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CMA's Colonial Subaru
Colonial Heights, VA
69 Reviews
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Showing 69 reviews
October 31, 2018
By far the worst car buying experience in my life. Master Sergeant USA Retired Nestor Alonso Burgos Searching on the computer for a used SUV came upon a 2017 Honda CR-V EX 2WD with 13,140 Miles Silver Master Sergeant USA Retired Nestor Alonso Burgos Searching on the computer for a used SUV came upon a 2017 Honda CR-V EX 2WD with 13,140 Miles Silver for $24,891, that according to the Colonial Subaru web had just arrived. I went to Colonial Subaru and was attended by Lauren Levine, very friendly and helpful at the beginning later that day another thing. I told her that I was going to trade in my vehicle and after the background questions and Id check we proceeded to the lot to check out the 2017 Honda CR-V EX 2WD. The vehicle looked very nice, but it was still not ready for showing nor had been serviced but Lauren assured me that their service team were going to make it look brand new in no time. We then proceeded to fill up the financial paper work. I immediately made it clear that I would only dealt with the Fort Lee Federal Credit Union then Lauren went to get Chris Johnson, Finance Manager for Colonial Subaru and he got a little irritated when he failed to change my mind, and assured me that the FLFCU rating percentage was not going to change and if they did they were liars and that Colonial Subaru weren’t going to make any more businesses with them. I then proceeded with a copy of the final price for the 2017 Honda CR-V EX 2WD to the FLFCU and got a lower rating percentage. I asked the loan officer if I had to take a check to Colonial Subaru and he assured me that everything was taking care of and that everything was posted in the new CUDL System to include the lower rating percentage and to make sure once I got ready to sign the contract with the dealer to make sure I get the lower rating percentage. Got back around 5:45 pm into Colonial Subaru with the good news then Chris Johnson Finance Manager for Colonial Subaru asked me for a check I told him that I was told that everything was in the CUDL System. In the mean time I asked Lauren if the 2017 Honda CR-V EX 2WD was ready so that I could start transferring my belongings from my trade in vehicle and the Honda CR-V EX 2WD wasn’t ready yet, this is about two hours from the time we went to the lot to check out the 2017 Honda CR-V EX 2WD conditions. Around twenty minutes later the 2017 Honda CR-V EX 2WD was parked next to my trade in vehicle, still wet, the inside looked halfway vacuumed and an empty water bottle was left inside the vehicle. Lauren proceeded to exchange the license plates from my trade in vehicle to the 2017 Honda CR-V EX 2WD and at that time I thought the paperwork was ready to sign. I then proceeded to open the 2017 Honda CR-V EX 2WD hood and discovered that the engine was not clean, and that windshield wiper reservoir was empty, immediately brought it to Lauren attention and she complained about the service team not doing a good job on the 2017 Honda CR-V EX 2WD cleaning because of the time of the day. She proceeded to wipe the engine with paper towels and once again apologize for the 2017 Honda CR-V EX 2WD lack of cleanliness. Around 7-7:15 pm I was told that everything was ready to sign. They went on explaining the different types of warranties and insurance and I reply I wasn’t interested and that all I wanted to do was sign the contract and go. They started to explain the contract when I noticed that they were trying to sell me the 2017 Honda CR-V EX 2WD at their original rating percentage and not at rating percentage offered to me and posted into the CUDL System by the FLFCU. I refused to sign the contract. Chris Johnson Finance Manager for Colonial Subaru told me that the only way I was driving the 2017 Honda CR-V EX 2WD out of dealer was with a certified check from the FLFCU which at that time were closed. They offered me a loaner which I refused and by that time I was ready to forget everything and go home. Later, they decided to let me take the CR-V EX 2WD home only if I signed a contract with their rating percentage and to return the following morning with a check from the FLFCU. I agree. First thing the morning I went to the FLFCU and talked with the loan officer and he confirmed that everything was right in the CUDL System and immediately reported the issue with the Chief Executive Officer of Fort Lee Federal Credit Union. When he returned he told me that the CEO explained the situation to their Finance Manager at Colonial Subaru and that the contract was going to be finally completed. Returned to the dealer and signed the contract. When I arrived home, I got a message from Lauren Levine, called her and she recommended me to return ASAP back to the dealer because the vehicle wasn’t inspected and that the CR-V EX 2WD needed to be serviced. On 10/25/2018 I noticed that the vehicle tags and registration that I paid $52.50 were reflecting my trade in vehicle