C. Wimberley Ford - Service Center

They picked up my car from my place of employment on time. we determined that the service was not going to be completed on time for me to get to a previously scheduled appointment and a loaner was dropp time. we determined that the service was not going to be completed on time for me to get to a previously scheduled appointment and a loaner was dropped off. they picked up the loaner the next day. Both days went as smoothly as possible, as if I hadn't had an appointment. More

If this is for our 2017 150,00 mile required maintenance on our 2017 Ford Focus 1.0 L echosport I am happy with the work. I wasn't happy with the service department not knowing what the maintenance entailed on our 2017 Ford Focus 1.0 L echosport I am happy with the work. I wasn't happy with the service department not knowing what the maintenance entailed and not knowing or checking. They said that this car didn't even have a timing belt while I was reading this from our owners manual that it did and it needed to be changed. We scheduled the entire 150,000 mile maintenance but all parts were not in, as again we got a call asking if we wanted this other work done which was part of the 150,000 mile maintenance. We told them yes as we had told them when we scheduled we needed that work done as it was part of the 150,000 maintenance that we had scheduled and read off the list of things per the cars owners manual when scheduling. The parts then had to be ordered so the car was in the shop for a week. The work was done well and we are happy with that. More

They didn't rotate tires as they were supposed to and incorrect tire pressures recorded on summary report incorrect tire pressures recorded on summary report More

I actually had to call twice to get service to take my call. Put on hold for 15 minutes. Hung up called back later. call. Put on hold for 15 minutes. Hung up called back later. More

I was in twice this week. ..once to service my car and once to service my truck. Both appointments were completed sooner than expected and the two women running the Service Dep ..once to service my car and once to service my truck. Both appointments were completed sooner than expected and the two women running the Service Department are really a pleasure to work with! More

Customer service is great! Vicki is always so knowledgeable and kind. I do have one suggestion, we have a small fleet of Ford vehicles, sometimes the service charge is charg Vicki is always so knowledgeable and kind. I do have one suggestion, we have a small fleet of Ford vehicles, sometimes the service charge is charged. However, when the bill arrives, we do not know which vehicle it's for, and what was done to it, then it requires a phone call to the dealership to find out. Perhaps the year and a short sentence of what was done could be added. It would sure help us. More

Excellent service. Picked up and returned car. Best price around for full set of new tires. Picked up and returned car. Best price around for full set of new tires. More

Great service! Took less time then I expected and had a nice chat with an old friend!! Took less time then I expected and had a nice chat with an old friend!! More

Easy schedule oil change with buy one get one which makes a great price for an oil change a great price for an oil change More

My vehicle was in and out very quickly and was on my way. Will definitely be back again. Will definitely be back again. More