CDJR of Leesburg - Service Center

Service appointment given on phone Monday to come in Tuesday 1:30 for brake check. Car finished after 2 overnight stays. Lack of updates/information. An appointment time apparently means that is to c Tuesday 1:30 for brake check. Car finished after 2 overnight stays. Lack of updates/information. An appointment time apparently means that is to come in and "wait your turn". I sort of feel suggestions were added of more things like tires. Yes, I could have said no, but ended up with all new brakes and all new tires and a cabin air filter. Everything went on for 48 hours leaving me without a vehicle for a long time. Next time I have an issue I guess I will look elsewhere. CDJR is just too busy or something. More

Got work done as they said they would. Did a extensive inspection and video was taken and sent to me Did a extensive inspection and video was taken and sent to me More

Ryan was exceptional with communicating with us what was going on with the vechicle. He was very underatanding going on with the vechicle. He was very underatanding More

People were helpful wish they had cars as loaners instead of having to go out and rent a car while they did the work cost of car repair was very high of having to go out and rent a car while they did the work cost of car repair was very high More

I went to do an oil change and do the clean car wash that the guy offered. I waited inside my car for 20 minutes to get noticed, then another 10 minutes. The person who came to help me said that I only had t the guy offered. I waited inside my car for 20 minutes to get noticed, then another 10 minutes. The person who came to help me said that I only had two oil changes free and no tire rotation. I told him it may be a misunderstanding because I was offered something else. I asked for a review of my purchase, but he did not do it. I waited 2 hours inside. The guy came and asked if I wanted the car wash. I said yes! He asked again are you sure? So that made me feel like he doesn’t want to do it, or whoever person is in charge, I ask why. How long is it going to take? He answered: I don’t know, since he shows zero care and no interest at all in finalizing what was offered at the beginning I decide to just leave, he notices that I wasn’t happy about and tried to find an excuse about it, I told him that is not my first time in there. I have been a customer over two years and first time that I have a bad service. I really want to have more information of what I was offered in the purchase because I believe I have a year of oil change but only 2 oil changes doesn’t sound accurate, so I would love to have more details about the services that are included in my purchase. Thank you More

Left screws out of air filter, never wiped off oil pan after oil change upsell was oversell after oil change upsell was oversell More

Chrysler Dodge Jeep Ram of Leesburg is a fast paced, friendly helpful dealership in Florida. friendly helpful dealership in Florida. More

This rating did not work on my Samsung phone. This survey is not user friendly and I found it very annoying. This survey is not user friendly and I found it very annoying. More

I'm tired of getting the run around. When I got service October 19, 2023 I was told that I was number 44 on the recall list. Now today January 26,2024 I'm number 73. When I got service October 19, 2023 I was told that I was number 44 on the recall list. Now today January 26,2024 I'm number 73. More

good job of finding additional issues. Carlos solved the logistical problems which was very helpful. Carlos solved the logistical problems which was very helpful. More