CDJR of Leesburg - Service Center

My husband and I took our 2011 Ram 1500 and our 2011 Challenger in for an oil change. While there, Charles Hunter approached us to see if we had been helped. He started conversation regarding our sati Challenger in for an oil change. While there, Charles Hunter approached us to see if we had been helped. He started conversation regarding our satisfaction with our vehicles and services received. He made us aware of the presence of a vehicle my husband had expressed an interest in seeing. There was no pressure. We were very comfortable with Charles. The test drive was taken and the rest is history. What a surprise and what a positive experience. Bill Bryan has always impressed us with the quality of their vehicles and the service and helpfulness of their personnel. Thanks for the great experience, Charles! More

Our PT Crusier had with 29K had a major issue and Jose helped us connect with CHY and with no warrantee left they took responsibility. helped us connect with CHY and with no warrantee left they took responsibility. More

The dealer lies and is unethical. In 2008 I purchased a new 2008 GEM e2 SE. It was a lemon from day #1. I have well over $20,000 in this vehicle. Recently repairs to my GEM (Global Electric Motorcar) we new 2008 GEM e2 SE. It was a lemon from day #1. I have well over $20,000 in this vehicle. Recently repairs to my GEM (Global Electric Motorcar) were performed and completed by Bill Bryan Chrysler Jeep Dodge in Fruitland Park, Florida. The Bill Bryan dealership received my vehicle on January 16, 2013 and service was completed and paid for in full on February 6, 2013. The manager of the repair department (Richard Gallop) diagnosed the repairs necessary, monitored and oversaw the repair progress, and finalized the paperwork. The final bill totaled $1,069.17 which I paid for in full on February 6, 2013. ALL REPAIRS specified by Richard Gallop were performed by the repair department at the Bill Bryan dealership. About a week after the repairs were completed, I decided to put my GEM vehicle up for sale. On two occasions I had a buyer, but when the potential purchasers talked to Richard Gallop they changed their mind. I didn’t think much of this until the second buyer decided not to purchase the vehicle (on March 1st). When asked the reason for changing their mind, they told me Richard Gallop had stated that the vehicle needed numerous repairs – to be specific, he told them the vehicle needed a new motor and a new transmission. Needless to say, Mr. Gallop lied to both of my potential buyers, and as a result of his unethical behavior and action I lost two purchasers for my vehicle. When Mr. Gallop diagnosed the repairs, the motor and transmission were NEVER mentioned as being faulty and/or needing repair. If there was a need for a new motor and a new transmission, it would certainly have been documented and discussed with me at the time the diagnostic work was being performed. It is pertinent to mention that after the vehicle was received by Bill Bryan on January 16th, I mentioned that I was contemplating the purchase of a new GEM. The sales person (Art Dorado) said I should sell my current vehicle outright because I could get a higher price than they would give me on a trade-in. However Art Dorado and Richard Gallop both stated that they would be very happy to sell my vehicle on consignment. To summarize: Mr. Gallop should STOP trying to sabotage the sale of my vehicle and truthfully tell any potential buyers that this vehicle was repaired FULLY by the repair department at the Bill Bryan dealership in Fruitland Park. Additionally, since the dealership performed all the repairs diagnosed by Richard Gallop and the repair department personnel, I should receive a certificate stating the vehicle was repaired and certified by the Bill Bryan dealership. A side note: I talked to Richard Gallop about replacing the front seat of my vehicle and asked for a price of the seat. He told me he had a contact to make a custom cover for a cheaper price than it would cost to replace the seat. It turned out the “contact” was his son. So not only does Richard Gallop lie, but he uses the Bill Bryan dealership to sell customers work performed by his son who is not affiliated with the dealership. More

This is my third purchase from this dealer, third with Art and second with Mike. On the last two, Mike has taken the lead and is one of the most thorough and pleasent people to work with. Art and second with Mike. On the last two, Mike has taken the lead and is one of the most thorough and pleasent people to work with. More

My 2012 Chrysler 200 'check engine' light was on so called Bill Bryan service dept this morning and Robbi said to bring it right in. It was a bad battery and was replaced while I waited in their so called Bill Bryan service dept this morning and Robbi said to bring it right in. It was a bad battery and was replaced while I waited in their nice snack/waiting room. Covered by warranty. TOP NOTCH SERVICE More

