CDJR of Leesburg

Unprofessional sales manager talked them out of a cash sale Went lot shopping with Rob Storz and found a unit that I was willing to negotiate on. Nice enough guy, somewhat knowledgeable on the product. He offer Went lot shopping with Rob Storz and found a unit that I was willing to negotiate on. Nice enough guy, somewhat knowledgeable on the product. He offered a test drive and asked for my drivers license, I declined, and he asked but why not? I told him that I drive the same kind of unit all the time, and that I would provide my personal information when/if the appropriate time came. He did enough right things to get me in the seat, and I simply asked for his best number on the unit. He did not answer me. He just continued to probe, asks all the questions, and try like heck to put my info into the system. Eventually he recognized that he was not getting anywhere, so he signaled the floor manager that he needed help with me. As if sent from above, Charles Hunter suddenly arrives at his desk with a cup of cold water for my wife and I, along with some feel good story about how he noticed us walking around outside and that we looked warm. Charles then went to work on me, or so he thought, with all the questions. I simply asked him for his best number on the unit, and introduced the possibility of a trade being involved. He continued to probe and question, to no avail, but I did agree to have my current vehicle appraised. Before he left to take a drive, he slid me a scrap of paper with a ridiculously high number written on it, which I just chuckle at. On his way out the door, he sends in the next guy to work on me while he's gone. Matt Tingly comes over like a timid little lamb, and can only muster up the courage to ask for my zip code, which I provide. I tell him that I just want a real figure on the unit, and on my current vehicle. I watch as he scurries off back to the sales desk, and tells Sales Manager John Frolio that he can't get me to give up any info, or agree to be put into the system, and that I just want the hard numbers. John Frolio decide to send in his closer, and that's when Robert Smith showed up in front of me. That is also where the whole deal began fall apart for them. I had tolerated the dance, I had tolerated the waste of my afternoon, I had even tolerated the silly offer that was presented to me. I recognized that it's all a part of the game, but it was time to get a straight answer. I asked Robert to provide it. He refused to talk to me about real pricing, and demanded that I give him my information and be put into the system. I simply declined again, and asked if he had figured out that I know the games they were playing. You see, I've been in the business. I know how this works...get 'em in the seat, keep 'em in the seat, get their info into the system, run their credit, keep rotating "managers", keep the pressure on, make stupidly high offers, go back with $500 off, bust out the four square, but whatever you do...don't let them leave. I've been there. He became verbally abusive towards my wife and I, and insulted us both numerous times. As such, we immediately got up and walked away. I approached the sales desk and demanded my car keys back, as I was not happy and wanted to leave. I told Rob Storz that Robert Smith had just blown his sale. Matt tells me that Charles is still out on the test drive, and that they want to talk about things. So I talked about how unprofessional, conniving, dishonest, and rude they were, and how they totally blew it. Matt piped up again with some silly story about wanting to present a professional sales proposal, and that required all of my personal information, which of course is total bs. I informed all of them that I had been very successful in the business, and had completed many deals, and that not a single one of them required a cash customers personal information for a final price to be agreed upon. That's right, I was a cash customer. I had intended to see where they were on a trade value, and to then negotiate a final, out the door price for the unit we were interested in, and to drive it home that day. And all of that was set to occur, right up until that arrogant and nasty "sales manager" named Robert Smith became involved. So, good job Robert Smith. You and your nasty attitude screwed Rob Storz out of a flat that he earned, and your dealership out of a substantially profitable cash deal. You should be ashamed of yourself to act that way towards anyone. How this guy is allowed to interact with customers is beyond me, and for him to be a "manager" is an insult to the professionals doing it right. This clown shouldn't manage a local bingo game, no less people, or sales. Needless to say, this was a poor buying experience overall, and Robert Smith is a disgrace. This whole crew needs sales training, along with interpersonal skills, and ethics training. They are fortunate that I am not the GM of this store, as they would all be looking for jobs. This is no way to do business. It will cost you, and it will hurt your brand, and your dealership. I hope that action is taken, starting with the termination of Robert Smith. John Frolio did try to apologize for his teams conduct, however it was too little, too late. I wouldn't spend a dollar in this place, nor do I recommend that anyone else does. Car dealerships are a dime a dozen. You can certainly find one that will treat you with the requisite level of respect deserved by a paying customer, but you won't find it here. More

I'm a return customer.My 1st purchase in June 2018 and again Feb 7th 2020. Both times all the work was done via phone and internet.I live 100 miles from the dealership. Both times no surprises everything again Feb 7th 2020. Both times all the work was done via phone and internet.I live 100 miles from the dealership. Both times no surprises everything was upfront and as agreed upon. Very professional and courteous staff.I would like to thank Marie Cote, Robert Smith, Billy, and a manager named John, I think. They all went above and beyond, delivered my new truck to my house and 3 days later Billy drove back to install a tri fold bed cover. Can't say enough Great Dealership! Great Experience! When I'm in the market again all I can say is I'L BE BACK Bob, ORMOND Beach Fl More