Check out Jose Valdes's reviews on DealerRater

April 04, 2026

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Employee Rating

I do believe that dealership is very lucky to have Jose in their service department is taken care of me for many years in their service department is taken care of me for many years More

by rfrederick11

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Buell

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Apr 04, 2026 -

CDJR of Leesburg responded

It’s wonderful to hear that Jose and our service department have taken care of you for so many years. Thank you for trusting us with your Ram 2500 service needs. We look forward to helping you again soon.

March 30, 2026

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Employee Rating

The service including planned 40k mile main and oil change was quick And thorough…./Jose is the BEST!!! change was quick And thorough…./Jose is the BEST!!! More

by DALAUSMAN

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Mar 30, 2026 -

CDJR of Leesburg responded

We appreciate your five-star review! We’re glad your Jeep Grand Cherokee’s 40,000-mile maintenance and oil change were completed smoothly and efficiently. Jose will be delighted to hear you found his service exceptional.

March 22, 2026

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Dealing with tech Jose Valdez is the best. Bla bla bla bla bla lbs bla Bla bla bla bla bla lbs bla More

by rickvolkers

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 23, 2026 -

CDJR of Leesburg responded

We appreciate your kind words about Jose’s service on your Jeep Grand Cherokee. We’re delighted his expertise made your visit so positive. Please reach out if there’s anything more we can do to keep your vehicle running smoothly.

March 22, 2026

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Employee Rating

The people are friendly and seem very nice. However, there seems to be a lack of attention to detail. However, there seems to be a lack of attention to detail. More

by susan

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Workmanship

Service Time

Service Communication

Recommend Dealer

No

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Mar 26, 2026 -

CDJR of Leesburg responded

Susan, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Mar 29, 2026 -

susan responded

Michael, I simply cannot give the service I received any marks higher than average. Why? Attention to detail is severely lacking. This was evidenced by the two additional trips to the service department to get the air conditioner finally fixed. The last multipoint inspection report I received had everything marked as green and OK. However, the first one I received indicated that my front and rear brakes required further attention (yellow). The original brake lining measurements taken on 2/25/16 were: LF: 7 mm, RF: 7 mm, LR: 6 mm, RR 6 mm. The brake lining measurements taken on 3/16/25 were: LF: 11 mm, RF: 11 mm, LR: 10 mm, RR 10 mm. How did this happen? Were the brakes replaced? Was the initial appraisal of the brakes faulty? Can you explain this to me. Susan

Mar 29, 2026 -

susan responded

One more thing Michael about my experience and why it is no better than average. A steering wheel alignment holder was either not used or was used improperly when the new tires were installed and aligned on my car. How do I know this? The steering wheel is off-center.

Mar 29, 2026 -

CDJR of Leesburg responded

Susan, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Mar 29, 2026 -

susan responded

Michael, I simply cannot give the service I received any marks higher than average. Why? Attention to detail is severely lacking. This was evidenced by the two additional trips to the service department to get the air conditioner finally fixed. The last multipoint inspection report I received had everything marked as green and OK. However, the first one I received indicated that my front and rear brakes required further attention (yellow). The original brake lining measurements taken on 2/25/16 were: LF: 7 mm, RF: 7 mm, LR: 6 mm, RR 6 mm. The brake lining measurements taken on 3/16/25 were: LF: 11 mm, RF: 11 mm, LR: 10 mm, RR 10 mm. How did this happen? Were the brakes replaced? Was the initial appraisal of the brakes faulty? Can you explain this to me. Susan

Mar 29, 2026 -

susan responded

One more thing Michael about my experience and why it is no better than average. A steering wheel alignment holder was either not used or was used improperly when the new tires were installed and aligned on my car. How do I know this? The steering wheel is off-center.

March 09, 2026

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Employee Rating

Staff were pleasant and knowledgeable regarding the needs of my vehicle. The work was done as promised and completed on time. Happy I chose to have my vehicle serviced at CDJR of Leesburg. of my vehicle. The work was done as promised and completed on time. Happy I chose to have my vehicle serviced at CDJR of Leesburg. More

by VKUBASIAK

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 09, 2026 -

CDJR of Leesburg responded

We’re glad our team provided knowledgeable and timely care for your Dodge. It’s great to hear the work was completed as promised. Thank you for trusting us with your service needs, and we look forward to your next visit.

February 09, 2026

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Employee Rating

Very attentive and communicative staff that made our experience pleasant and they respected our inconvenience and our time. experience pleasant and they respected our inconvenience and our time. More

by craigsimons911pc

Verified Customer

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Purchase Time

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Recommend Dealer

Yes

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Feb 09, 2026 -

CDJR of Leesburg responded

It’s wonderful to hear our attentive and communicative team respected your time and made purchasing your new Jeep Grand Wagoneer a smooth experience. Thank you for sharing this feedback. Please let us know if we can assist you again in the future.

February 02, 2026

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Employee Rating

Service was excellent but getting the rental car was a hassle and took a long time. We ended up being charged $25.00 for the rental hassle and took a long time. We ended up being charged $25.00 for the rental More

by ALICECHAMPAGNE55

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 03, 2026 -

CDJR of Leesburg responded

We are very happy to have provided you with a positive experience and apologize for the time and inconvenience of getting a rental. We sincerely value your business and look forward to your next visit.

Feb 04, 2026 -

ALICECHAMPAGNE55 responded

I don’t understand why we had to pay $25.00 toward a rental car when the reason we needed was for a recall. I think Chrysler should pay all cost for a recall.

January 31, 2026

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Employee Rating

The service was not good. They overcharged me.. they found problems that were never there. They overcharged me.. they found problems that were never there. More

by Jimmy

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

No

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Feb 04, 2026 -

CDJR of Leesburg responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Jimmy, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Feb 04, 2026 -

CDJR of Leesburg responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Jimmy, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 27, 2026

Dealership Rating

Employee Rating

Jose stepped up with Shannon being out sick. Unfortunately nobody called me to let me know that my vehicle was waiting in the shop for further instructions and I was unable to reach anyone in se Unfortunately nobody called me to let me know that my vehicle was waiting in the shop for further instructions and I was unable to reach anyone in service so had to stop by the dealership to check it out. Jose was great at the end as well with the final billing and reconciling the warranty items. More

by davidaedwards1011

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 27, 2026 -

CDJR of Leesburg responded

David, we are pleased to hear that Jose was available to help you navigate your service experience. Our goal is to make sure everyone that visits the dealership has a top notch experience. We’re sorry that we didn’t meet that goal completely. we’d love the opportunity to get more details to see if we can improve this for you and others.

January 24, 2026

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Employee Rating

Great job. This was an appointment for a recall and oil change. I had also requested a loaner. All were completed as scheduled. Jose was there to explain the This was an appointment for a recall and oil change. I had also requested a loaner. All were completed as scheduled. Jose was there to explain the process and answer my questions. More

by virginias.cheivert

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 24, 2026 -

CDJR of Leesburg responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jose Valdes

Service Advisor

CDJR of Leesburg

832 Reviews of Jose Valdes

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