CJ Wilson Mazda of Ventura

A pleasant car shopping experience Stephan and Bassam made the car shopping experience easy and professional. No gimics. I left feeling like I got a great deal on a great car. I was i Stephan and Bassam made the car shopping experience easy and professional. No gimics. I left feeling like I got a great deal on a great car. I was introduced to the service team as well. I left feeling like a valued customer. More

new running light Needed a new running light and it turned out that it required an entirely new headlight assembly. The car was out of warranty by 3 months although it Needed a new running light and it turned out that it required an entirely new headlight assembly. The car was out of warranty by 3 months although it only had 17000 miles. It turned out that the assembly wasn't covered in my Mazda aftermarket warranty. The service person was astounded that it wasn't covered as was I. He talked to them for 50 minutes before he found out that it wasn't covered. He then submitted an after warranty claim to Mazda and they agreed to cover the very expensive assembly. I commend him for pursuing the issue. Also, I appreciate Mazda stepping up to the plate on this issue. It is ridiculous that the motorized assembly is not covered under the after market warranty and recommend that Mazda look very hard at finding other insurance. Second, I spent over 50 years in research and development and find it incredible that the entire headlight assembly had to be replaced just to replace the LED running light. The designers certainly were not looking out for the buyer. More

Happy Wife, Happy Life Your sales team helped us get the Mazda CX-5 that we had been looking for. Eric and Bassam made us feel that WE were in the driver seat and made sure Your sales team helped us get the Mazda CX-5 that we had been looking for. Eric and Bassam made us feel that WE were in the driver seat and made sure we got everything with this car that we wanted. Thanks guys. More

Wonderful Serivice I was In and out so quickly and treated like vip's always. I will continue to bring my car here. Best Service in Ventura County! I was In and out so quickly and treated like vip's always. I will continue to bring my car here. Best Service in Ventura County! More

Quick and Easy I was able to get in and out of there quickly, which was my main goal. Nice staff, nice boss, all around good experience. Thanks. I was able to get in and out of there quickly, which was my main goal. Nice staff, nice boss, all around good experience. Thanks. More

Situation Communicated Well. No Oversell I purchased my car, used with a Mazda warranty, from CJ Wilson. When I brought it in for a problem, Thomas Groebel reviewed the warranty with me and e I purchased my car, used with a Mazda warranty, from CJ Wilson. When I brought it in for a problem, Thomas Groebel reviewed the warranty with me and explained which items were covered. He provided a detailed estimate and clearly communicated with me, via text message, the status. No oversell, no hassle. They sent a car to pick me up which really helped too. This experience was much better than a previous one I had where I'd gone through the sales staff. More

Excellent, fast, professional service appointment. I received prompt, personable, professional service. My appointment went by quickly. I love the amenities- coffee, snacks, internet access, tv. The st I received prompt, personable, professional service. My appointment went by quickly. I love the amenities- coffee, snacks, internet access, tv. The staff was friendly and informative. More

Quick and Helpful I had an issue with my head lights and they made sure to check every possible outcome. If it would have been an electric issue it would have costed mo I had an issue with my head lights and they made sure to check every possible outcome. If it would have been an electric issue it would have costed more money. When I explained the problem in more detail they found out the issue and fixed it right away and made sure I paid the right amount for what was being fixed. Very honest and reliable. More

Best experience after visting 3 other dealerships , they were not pushy , very knowledgeable and they went above and beyond to get me the payment i wanted. Amazing after visting 3 other dealerships , they were not pushy , very knowledgeable and they went above and beyond to get me the payment i wanted. Amazing team More

Awesome experience When I arrived, Heather came out and greeted me. She was very friendly and knowledgeable and explained things clearly to me so I was able to unders When I arrived, Heather came out and greeted me. She was very friendly and knowledgeable and explained things clearly to me so I was able to understand. Kris, in the finance dept. was nice to work with too. He also explained to me clearly how my lease and everything worked. Everyone was very accommodating and I felt very comfortable doing business there. In no way did I ever feel pressured. I have visited other dealerships in the past and dealt with aggressive sharks that just wanted to make a sale. More