C. Wimberley Ford - Service Center

Did not feel valued as a customer Went in for an oil change, multi-point inspection and tire rotation. After sitting for an hour and a half I was informed that they could not do the t Went in for an oil change, multi-point inspection and tire rotation. After sitting for an hour and a half I was informed that they could not do the tire rotation because the lug nuts were swollen. I was then informed that replacing them would cost between $150 and $180. I was able to purchase all new lug nuts from Autozone for $40 and changed them myself with no difficulty. Not sure why it would be so difficult for a fully equipped and certified repair shop, nor why they were trying to overcharge so much for a bunch of nuts. This is the same service center that failed three times to repair a transmission that was under warranty on a previous vehicle I owned. More

Kinda Disappointed This Time I normally have absolute faith in the service I get here but not this time. The main computer on my 2015 Explorer blacked out one morning, thought I normally have absolute faith in the service I get here but not this time. The main computer on my 2015 Explorer blacked out one morning, thought better of it, rebooted itself, and all systems came back on within 30 seconds. Nevertheless, I requested service; particularly because this had happened less than a year before and this was a practically new computer. When I made the appointment, the service person said the computer was under warranty and he would order a new one. When I read the service report after picking up my car, I was extremely disappointed to see that my Explorer's computer was only "rebooted" and NOT replaced! This is reason #1 why I no longer trust C.Wimberly Ford Service. Now I will explain issue #2: When I made the appointment for the computer, I also requested the recall for the toe link issue be addressed. The same service tech said that would take a full day so we scheduled accordingly. Well, the computer problem, the recall issue, plus an oil change was all done in a HALF DAY. I can't help but wonder. So, in one visit, my faith, trust, and loyalty to Ford and this dealership have been destroyed. More

Great people and service! I went in for an oil change loved how the staff was friendly! The oil change was quick and was even given a free car wash next door! I went in for an oil change loved how the staff was friendly! The oil change was quick and was even given a free car wash next door! More

Easy, quick, and finished! As always, the service was on time, correctly done, quick, and painless. Friendly employees make the service seem more like a visit with old friends. As always, the service was on time, correctly done, quick, and painless. Friendly employees make the service seem more like a visit with old friends. More

I love Vicki and Pat . Steve and I have purchased a truck and 2 cars from Pat. Our latest experience was pretty devastating as the TURBO had a very serious problem. Consid Steve and I have purchased a truck and 2 cars from Pat. Our latest experience was pretty devastating as the TURBO had a very serious problem. Considering that, Pat gave me a wonderful SUV to drive while the problem was figured out. ( I will not get into detail about that) We knew we had to buy a other car. so we did. Jr. looked all over for one that met my specifications. And I love it , (except the trunk has to be opened manually) and I have a car payment now. Little to gripe about that. We will go back as long as Pat is there and of course VICKI!!! Dee and Steve Kirkpatrick More

Ford Service C Wimberely service departments always have a very friendly staff, and they are very thorough. I have a Ford, and my daughter has a Chevy, so we use b C Wimberely service departments always have a very friendly staff, and they are very thorough. I have a Ford, and my daughter has a Chevy, so we use both service departments. I never question when we leave there that the job on our vehicle(s) has been complete and professional. More

Quick, polite, and helpful. I have nothing but positive things to say. I have always had good service, with knowledgeable people who offer good advice concerning my vehicle. Than I have nothing but positive things to say. I have always had good service, with knowledgeable people who offer good advice concerning my vehicle. Thanks for bringing to my attention the concerns relating to the lug nuts. More

Always a pleasure Always feel important and valued when I have service done at C Wimberley. All the employees are helpful and always willing to answer any questions. Always feel important and valued when I have service done at C Wimberley. All the employees are helpful and always willing to answer any questions. More

Oil change Great service and caring personnel. I would and have recommended to friends and family. Very clean service area but would like to see coffee in wait Great service and caring personnel. I would and have recommended to friends and family. Very clean service area but would like to see coffee in waiting area. No popcorn either. More

Vicky was awesome The service I received was excellent The check brake and check engine light were on and both issues were solved to my satisfaction Great work The service I received was excellent The check brake and check engine light were on and both issues were solved to my satisfaction Great work More