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CDJR of Leesburg - Service Center
Fruitland Park, FL
3,819 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,819 Reviews of CDJR of Leesburg - Service Center
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March 27, 2018
Service dept. is the worst! Had a 1:30PM appointment for oil change tire rotation, & to install step hoops, Was told on phone it would Take 1.-1/2 hrs. finally after 4 hrs. It Had a 1:30PM appointment for oil change tire rotation, & to install step hoops, Was told on phone it would Take 1.-1/2 hrs. finally after 4 hrs. It was done with a big scratch in passenger door, which they did repair. Will not go back would not recommend! TERRIBLE SERVICE More
by D&D highlander
Employees Worked With
Billy Berg
March 13, 2018
Barrery replacement I received a recall notice on my Chrysler 300 in the mail. Sure enough my car completely died two or three days later. I had purchased the car at you I received a recall notice on my Chrysler 300 in the mail. Sure enough my car completely died two or three days later. I had purchased the car at your dealership so I had it towed there. I talked to Jose in service and he informed me that they had checked the car and it was caused by the alternator not recharging the battery and that they would replace it under the recall at no charge to me. I then received another call from Jose telling me my battery was no good and that I would have to pay to have it replaced. I feel that the battery was killed by the alternator not charging it and causing it to completely run down. I paid the $245.57 bill and picked up the car but told Jose we were not happy and felt the battery should have been covered along with the alternator. We have had our car serviced by your dealership on many times and have been very happy, but this one leaves a bad taste. Jose was great and even got us a loner car to use but it still bothers me about having to pay for the battery. Thank you for your concern Gerald and Theresa Scott More
by Gerry
Employees Worked With
Jose in service
February 25, 2018
Jared Lindsey & Service Department Excellent salesmanship by Jared. I had been to 4 other dealers before your dealership and Jared was by far the most honest and accommodating of all t Excellent salesmanship by Jared. I had been to 4 other dealers before your dealership and Jared was by far the most honest and accommodating of all that I visited. I have been to your service department twice and was treated very courteously and quickly. More
by t&C3imeown
Employees Worked With
Jared Lindsey
February 21, 2018
No intention of buying a new car but I did. I brought my 10 year old PT Cruiser in for a check engine light and ended up with the most perfect Jeep. I told you what I liked about my Cruiser and I brought my 10 year old PT Cruiser in for a check engine light and ended up with the most perfect Jeep. I told you what I liked about my Cruiser and you brought me a vehicle close to what was important to me. For very personal reasons, my Angel is smiling down on me for owning a Jeep. More
by Serena
Employees Worked With
David Toothaker
February 21, 2018
AWESOME EXPERIENCE! Billy Berg was my advisor and he was very professional and courteous! Having my vehicle serviced there is always a pleasant experience! Thank you Bi Billy Berg was my advisor and he was very professional and courteous! Having my vehicle serviced there is always a pleasant experience! Thank you Billy! More
by Lynda249
Employees Worked With
Billy Berg, Service Advisor!
August 13, 2017
Sucks! Service department sucks! Bought a new jeep one month ago. Needed some service done to it. Told us to come back on Tuesday. We did, waited 2 hours. M Service department sucks! Bought a new jeep one month ago. Needed some service done to it. Told us to come back on Tuesday. We did, waited 2 hours. My husband asked if it was done. No. Oops they forgot. What? My husband asked to speak to the manager. He said sometimes it's like a pencil you forget to put the eraser on. Why can't you admit you did wrong. No apology, nothing. I will never buy a jeep or have any service done here. Our big mistake was buying from you. More
by Jeanene123
Employees Worked With
Jose
April 19, 2017
Excellent service expereience! My Wife and I (From Rochester, N.Y.) were staying on Little Lake Weir for our winter vacation when we had a problem with the brakes and suspension on My Wife and I (From Rochester, N.Y.) were staying on Little Lake Weir for our winter vacation when we had a problem with the brakes and suspension on our 2011 Dodge Charger R/T that needed immediate attention. I took a chance and dropped into Bill Bryan without an appointment hoping they could fit me in. I was immediately written up and within an hour or so they took my car in their shop and diagnosed my problems. Parts needed to be ordered, but they arrived the next morning and I was back on the road in a reasonable length of time. I want to thank Gary in service for taking good care of me. I couldn't have been more pleased with the fine work they did for me in getting an out-of-towner back on the road again with a safe car. Thank You for rescuing us! Warren Horton More
by hreagle
Employees Worked With
Gary in Service
February 09, 2017
Good dealership this is a good dealership.. Service center is good and staff all the way around is friendly and knowledgeable. We have bought 2 new vehicles from them this is a good dealership.. Service center is good and staff all the way around is friendly and knowledgeable. We have bought 2 new vehicles from them and have been pleased with both. More
by Tigerme345
Employees Worked With
Jeffrey Sussman
December 22, 2016
Best used car buying experience These guys are top rate. They weren't vultures. They listened to what we wanted, were friendly, negotiable, no high pressure, tried very hard to ear These guys are top rate. They weren't vultures. They listened to what we wanted, were friendly, negotiable, no high pressure, tried very hard to earn our business. They even allowed us to take vehicle over night to think it over, etc. They gave us a full tank of gas, fed us all kinds of stuff @ the showroom; donuts, drinks, hot dogs, popcorn, all kinds of snacks, etc. They made phone calls for us, everything to help us make our decision. More
by Mari & Gary Clark
November 19, 2016
lack of honesty Had a problem with 2011 Jeep Gr Cherokee last week. Looked up typical cost to repair the faulty item on Google, range was $100 to $175. Bill Bryan Ser Had a problem with 2011 Jeep Gr Cherokee last week. Looked up typical cost to repair the faulty item on Google, range was $100 to $175. Bill Bryan Service employee said their cost would be $285. I said that wasn't reasonable; he said "how much would you pay?" I said $200, he said OK. Obviously, their first approach is to overcharge! They seem to quote a very high price, rather than a reasonable price to do a job. Apparently, they believe the older population in the area, esp. the women customers, are easy to cheat. I've gone to Bill Bryan a number of times before and generally thought they charged too much and on a few occasions I believe they tried convince me to repair items that weren't faulty. They aren't honest. I will not go back! More
by ljm123
Employees Worked With
I won't name a "first rank" employee. They only follow what they are told to do or incentiivized to do mt mgmt.
