CDJR of Leesburg - Service Center

Great They have always treated me with honesty, efficiency, and respect. With Gary Hayes III on their side I will always feel good about returning; he tr They have always treated me with honesty, efficiency, and respect. With Gary Hayes III on their side I will always feel good about returning; he treated me with great respect and truly listened to my concerns and made my experience truly wonderful. Thanks Gary. Richard K. Pultz More

Gary was fantastic! All my work was done correctly and timely. He kept me up to date every step of the way and made sure I was comfortable and understood what was going on. Polite, respectful, and efficie timely. He kept me up to date every step of the way and made sure I was comfortable and understood what was going on. Polite, respectful, and efficient. More

The services department was right on. They took care of all my service needs and repairs. Took care my vehicle in a timely manner. Otto kept me informed on what was going on with my vehicle during the repa all my service needs and repairs. Took care my vehicle in a timely manner. Otto kept me informed on what was going on with my vehicle during the repair. More

Great Dealer Service David and Jason are great at getting cars worked on by the right mechanic Chris who worked on my Jeep was great Tiffany my service person is great David and Jason are great at getting cars worked on by the right mechanic Chris who worked on my Jeep was great Tiffany my service person is great too. More

Best dealership I have ever felt with in 40 years. The sale was more than expected. The service dept really cares about my needs and the parts department looks out for my wallet. Awesome sale was more than expected. The service dept really cares about my needs and the parts department looks out for my wallet. Awesome More

Employed were very nice and took care of my truck in recall and cleaned it I am very pleased with everyone when I come in recall and cleaned it I am very pleased with everyone when I come in More

December 8th our Dodge Ram decided it was time to take a break. We had the truck towed to Bill Bryan Service Dept. It was promptly handled by Gary. He is an amazing employee and was wonderful working wit break. We had the truck towed to Bill Bryan Service Dept. It was promptly handled by Gary. He is an amazing employee and was wonderful working with us handling all phases of our distressing predicament. Assessment ofrepairs, warranty info, rental car and finally getting our vehicle to us without hassle. I rate Bill Bryan at 1010/0 because of our service rep, Gary. More

bad car buying experience and service on my car Had my 2017 Pacifica in for service on 11-8-19. Jose called and said we needed front end alignment, $140.00. No difference in wear on tires. Had my 2017 Pacifica in for service on 11-8-19. Jose called and said we needed front end alignment, $140.00. No difference in wear on tires. More

Return of truck after service Well, all went great until time to pick up the truck. I had applied for a Ram Master Card as my service advisor had suggested. It was approved and we Well, all went great until time to pick up the truck. I had applied for a Ram Master Card as my service advisor had suggested. It was approved and we received the card in the mail. On the day we went to pick up the truck, we called to activate card. Master Card says we can not use it as there is suspicious activity on the card (the one we just received in the mail?). They say my wife should "walk" to the bank, any bank, so they can verify who she is. We live in a rural area and closest bank is 5 to 10 miles away. I'm already at the dealer so I call MC and ask if the dealer can verify who I am. Nope, has to be a bank. So I ask if I can take my truck to go take my wife to the bank to hey this straight. The cashier rudely says that she will not release the keys until bill is paid. So, I ask for the keys back form the rental truck so I can take care of this. Nope, my truck is repaired so I can not use the rental truck any longer. The service advisor offers to have someone drive me home, 35 miles away. Lucky for us my son shows up and takes my wife to the bank. Bill paid, got my keys and home I go. This was Friday. Monday I notice two charges on my debit card for $41 each from Hertz. Turns out the dealer never called to say the rental had been returned to them. I call Hertz and the gentleman says that I got charged because I did not return the truck directly to them. I tell him to wait a da@# minute. I was told by Hertz and the dealer to return the truck to the dealer. He said that he was just telling me, if I had returned it directly to them, this would not have happened. He said the charges would be removed that day. Next day, charges are still there I have contacted my credit union to remove the charges. My advise, stay as far away from Bill Bryan Dodge and Hertz Car Rental as possible. More

Excellent Service I purchased my 2017 Jeep Renegade at Bill Bryan 2 years ago. Every time I have been there for service, it has been a pleasant experience. The latest I purchased my 2017 Jeep Renegade at Bill Bryan 2 years ago. Every time I have been there for service, it has been a pleasant experience. The latest service was May 28. It was time for an oil change, and I also had a recall letter. The oil change and multi-point inspection was performed right away. Gary explained that the recall on the fuel module would require me to leave my Jeep for the day. I was given the best of customer service. I love my Renegade and my Renegade loves the service it gets at Bill Bryan. More