CDJR of Leesburg

Happiest I have been at any car dealership, this location is fantastic. Always takes great car of my vehicle and friendly staff. Ryan Swoll is great in the service department, the oil change is generally qui is fantastic. Always takes great car of my vehicle and friendly staff. Ryan Swoll is great in the service department, the oil change is generally quick. Highly recommend. More

Hard to trust this dealership. Gift cards in the glove box and a pair of binoculars in the center console went missing. If by some chance I were to use this dealership again I woul Gift cards in the glove box and a pair of binoculars in the center console went missing. If by some chance I were to use this dealership again I would not drop my truck off the day before. More

The salesman was very nice and did all he could to remedy the situation that occurred. We made the deal, signed all the paperwork and, in the end, I was to receive a check. I was told that it would be 3 or the situation that occurred. We made the deal, signed all the paperwork and, in the end, I was to receive a check. I was told that it would be 3 or more days before I could come by and pick up the check. Well...over 2 weeks later and after many inquiries, I finally received the check only because the salesman took it upon himself to directly talk to his managers and the finance department before he himself drove the check out to my home. Plus, they needed me to bring the car back the next day after purchase to do some more work on it. They said they would provide a loaner car for the day. When I arrived and handed them the keys, they said it would be a while before they could get me home. I told them about the loaner promise and they said "oh, I will get that for you. A few minutes later, a person came up to me asking if I was needing a rental. I told them that I was informed that it would be a loaner and this person proceeded to say "I was told I had to pull one of my trucks out of service for a rental". I said a rental? They then told me that I was going to have to rent a car and I would be charged a deposit, but the money would be returned afterwards. I declined this offer and told them I would just get a ride back home from the shuttle service they offer. Almost an HOUR later, there was still not a ride available and my salesman took it upon himself to give me a ride home. Terrible attention to customer satisfaction and accommodations from the service department, plus over 2 weeks to get the payment for my vehicle. Looking at this situation, I don't know how much worse the situation would have gotten if it wasn't for the salesman. I have purchased now 2 cars from them and I have paid for close to 15k through the service department for repairs to multiple cars and upgrades to a Jeep Wrangler. Even after all that, they can't seem to at the very least, treat me with some respect and professionalism. I will not be coming back to this dealership ever again unless it is a service needed for the current car I have under any warranties or the "advantage" package. After those are "expired", I will never see their front door ever again and I will make sure to inform everyone I know and utilize social media to spread the word as well. More

Pleasant and professional. They don't pressure you into buying. I will definitely consider going back when I need to shop. They don't pressure you into buying. I will definitely consider going back when I need to shop. More

Professional and courteous. There is something different about Morgan Auto group. They put the customer first. There is something different about Morgan Auto group. They put the customer first. More

4/30/2024 - Oil Change, Tire Rotation and Recall. My appointment was at 9:30 am. Ryan Swoll was my advisor and assisted me with the check-in process. He was very professional, personable, quick and f My appointment was at 9:30 am. Ryan Swoll was my advisor and assisted me with the check-in process. He was very professional, personable, quick and followed up on my vehicle to make sure it was moving through the garage without any delays. Mr. Ryan Swoll came and checked on me in the lobby to give me updates. My jeep was done right at noon. The staff at CDJR always goes out of their way to be friendly and helpful. I truly believe they work together to make sure their customers are taken care of. This is my 6th visit to this dealership for oil changes, battery replacement and two recalls. They have earned their 5 star rating. I will return again. More

The staff was very attentive, and professional and made me feel more than just a number. me feel more than just a number. More

Awesome friendly nice, they worked hard to get parts my vehicle needed.:) happy timely manner vehicle needed.:) happy timely manner More

Salesman was changed as soon as I arrived. Still waiting for promised follow up call. Still waiting for promised follow up call. More

I was in and out in a little over an hour. Very pleasant experience overall. Very pleasant experience overall. More