For approximately 2 years I have been a customer of Bill Bryan’s service department for my 2008 Gran Caravan. Last week while waiting for our car to be serviced and new tires mounted, took the opportunity Bryan’s service department for my 2008 Gran Caravan. Last week while waiting for our car to be serviced and new tires mounted, took the opportunity of browsing the pre-owned vehicles. We were interested in more details on a Chrysler Sebring. Cathy Langbehn was very informed and answered all our questions. We never felt pressured and were treated like friends she had known for a long time. As I am a fairly recent US Green Card recipient and still in the process of building a credit history, Cathy was very patient in assisting us in explaining the loan process of financing a vehicle. Cathy worked closely with the finance department and was able to obtain a loan with excellent terms. She handed us the keys and we drove home that afternoon in a beautiful convertible. Not only did she expertly guide us in the purchase of a 2nd car but has started us on the road to building a credit history. Thank you, Cathy. More

We recently moved to the area and needed a good Jeep service center for our Commander. While we were waiting for our Jeep to be ready we "window shopped" the parking lot. We were not attacked as sometim service center for our Commander. While we were waiting for our Jeep to be ready we "window shopped" the parking lot. We were not attacked as sometimes happens when you're looking but eventually were welcomed by Mr Hunter who just wanted to let us know if there was anything he could help us with, just let him know.We inquired about a vehicle that we had previously seen on their website and he went out of his way to figure out what vehicle we were talking about. He found it, and it wasn't what we had in mind but showed us other options. We didn't think it would benefit us to trade in at this time but, ended up leaving with a newer Jeep than we had and for a way LESS payment. Yes, we'll shop there again! We've had it over a year now and still very happy with our purchase :) More

A couple of years ago, I had trouble with my 2003 F150. A couple of years ago, I had trouble with my 2003 F150. The Ford dealership never fixed it correctly after 2 tries and 2 weeks there. So I brough A couple of years ago, I had trouble with my 2003 F150. The Ford dealership never fixed it correctly after 2 tries and 2 weeks there. So I brought it into your shop after hearing the ad on the Leesburg radio station. Well, they fixed the truck better than the Ford dealership. With this visit, you couldn't fix my 2008 Chevy HHR because it needed a GM computer update to correct the problem. Your dealership didn't charge me at all. I ran it over to the Chevrolet dealership, they did the computer update, and it is all fixed. $100, just like your service manager said. When we bought this car from Art Dorado, one of the remote key fobs didn't work. He said he would make it right. He, and the dealership did. We'll be back. Your service managers, and everybody there, treat you like a friend. And the hot dogs and popcorn aren't bad either. Thanks, Ken Brown More

I went in to get my van serviced ,and was looking at the used cars on the lot .Joe.R came out to say hi, and I told him I was thinking about a econoby car .Joe showed me sum cars and we test drived some the used cars on the lot .Joe.R came out to say hi, and I told him I was thinking about a econoby car .Joe showed me sum cars and we test drived some. I liked the Ford Focus ,and we worked the dea l out I would rec amend Joe and this Dealer ship to anyone. Thanks a lot Joe.R We love the car. Ellis /Joann Carrier More

I have been to this service department several times with my last 4 vehicles. Consistantly the job takes A LONG time and if it is anything more than an oil change, it's not done properly. I have had my 2012 my last 4 vehicles. Consistantly the job takes A LONG time and if it is anything more than an oil change, it's not done properly. I have had my 2012 Ram in the shop at least 5 times for a low tire light that will come on, sometimes flashing, sometimes solid sometimes for 10 miles sometimes for several days. Nobody can fix it. I brought my wife's T&C in with screaching brakes. After 60 minutes I was told it wasn't the brakes, it needed a 4 wheel allignment. Another 70 minutes later they told me it needed brakes. VERY frustrated, I looked Mr. Audette up. He told me that there is nothing he can do but when I ever come back, please look him up, he's always there. Two weeks later, I had my Ram back in for that same light, They didn't write anything up but brought my truck back 45 min later and said it was my pressure. When I drove off THE LIGHT WAS STILL ON. I came back to look Mr. Audette up. His office was dark. I spoke with the ladies in the next office and they said He's not here right now. (10:30 Monday AM)I slipped a note under his door and asked him to call me. Still Waiting. I have not used ANY of my so called two years maintanece package because I don't think that 90 minutes is reasonable for an oil change. My wife will not go back to your service department because for 1 they treat her likes shes an idiot and two, they charged her on one visit for worked that was not completed. When she called them, she was told that an $80 credit would be placed on her account. When I returned, with her Van, for service, nobody could retrieve that information. My sales person, Mike Shadlich, is a great person but I'm sorry, it looks like my next set of new vehicles will not be purchased at Bill Bryon.. More