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CALSTAR MOTORS
Glendale, CA
243 Reviews
Calstar Motors prioritizes the customer shopping experience above all else and can always be counted on to deliver a relaxing, attentive, and accommodating experience to fit your taste, budget, and needs when shopping or servicing with us. Browse our new Mercedes-Benz and pre-owned models at your own pace without feeling pressured to buy or hurry. Our team is always nearby and available if you have any questions about a model that interests you. In essence, we strive to deliver a dealership experience that can't be matched by any competing Mercedes-Benz or luxury car dealer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 10:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 243 reviews
May 01, 2009
Got Decio, a Service Advisor I have been dealing with for two years now. He is very professional, caring and makes proper recommendations. He makes sure that my car gets the service it deserves and on time.I two years now. He is very professional, caring and makes proper recommendations. He makes sure that my car gets the service it deserves and on time.I recently went there after I got an email that my brakes needed inspection. Right on time my brake pads were almost out. I saved a lot of money on their Spring Service Special although I had to print and carry a coupon with me that did not bother me after the saving and the service I got. I have nothing against this dealership where the Manager Mike Carter is very customer oriented, he spends time in the driveway to make sure everything is done right. So far my experience with Cal Star is very good. More
by bigboy091
Employees Worked With
Decio
March 29, 2008
The absolute WORSE mercedes dealer in the SoCal area...both in sales and service. Unfriendly, unprofessionaly, attitudy. They think they are doing you a favor by charging you hundereds of dollars f area...both in sales and service. Unfriendly, unprofessionaly, attitudy. They think they are doing you a favor by charging you hundereds of dollars for minor work and not doing a good job about it anyways. Vast majority of my friends also drive mecedeces and after few unpleasant encounters with service here, no one of them are willing to go back. Will most definitely rip you off. Try any other dealer in the greater LA area....you will get better service and better prices then at Cal Star. The little asian lady who owns the place doesn't give a flying "f---" about her customers. The service managers don't care....they will get your car in and give it back to you without actually performing the service you took the car in for, but will charge you for it. I had this happen to me twice, and couple of my friends as well. They will absolutely deny it and refuse to actually perform the service. I had to dispute it with my credit card company. If you go there after reading this...then you're asking for what you got coming...a horrible, frustrating experience.... More
by oberondman
Employees Worked With
5
February 19, 2007
We recently took our 8 year old car in for servicing. The servicing went fine, but when we got home we realized that our "I'd rather be golfing" license plate frame had been replaced with one advertising The servicing went fine, but when we got home we realized that our "I'd rather be golfing" license plate frame had been replaced with one advertising Calstar Mercedes. This wasn't something we had requested or authorized. Frankly, we found it creepy. To boot, we didn't even buy the car there...This small experience has planted a seed of distrust and suspicion in our minds. If they did this kind of unauthorized action, what else is there? This has completely turned us off to this dealership and we will not be patronizing them ever again. More
by Bakamusuko
