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CMA's Chrysler Dodge Jeep RAM of Lynchburg

Lynchburg, VA

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510 Reviews

2639 Lakeside Dr

Lynchburg, VA

24501

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510 Reviews of CMA's Chrysler Dodge Jeep RAM of Lynchburg

September 07, 2018

Warranty recall Received a notice for recall. Service staff reviewed and found additional recall to be performed. This saved me a further trip to shop- good catch fol More

by zebstiger
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Sep 07, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

September 06, 2018

Great Service They were able to get us back on the Road within a day and we polite and professional. I would recommend to anyone looking to get service. More

by vinceavitale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Sep 06, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks Vince for the outstanding review! We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Ken Kraft, General Manager, kkraft@craftauto.net

September 04, 2018

Great service! Great service. Dropped off my vehicle to have a couple issues fixed between management, service , and the technicians my repairs taken care of. Jo More

by adamkwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd, Rodney Weeks
Sep 06, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

September 04, 2018

Very efficient We were pleased with the service. Efficient, professional, and informative. Originally we were given an appointment 10 days out, but after talking to More

by ladebe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Boyd
Sep 04, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thanks for your perfect review, ladebe! We're glad to hear that our team was friendly and polite! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Ken Kraft, General Manager, kkraft@craftauto.net

September 03, 2018

Bought an 2018 Pacifica We wanted a certain color exterior and interior not commonly found together-Bo found it for me-the only one available close enough to be picked up the More

by bobbihurst1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
New young lady, can't remember her name, Bo Johnson, Ryan Grimes
Sep 04, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

bobbihurst1, it was a pleasure to read about your buying experience. Congratulations on your new Pacifica! At Billy Craft CDJR, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that Bo was able to show you dedicated and personalized service. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best, Ken Kraft, General Manager, kkraft@craftauto.net

September 03, 2018

Professional and Courteous They were able to help me at the last second as I was traveling through the area. While extraneous maintenance circumstances required me to stay a we More

by dk5038
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny in service., Rodney Weeks
Sep 04, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

dk5038 thank you for taking the time to write this review about your experience with Billy Craft CDJR. We strive to make every customer experience exceptional, and are very grateful for all of our clients who get the word out about the quality of service they have received. Thank you again. Ken Kraft, General Manager, kkraft@craftauto.net

September 03, 2018

Great work Service was great and very on top of getting my truck done in a short time and was told about the open campaign on my truck thanks guys More

by chrisbharris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
And the guys that have done the work on my truck thank you , Ken Kraft, Zach Boyd, Rodney Weeks
Sep 04, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you so much! It is our goal to provide the best experience and being acknowledged for that is amazing! We appreciate the business and your time in making your positive experience known!! Thanks again, Ken Kraft, General Manager, kkraft@craftauto.net

September 02, 2018

Easy deal for me Ottis Broen was very easy to do a deal with. I was upfront with him about what I wanted to do and he made a fair counter offer. No pressure or silli More

by That guy over there
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ottis Brown III
Sep 04, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

Sep 04, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Thank you for your feedback! We are driven to offer great customer care and we strive to provide the best customer service experience. If there is anything more that we can do, please come back and see us again.

September 02, 2018

Jeep Cherokee Purchase We stopped in to check out the new 2019 Jeep Cherokee and Bob Nichols greeted us and helped us throughout our purchase process. Even though it was lat More

by sdrams01
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Nichols, Ryan Grimes
Sep 04, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

sdrams01, we are truly grateful for this awesome review! We are thrilled that Bob was able to take care of you. He is a great asset to our team and we appreciate him providing you with the customer service that you deserve. Congratulations on your new Jeep! Thank you again and we always look forward to working with you again in the future! Best, Ken Kraft, General Manager, kkraft@craftauto.net

August 31, 2018

waited 2 hours for an oil change and tire rotation. waited for 2 hours for an oil change and tire rotation. went to ask if they were done with my truck and I saw my truck sitting outside already. I aske More

by chriswinston89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kenneth Norton
Aug 31, 2018 -

CMA's Chrysler Dodge Jeep RAM of Lynchburg responded

Mr. Winston, We apologize for your length of stay at Billy Craft. Besides the oil change and tire rotation, as you know we also performed a recall on your Ram 1500. The recall was the Powertrain Control Module, which is a reprogram of your module (your main computer) through the Chrysler database system. This typically takes 30-45 minutes providing the internet link acts appropriately (otherwise we have to start the download again), although many times it can take longer. Once the truck is pulled around to the service side by the technician, we must then code the ticket with the proper lines in order to submit the recall to Warranty Headquarters. This requires additional time and we inform customers that the whole process can easily take an hour to an hour and a half. Once again we apologize for the time spent at Billy Craft. Please feel free to call me if you wish to discuss. Rodney Weeks Service Director

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