CMA's Colonial Kia

Super Fast We recently bought a Sorento that we saw online. We submitted an online inquiry and Kim called us immediately. We made an appointment to test drive t We recently bought a Sorento that we saw online. We submitted an online inquiry and Kim called us immediately. We made an appointment to test drive the car and it was washed and ready for us when we got there. Once we decided to buy the vehicle, we told Carl we did not have a lot of time because we had to get back home to our infant daughter. Carl and the rest of the team work diligently to get our paperwork processed so we were in and out in no time. Thank you to the Colonial Kia staff!! More

Colonial KIA sales representatives gave superb service Thanks to Kirk and Chris, I received superb service on my purchase of a new KIA Soul. The whole team was courteous and made the experience pleasant. I Thanks to Kirk and Chris, I received superb service on my purchase of a new KIA Soul. The whole team was courteous and made the experience pleasant. I will DEFINITELY recommend KIA cars and Colonial KIA to my friends! More

I love my new Soul My wife bought a Soul. I questioned it. I came into the dealership, Kim helped me. We drove a Sportage, an Optima, a Sorento......I bought an Optima. My wife bought a Soul. I questioned it. I came into the dealership, Kim helped me. We drove a Sportage, an Optima, a Sorento......I bought an Optima. Less than 12 hours later, I called Kim and told her I wanted the Soul.......LOVE it. I am 6'4" and almost 290 pounds and have a ton of room. I recommend it. Thanks to Kim, Robi, Chris and my fellow Marine Mike. John More

Lease experience We had a great experience with this dealership. The employee we worked with did an excellent job of working with us and getting the car we wanted to We had a great experience with this dealership. The employee we worked with did an excellent job of working with us and getting the car we wanted to lease. More

I bought a new car! My salesperson, Arkell Harrison at Colonial Kia, was a delight to work with. He is very personable & knowledgeable. He put me at ease and answered all My salesperson, Arkell Harrison at Colonial Kia, was a delight to work with. He is very personable & knowledgeable. He put me at ease and answered all my questions. I didn't feel pressured to buy a car, but Arkell's reassurance and knowledge helped me with my decision. My entire experience at Colonial Kia was great. There were some obstacles the day I came like pouring down rain & system updates yet everyone was so nice and professional. I came by the next day & Arkell plus the staff remembered me. I felt very welcomed. More

Worked for my needs Jacob worked with me to show me vehicles that fit my need. They allowed me to take a vehicle to my home for my wife to see. Based on her new criteri Jacob worked with me to show me vehicles that fit my need. They allowed me to take a vehicle to my home for my wife to see. Based on her new criteria we were able to settle on a vehicle that suited both of us at a reasonable price. Love the warranty I got with my purchase and the friendliness of the entire staff I came into contact with at the dealership. Found my time from in the front door to out with the car of my choice very enjoyable. Taking my granddaughter over to look at some cars to upgrade her current vehicle tomorrow. More

Broken Promises In the process of purchasing a 2015 Kia Soul I was promised a cargo cover and an updated inspection sticker. They did not have the cover in stock and In the process of purchasing a 2015 Kia Soul I was promised a cargo cover and an updated inspection sticker. They did not have the cover in stock and had to order it, I was told it would be there within a few days (this was on a Monday). I called Wednesday to check on the status and was told it would be in no later than Saturday and that I would get a call. Two weeks later I still didn't receive a notification, even after leaving two messages during that period. So I called yet again and didn't get through; after speaking with the sales manager he told me the part was in. I go up there only to find out that the part didn't fit, nor was there a cargo cover for my car specifically. They didn't offer a substitute part, only a free tank of gas which I though was unacceptable seeing as the cargo cover was a part of the initial deal, and this was only offered after I asked. The fact that there was no cargo cover made for my particular car is something I feel that a knowledgeable sales person should've known or would've found out in the two weeks time that passed for the part to come in. Also, my monthly payment was higher than I had calculated and this was due to the addition of an extended warranty that I was not made aware was being added. I feel that this is something I should choose to add or be asked before automatically putting it in. More

Good experience Great staff at Colonial Kia. I told them what I wanted and how much i wanted to pay and they made it happen. Great experience. Great staff at Colonial Kia. I told them what I wanted and how much i wanted to pay and they made it happen. Great experience. More

People I related too. I have not purchased a vehicle since 1998 and I was a little bit nervous and with the staff Kim, Jacob they made me fill comfortable. They were like n I have not purchased a vehicle since 1998 and I was a little bit nervous and with the staff Kim, Jacob they made me fill comfortable. They were like normal folks and I did not feel stressed out or pressured. Professional and wholesome, they have a new lifetime customer. More

Informative I found my experience with the Kia dealer to be very informative. I really appreciated the fact the I was kept informed during sales process. I found my experience with the Kia dealer to be very informative. I really appreciated the fact the I was kept informed during sales process. More