CALSTAR MOTORS

A few months ago, the check engine light on my 2026 Mercedes-Benz GLC 350e came on. When I stopped by Calstar Motors to ask about it, I was dismissed and told that the car performs "self-diagnostics an Mercedes-Benz GLC 350e came on. When I stopped by Calstar Motors to ask about it, I was dismissed and told that the car performs "self-diagnostics and fixes itself." Over the past couple of weeks, the issue escalated. The check engine light began turning on and off daily, and several times my dashboard lit up completely like a Christmas tree. On August 8th, with the check engine light actively illuminated, I brought the vehicle directly to their service center. Instead of taking the vehicle in, they turned me away at the door, took down my contact information, and said someone would call me back to schedule an appointment. When they finally called a few hours later, I was told the earliest diagnostic appointment with a loaner vehicle was late August—nearly 20 days away while actively driving with an engine warning light—or 10 days out without a loaner. When I pushed back on being turned away with an active warning light, the representative claimed they only accept immediate drop-offs if the vehicle is towed in or if the check engine light is actively flashing. Telling a customer to wait until a light flashes—which Mercedes manuals explicitly warn means severe engine misfire and requires pulling over immediately—is reckless. They even suggested I contact other dealerships. I called another local Mercedes-Benz dealer immediately afterward, and they gladly scheduled my car for the very next business day. Calstar Motors showed zero concern for customer safety or quality support. Your service standards are completely unacceptable for a luxury brand. I will never return to your dealership for service again, though I am sure you couldn't care less. More

Working with Suzy was nothing short of exceptional. From the moment we walked in, she provided a first-class, luxury experience that made purchasing our dream car feel effortless. Her professionalism, From the moment we walked in, she provided a first-class, luxury experience that made purchasing our dream car feel effortless. Her professionalism, attention to detail, and genuine care for her clients truly set her apart. The entire process was incredibly fast, seamless, and completely hassle-free. Suzy anticipated our needs, answered every question with confidence, and made us feel valued every step of the way. She turned what is often a stressful experience into one that was exciting and enjoyable. If you’re looking for someone who delivers outstanding service with the highest level of professionalism, ask for Suzy. She exceeded every expectation, and we couldn’t be more thrilled with our dream car. Thank you, Suzy, for making this such an unforgettable experience! More

Artak Avetyan was a tremendous help, he solved an issue that I had been having for 2 days. I’m very grateful and glad to have been taken care of in such a professional manner. Thank you Artak for providi that I had been having for 2 days. I’m very grateful and glad to have been taken care of in such a professional manner. Thank you Artak for providing me with exceptional service. More

Suzy was amazing, efficent and transparent. This was my first luxury car purchase as she made it hassle free and I really appreciate her transparency. Calstar motors, Suzy, Mikey and the team a This was my first luxury car purchase as she made it hassle free and I really appreciate her transparency. Calstar motors, Suzy, Mikey and the team are truly first class. Highly recommended! More

You can find many beautiful and full of nice inventory Mercedes Dealerships in SoCal but I truly believe that there's only one that really shines through with opportunity for their customers. That's CalSt Mercedes Dealerships in SoCal but I truly believe that there's only one that really shines through with opportunity for their customers. That's CalStar Motors. Beyond which my wife and I were lucky too meet Artak Avetyan. Never have we meet a more forward, honest, compassionate, and fair sales exec anywhere any dealership. He's not trying to wheel and deal you and bait and switch you or pressure sell you. We walked into calstart feeling uncertain and apprehensive and walked out with a new car feeling rewarded by his service and unwaivering commitment to getting us a deal we can agree on.Thank you Artak and Thank you Calstar MB. Coming back for another Benz after this for sure to calstar and Art. More

From our first text, I knew Suzy was going to be special, and she proved me right. The moment I walked in, she already had the keys to the car I wanted in her hands. This has been the most pleasant dealershi and she proved me right. The moment I walked in, she already had the keys to the car I wanted in her hands. This has been the most pleasant dealership experience I’ve ever had. Driving off in a Benz is great, but knowing I’ve made a friend for life is the best part. Thank you Suzy for your great service and for making this possible. From one Suzy to another, you’re pretty awesome! I’ll be back for my next one! More

Suzy is remarkable and amazing. I have never, ever had better service. You will never find someone more talented! I have never, ever had better service. You will never find someone more talented! More

Words cannot explain the service Suzy has given us. This is my sixth car that we have leased with her, she has honestly always gone above and beyond giving me the best possible service she can give me This is my sixth car that we have leased with her, she has honestly always gone above and beyond giving me the best possible service she can give me always very professional, and I feel like family when I walk in. She is there to help, and it shows that she is a client first person.10/10 More

I've been a loyal customer at Mercedes Benz Glendale for years, and I can't recommend them enough. Suzy has been my go to person, and she always takes amazing care of me. Whether it's a routine service or l years, and I can't recommend them enough. Suzy has been my go to person, and she always takes amazing care of me. Whether it's a routine service or looking for a new ride, she makes the whole process smooth and enjoyable. If you're looking for a great deal and fantastic customer service, definitely check them out! More