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CDJR of Leesburg - Service Center
Fruitland Park, FL
2,342 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,342 Reviews of CDJR of Leesburg - Service Center
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July 26, 2018
Crappy service I was happy I was able to get my wife’s recalls fixed on her 2017 Durango. Then the fun begins. I received a call at 1530 that the car was done. It to I was happy I was able to get my wife’s recalls fixed on her 2017 Durango. Then the fun begins. I received a call at 1530 that the car was done. It took a while getting there to pick her car up I walked through the service department and was never greeted, and walked over to the counter to pick up the keys. Waited a few minutes ok. Once I received the keys and told have a good day I walked outside looking for her car. Nowhere to be found. I finally found it parked in a fenced in lot blocked by multiple vehicles. I had to go back to the service department and waited for over five minutes for someone to acknowledge my existence and to finally be able to move the other vehicles. Also I had to back my wife’s car out myself. I have pictures. I had an appointment on Monday but due to the service department I will never bring my car or truck to this dealership again. More
by Tank xxxxxx
Employees Worked With
No one listed
Helpful April 25, 2018
Outstanding Needed short notice major brake service for a scheduled trip to MI. Was able to make a timely appointment and obtain thorough diagnostics and expedit Needed short notice major brake service for a scheduled trip to MI. Was able to make a timely appointment and obtain thorough diagnostics and expeditious service. The complementary shuttle to and from my residence we're timely and appreciated. The complementary snack in the comfortable customer lounge we're exceptional. I'm glad I found Bill Bryan years ago and will remain a well satisfied customer. The service personnel are attentive and personable. More
by Art
Employees Worked With
Gary
April 14, 2018
Outstanding service, Outstanding employees. This is the Dealer you want to go to for a new Jeep. I highly recommend Bill Bryan, the service and sales, and maintenance personnel treat you like fa This is the Dealer you want to go to for a new Jeep. I highly recommend Bill Bryan, the service and sales, and maintenance personnel treat you like family. The customer lounge is outstanding. There are no no high pressure sales personnel. More
by Ken Gregory
Employees Worked With
Ron Delgado
March 27, 2018
Service dept. is the worst! Had a 1:30PM appointment for oil change tire rotation, & to install step hoops, Was told on phone it would Take 1.-1/2 hrs. finally after 4 hrs. It Had a 1:30PM appointment for oil change tire rotation, & to install step hoops, Was told on phone it would Take 1.-1/2 hrs. finally after 4 hrs. It was done with a big scratch in passenger door, which they did repair. Will not go back would not recommend! TERRIBLE SERVICE More
by D&D highlander
Employees Worked With
Billy Berg
March 13, 2018
Barrery replacement I received a recall notice on my Chrysler 300 in the mail. Sure enough my car completely died two or three days later. I had purchased the car at you I received a recall notice on my Chrysler 300 in the mail. Sure enough my car completely died two or three days later. I had purchased the car at your dealership so I had it towed there. I talked to Jose in service and he informed me that they had checked the car and it was caused by the alternator not recharging the battery and that they would replace it under the recall at no charge to me. I then received another call from Jose telling me my battery was no good and that I would have to pay to have it replaced. I feel that the battery was killed by the alternator not charging it and causing it to completely run down. I paid the $245.57 bill and picked up the car but told Jose we were not happy and felt the battery should have been covered along with the alternator. We have had our car serviced by your dealership on many times and have been very happy, but this one leaves a bad taste. Jose was great and even got us a loner car to use but it still bothers me about having to pay for the battery. Thank you for your concern Gerald and Theresa Scott More
by Gerry
Employees Worked With
Jose in service
February 24, 2018
Jared Lindsey & Service Department Excellent salesmanship by Jared. I had been to 4 other dealers before your dealership and Jared was by far the most honest and accommodating of all t Excellent salesmanship by Jared. I had been to 4 other dealers before your dealership and Jared was by far the most honest and accommodating of all that I visited. I have been to your service department twice and was treated very courteously and quickly. More
by t&C3imeown
Employees Worked With
Jared Lindsey
February 21, 2018
AWESOME EXPERIENCE! Billy Berg was my advisor and he was very professional and courteous! Having my vehicle serviced there is always a pleasant experience! Thank you Bi Billy Berg was my advisor and he was very professional and courteous! Having my vehicle serviced there is always a pleasant experience! Thank you Billy! More
by Lynda249
Employees Worked With
Billy Berg, Service Advisor!
February 21, 2018
No intention of buying a new car but I did. I brought my 10 year old PT Cruiser in for a check engine light and ended up with the most perfect Jeep. I told you what I liked about my Cruiser and I brought my 10 year old PT Cruiser in for a check engine light and ended up with the most perfect Jeep. I told you what I liked about my Cruiser and you brought me a vehicle close to what was important to me. For very personal reasons, my Angel is smiling down on me for owning a Jeep. More
by Serena
Employees Worked With
David Toothaker
August 13, 2017
Sucks! Service department sucks! Bought a new jeep one month ago. Needed some service done to it. Told us to come back on Tuesday. We did, waited 2 hours. M Service department sucks! Bought a new jeep one month ago. Needed some service done to it. Told us to come back on Tuesday. We did, waited 2 hours. My husband asked if it was done. No. Oops they forgot. What? My husband asked to speak to the manager. He said sometimes it's like a pencil you forget to put the eraser on. Why can't you admit you did wrong. No apology, nothing. I will never buy a jeep or have any service done here. Our big mistake was buying from you. More
by Jeanene123
Employees Worked With
Jose
April 19, 2017
Excellent service expereience! My Wife and I (From Rochester, N.Y.) were staying on Little Lake Weir for our winter vacation when we had a problem with the brakes and suspension on My Wife and I (From Rochester, N.Y.) were staying on Little Lake Weir for our winter vacation when we had a problem with the brakes and suspension on our 2011 Dodge Charger R/T that needed immediate attention. I took a chance and dropped into Bill Bryan without an appointment hoping they could fit me in. I was immediately written up and within an hour or so they took my car in their shop and diagnosed my problems. Parts needed to be ordered, but they arrived the next morning and I was back on the road in a reasonable length of time. I want to thank Gary in service for taking good care of me. I couldn't have been more pleased with the fine work they did for me in getting an out-of-towner back on the road again with a safe car. Thank You for rescuing us! Warren Horton More
by hreagle
Employees Worked With
Gary in Service
