CMA's Colonial Kia

9/4/25 - 8:15 AM appt ; customer #30833 I arrived and no one came to the car to greet me and log me in. I walked in and waited for someone to come to the desk. I was texted a video of the gentleman servicin one came to the car to greet me and log me in. I walked in and waited for someone to come to the desk. I was texted a video of the gentleman servicing my vehicle. They informed that my car was finished, I paid $100, got into my car so I could hurry up to get to work. I called back after leaving the service department because the tire pressure alert remained on my dashboard. I was informed that I could come back. I explained that I was now at work and that this would be an inconvenience as I took off the time to come in for the oil change and tire rotation at 8 AM. They apologized and said they would provide a discount for the next visit when I came back. 9/5/25 - 8:10 AM to bring my car back due to tire pressure alert still showing on my dashboard. Makayla directed me to Roni Aceituno. I explained the situation to him. He cavalierly dismissed the inconvenience that it caused me and stated that whoever told me that they would provide me some type of discount for my next visit was lying. Horrible customer service and treatment of a customer. He definitely needs a reminder on how to treat your customers. I’ve been bringing my car to Colonial Kia since I loved to VA. I was considering purchasing a new car from Colonial Kia as I discussed with RJ on 9/4/25 but now I see that I need to look elsewhere. More

I purchase a 2018 Ford Escape SEL. The salesman Jordan Floyd was excellent and very knowledgeable of the buying process. He even went the extra mile to locate the vehicle additional ke The salesman Jordan Floyd was excellent and very knowledgeable of the buying process. He even went the extra mile to locate the vehicle additional keys when they were misplaced and did not gave up until he found them. Sales Manager Billy D'Amato was very professional and attentive. He earned my trust with his confidence and knowledge of the process making the buying experience an enjoyable experience. More

I purchased my Kia Soul+ in 2016 and I had a wonderful sales team! The sales person was Arkell Harrison and Jennifer Ewing was the finance manager. I have enjoyed the service that I receive from my first sales team! The sales person was Arkell Harrison and Jennifer Ewing was the finance manager. I have enjoyed the service that I receive from my first service appointment. Even though it's a 45 minute drive from where I live, I have never regretted it. I am grateful to the service manager, the mechanic and the receptionist that processes my paperwork every time I'm there. The entire team set the mode for the overall repair experience! I always leave feeling assured that the inspection or repair was properly taken care of and completed. Thank You More

I received a recall notice. I called this Dealer where I bought the car. I was told by service the Parts Dept. would know if it applies to my Kia. Joey in parts tried Not to ans I called this Dealer where I bought the car. I was told by service the Parts Dept. would know if it applies to my Kia. Joey in parts tried Not to answer me. He then said he did not know, mumbling. When I asked him to speak clearly, he refused to answer and slammed me on hold. I called and asked to speak to The manager. I was then told Ron Rose, Service manager is the only manager at Colonial Kia by Carley. She then said Ron is not available. I requested four times a message be left before she agreed to leave a message. NO CUSTOMER SERVICE! RUDE PARTS EMPLOYEE More

Friendly staff, quick service! What more could one ask for? I was in and out in under 45 minutes for an oil change and a tire plug! for? I was in and out in under 45 minutes for an oil change and a tire plug! More

Very responsive. Was able to get me the extras I needed. Did great job explaining the details and .especially the power in the Sorrento Turbo. Did great job explaining the details and .especially the power in the Sorrento Turbo. More

I purchased some place else but decided to come to KIA CMA and have never regretted the decision. Thank You Jessica for your great customer service! Kiddos to you. Thanks acknowledging my fur baby "Charli CMA and have never regretted the decision. Thank You Jessica for your great customer service! Kiddos to you. Thanks acknowledging my fur baby "Charlie". Didn't get the young fellow name who did the oil change on my car, want to Thank Him too!👍👍👍👍 More

Great service all around. The service advisors are key providers to exhibiting quality customer service. xx is highly recommended. A return visit is certainly warranted. providers to exhibiting quality customer service. xx is highly recommended. A return visit is certainly warranted. More

You are greeted with a smile at the door and treated so kindly. Car is serviced quickly and efficiently and pricing is fair. Everyone make it’s a great experience. kindly. Car is serviced quickly and efficiently and pricing is fair. Everyone make it’s a great experience. More