Back

C R Chrysler Dodge Jeep RAM of Adrian

Adrian, MI

4.7
257 Reviews
We are proud to be called S.E. Michigan's RAM Headquarters. We proudly serve Adrian, Tecumseh, Clinton, Brooklyn, Blissfield, Britton, Sylvania, Toledo, Dundee and much more. We are a pet friendly store and have an award winning service department that will bend over backwards to help you. We have the largest inventory of Chrysler Dodge Jeep RAMs in Lenawee County. All Great Deals Lead to CR of Adrian. www.crofadrian.com
Contact Dealership

1211 US-223

Adrian, MI

49221

Directions

By Type

Showing 257 reviews

April 04, 2024

I traded in a vehicle for a used Dodge Ram 1500 at this dealership and dealt with Vince. He was fantastic and I enjoyed my experience. Great truck and a fair deal. I' would deal with Vince again for sur More

by jmack175
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vince McCarver Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

C R Chrysler Dodge Jeep RAM of Adrian responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 29, 2023

Jess just sold me a brand new Gladiator and i couldn't be happier. She is the best salesperson I've ever had and I recommend her highly. It was raining out when i got to the dealership and Jess came right ou More

by Marshall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jess Linser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

C R Chrysler Dodge Jeep RAM of Adrian responded

Thank you, Marshall! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jess met your expectations. Thank you again for choosing C R Chrysler Dodge Jeep RAM of Adrian, we look forward to having you as one of our valued customers in the future. Until then, enjoy your new Jeep Gladiator!

December 28, 2023

I was in an accident that involved 7 cars including the person at fault (not me), Vince got me a vehicle quickly so not to interrupt my life any longer he is” AWESOME”, helpful, understandingI will definit More

by traceya10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vince McCarver Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

C R Chrysler Dodge Jeep RAM of Adrian responded

Tracey, we are so glad that Vince had the opportunity to help you after such a scary experience, and also that he and our team could make the process seamless. Congratulations on your new vehicle. We look forward to continuing to serve you in the future!

October 17, 2023

Nichole was a pleasure to work with regarding my "Added Care Plan." Her professionalism and attention to detail were outstanding. I would be remiss if I didn't mention how she went above and beyond making More

by Big Ed K2EPM
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nichole Bentley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly Williams
Oct 17, 2023 -

C R Chrysler Dodge Jeep RAM of Adrian responded

Thank you for the great review, it was a pleasure working with you! ~Nichole

June 15, 2023

I contacted the dealership to purchase an extended Mopar warranty based on a mail advertisement I received. I received pricing over the phone, and asked the rep if I could please get a written quote e-mail More

by swc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Ysassi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

C R Chrysler Dodge Jeep RAM of Adrian responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 21, 2023

I have been buying from this dealership for years. I continue to go back because the service is great! They make it super painless. Vince has been great all the years. Shelby in finance is awesome. Ve More

by sherry demski
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vince McCarver Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

C R Chrysler Dodge Jeep RAM of Adrian responded

Thank you Sherry, this is great to hear! We agree Vince and Shelby are great assets to our team. We are thrilled you had a great experience. #CRofAdrian

March 17, 2023

Always friendly and fast with communication responses. The trip to the dealership that so many people despise making is pain free here. More

by Chris B.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Ringle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2023 -

C R Chrysler Dodge Jeep RAM of Adrian responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Chris, and we look forward to working with you again.

March 10, 2023

We did not have a pleasant experience with buying our vehicle from this dealership. First of all, even though we specified exactly what we were interested in, giving full VIN information and specific fe More

by stansosi
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Lupe Cantu
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Ringle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

C R Chrysler Dodge Jeep RAM of Adrian responded

Silviu, I'm writing in response to your recent experience at our store and with myself. First of all, allow me to apologize for the misunderstanding we had over the phone. When you first called in and inquired about a Chrysler 300, you spoke with Renee, our BDC representative, and you mentioned to her that you have been in contact with me, but I was clueless. When Renee approached me that morning, stating that I had been in touch with you. I told her that I had not been in contact with you whatsoever. About 1 hour later, you called in and asked for me. I had a great conversation with you regarding a Chrysler 300, not knowing which one you were talking about since You offered $40k out the door, which is significantly lower than your employee pricing. However, we did have a Chrysler 300 that we could work on the price for you. I asked if I could finish what I was doing and call you back, to which you said ok. I worked the deal and called you back. I mentioned to you that I could do a better discount on the unit I was looking at, and I also asked if you bought any coverage when you purchased any vehicles in the past. You told me that you did on the last car, and it was an 8yr/60k mile warranty, to which I responded we also have that coverage, and your response was, great. So with the the warranty would bring the price to what offered. again, not knowing all this time you were talking about the most expensive unit and extremely less then the Employee Price you receive and if we had done that deal we would have lost over $5000 plus the cost of the warranty. Also, I was not at the store and I couldn't reach you since I was at a Wake and Funeral as I mentioned to you on the call and not to worry because our Finance Director will have all you need. We did provide you with a price for the warranty, but it was not given to you at no cost or included in the deal. We understand that there may have been some miscommunication during our conversation, and we apologize for any confusion that may have occurred. Furthermore, we understand there was a misunderstanding regarding the vehicle you were interested in purchasing. We apologize for any inconvenience this may have caused, and we will work to ensure that such misunderstandings do not occur in the future. Please do not hesitate to contact us with further questions or concerns regarding your purchase. We value your business and hope to have the opportunity to serve you again in the future. I appreciate your understanding. Thanks, Lupe Cantu Sales Manager

Mar 12, 2023 -

stansosi responded

Hello Lupe, you are absolutely right about me talking first with Renee. I mentioned to Renee that I contacted you VIA EMAIL using the dealership's website. If you go to your dealership website, click on the "About Us" link, then "Meet Our Stuff", then click on your picture, you get to a page that has details about you and also a section to contact you. That is where I put all the details first. The reason I contacted You is because You are the manager and You have the highest review rating. You are also right that you called me and we had a great conversation. However you miss to mention that I gave you the exact VIN and exact description of the vehicle we were interested in. I wasn't talking about A Chrysler 300, I was talking about a specific Chrysler 300. You asked if we own other Chrysler products and if we got additional warranty on the product and I mentioned that the answer is yes, AND at that moment you said that you "can throw an extended warranty, which is normally $2800, at no additional cost for us". One thing I do during ANY phone conversation is I take notes, so I can remember details. I also appreciate honesty and integrity. I will let the readers decide whether these qualities were present in this case. Thanks, Silviu

February 07, 2023

I couldn’t be happier to work with a dealership such as CR Chrysler of Adrian. Tyler was AWESOME!!! More

by lnisely
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Tansel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

C R Chrysler Dodge Jeep RAM of Adrian responded

Here at C R Chrysler Dodge Jeep RAM of Adrian, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Tyler, and it was a pleasure having you at the dealership. We appreciate your review!

December 01, 2022

Felipe was amazing. He kept me up to date on the status of my purchase and was very friendly. It was a fantastic experience More

by TroyRBenson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felipe Mata
Dec 04, 2022 -

C R Chrysler Dodge Jeep RAM of Adrian responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Felipe to be a positive one. We hope you enjoy your new vehicle, Troy, and don't hesitate to reach out if you need anything else.

1
...