customers. Lacking empathy due to their lack of communication, follow-up, or error. More

by rk06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Day
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tricia, Greg Scott
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Sep 15, 2023 -

Byers Subaru Dublin responded

Thank you for taking the time to review your experience with Byers Subaru Dublin. We apologize for any lack of communication that you have experienced. As a company, it is our priority to ensure that our customers are heard and that we are able to provide a service that meets their expectations. I understand how frustrating miscommunications can be and again apologize for this issue.

September 13, 2023

I stopped for an express oil change. The staff was pleasant and efficient, the work done while I waited in a comfortable lounge area, and I was out in 20 minutes. Very nice! More

by dmanndvm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
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Sep 13, 2023 -

Byers Subaru Dublin responded

Thank you for your recent visit to Byers Subaru Dublin and for taking the time to share your positive review. We are so glad to hear that our staff was pleasant and efficient during your express oil change, and that you found our lounge area comfortable! We strive for a timely service experience and we’re delighted that you were out after just twenty minutes. Your satisfaction is important to us, so again thank you for sharing feedback from your visit with us. Wishing you safe travels in your Subaru!

September 13, 2023

Overall my experience with this dealership is good. From the day of my enquiry till the car till delivery it took about 40 days wait. But I see its worth it.. Just a view, Instead of I following u More

by ravikumarpv
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gregory, Chad Braunbeck
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Sep 15, 2023 -

Byers Subaru Dublin responded

Thank you for your review. We are glad that you found it to be overall a good experience with Byers Subaru Dublin and appreciate your kind words. We understand how important it is for customers to receive updates, and we apologize if the process of following up felt uncomfortable. Moving forward, we will strive to ensure that our customers are getting timely updates on their orders. We look forward to having you as a customer again in the future!

September 13, 2023

Austin was amazing and everything worked out very well. Very professional! Byers was recommended by a coworker and three of us now have a Crosstrek! More

by rbch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gregory
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Sep 15, 2023 -

Byers Subaru Dublin responded

Thank you so much for your kind review and we are so glad to hear that Austin was able to take care of you all! We know that purchasing a car is a huge decision so it is great to hear that Byers was recommended and that you were happy with the whole experience. We put our customers first here at Byers Subaru Dublin and strive to make every experience top notch! Our staff is dedicated and highly trained in their respective areas of expertise which is why they can make sure each transaction is professional and smooth. Thank you again for taking the time to leave a review, we look forward to seeing all of you around the dealership in your new Crosstreks!

September 13, 2023

Was very professional and did what was asked in a quick manner. Waiting room was clean and comfortable. More

by stclairscottcol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
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Sep 13, 2023 -

Byers Subaru Dublin responded

Thank you for the positive review and for choosing Byers Subaru Dublin! We appreciate your kind words about our team and take pride in providing a welcoming environment. We are delighted to hear that we were able to help you professionally and in a timely manner. Your satisfaction is our number one priority and through feedback like this, we can continue to exceed expectations. Thank you again for your business, we look forward to assisting you with any of your future automotive needs.

September 13, 2023

Very professional, friendly and efficient. Wonderful customer service. Focus and attention to small but important details. Customer satisfaction was a clear priority. Highly recommend. More

by Claire S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Atef Behery
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Sep 13, 2023 -

Byers Subaru Dublin responded

Thank you for taking the time to give us your five-star review, Claire! It's great to hear that our team went above and beyond in their efforts to ensure your complete satisfaction. We strive to provide top-notch customer service with a focus on major and minor details alike. Your endorsement of our services is very much appreciated and we look forward to welcoming you back to Byers Subaru Dublin soon!

September 12, 2023

You have always been reliable, exactly what my family needs. You are upfront and take care of my short term and long term needs. Thank you! More

by oksana.boukhtina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
Report | Print
Sep 13, 2023 -

Byers Subaru Dublin responded

Thank you so much for your kind review, we truly appreciate it. It isn't always easy finding a reliable car dealership that helps you take care of both short-term and long-term needs, so we are glad that we were able to meet yours! We strive to be upfront with all of our customers' inquiries and needs, and it's wonderful to know that we achieved this in taking care of you. We hope to continue providing you with reliable service for your family in the future. Thank you again!

September 12, 2023

Please get tire pressure correct. Every time I come to the dealership the same pressure is put in all tires despite mfg recommendations of 2 psi less in the rear tires. Other non deal More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
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Sep 13, 2023 -

Byers Subaru Dublin responded

Thank you, Todd, for your feedback about tyre pressure at Byers Subaru Dublin. We always strive to take proper care in servicing our customers and that includes providing accurate tyre pressure settings. We are sorry that have not been meeting this standard for you and we will certainly communicate your concerns to our service technicians. Rest assured, we take guest satisfaction seriously and everyone from our front desk staff to the mechanics on the floor wants to ensure your car is running optimally with correct tyre pressure settings so that it maximizes performance and ride. Your comments are much appreciated and we thank you for giving us an opportunity to address them.

September 11, 2023

Timely, friendly, and professional. Very nice waiting area with snacks. Express service was less than 1 hour. More

by alatorre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
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September 10, 2023

Went thru express line. Quick service but a little longer than usual because they recommended new windshield wipers and I approved that to be done. Great service person but More

by perkeyprdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know it
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Sep 10, 2023 -

Byers Subaru Dublin responded

Hi, thank you for choosing Byers Subaru Dublin to help with your vehicle needs! We appreciate your business and are thankful for your review.

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