expiration date of 11/30/2018 instead of 11/30/2019. Contacted Lauren Levine and explained the situation and she transfer me to Juan Ramirez a Finance Manager of Colonial Subaru and he told me that he will contact me in a couple of days. Didn’t received any response. Today 10/30/2018 I went to Colonial Subaru and questioned Juan about how come 5 days had past and he haven’t solved the situation on the tags and registration. He claimed that the guy he was going to talk about it didn’t show to work on Saturday and proceed to ask Kevin Hahne Colonial Subaru General Sales Manager for help. Kevin Hahne immediately took charge of the situation, made a call to DMV and in less than five minutes I walked out of the dealer with the stickers and registration. Kevin Hahne is the only Colonial Subaru employee that really made me feel good about my over twenty plus years of servicing my country. Hope every employee in Colonial Subaru learn from his passion and commitment of customer service. More
by MSGNAB
Employees Worked With
Christopher Johnson
September 21, 2018
Never better experience!!! ENJOYED buying a car! This being my 5th new car in 10 years, I never, ever thought I would ever say this but... I THOROUGHLY ENJOYED THE EXPERIENCE of shopping at Colonial This being my 5th new car in 10 years, I never, ever thought I would ever say this but... I THOROUGHLY ENJOYED THE EXPERIENCE of shopping at Colonial Subaru. I can honestly and confidently say that I will never recommend or purchase from a dealer other than this one. Granted, this is my first Subaru so maybe the experience is great with all Subaru dealers but I have never felt so accommodated, informed, and respected while shopping for a car. The staff there - especially Gaby, Patrick (or the guy that helped clear up my Equifax issue), Chris, other Chris, and Floyd are the people to know! They were super helpful and never pushy. I strongly recommend Colonial Subaru as my experience there was exceptional! More
by Suesuepeace
Employees Worked With
Gaby Agostinelli, Floyd Hayes, Christopher Johnson, Chris Weinberg, Patrick Way
August 24, 2018
Love my Crosstrek! Had a really great experience at Colonial and working with Gaby. The experience was seamless and I was in and out with a new subie! Had a really great experience at Colonial and working with Gaby. The experience was seamless and I was in and out with a new subie! More
by lkhleang
Employees Worked With
Gaby Agostinelli
June 19, 2018
Best Car Buying Experience I never once felt uncomfortable. Gaby treated me like a friend. I've bought cars before but never quite enjoyed it this much. Great People!!!!!!!! I never once felt uncomfortable. Gaby treated me like a friend. I've bought cars before but never quite enjoyed it this much. Great People!!!!!!!! More
by DCoffey
Employees Worked With
Gaby Agostinelli, Christopher Johnson, Chris Weinberg
February 02, 2018
Great People Dealt with Gaby for over 2 years. Very nice experience. Glad to buy a new Subaru from her. What can I say about Floyd? He is customer service pers Dealt with Gaby for over 2 years. Very nice experience. Glad to buy a new Subaru from her. What can I say about Floyd? He is customer service personified. Never had a better walk thru of new car features. I was very impressed with the employees at Colonial Subaru and would highly recommend them to others. More
by mailman
Employees Worked With
Gaby Agostinelli, Floyd Hayes
January 13, 2018
Great experience. It was a very good experience, not drawn out nor pushy. Our salesman was very knowledgeable, helpful and personable. I would definitely recommend hi It was a very good experience, not drawn out nor pushy. Our salesman was very knowledgeable, helpful and personable. I would definitely recommend him. The whole team at Colonial Subaru was very helpful and helped make the process painless. Floyd did an excellent job going over all the features of the car and I really did appreciate that. It was the best experience I have ever had buying a car. More
by Brenda B Tolliver
Employees Worked With
Floyd Hayes, Terrell Robinson, Chris Weinberg
December 12, 2017
Best of the Best!!!! Our Outback adventure started with a great new salesman Ali. He was very helpful, personable and knowledgeable. The management team of Chris and Patri Our Outback adventure started with a great new salesman Ali. He was very helpful, personable and knowledgeable. The management team of Chris and Patrick kept things smooth and worked out the best deal possible. Then we moved to a great experience in the finance room. They were very helpful in working with Bank of Southside to get me the best rate and quick approval. The process was smooth and seamless. No high pressure to take on aftermarket products. When paperwork was done and we were ready for delivery, Floyd took us from top to bottom from trunk to engine. This was the highlight of our experience, this car has so many features and Floyd walked us through every aspect. He took so much time with us and completed our experience. Detail team did a great job on cleaning and shining up our fabulous new Outback. I forgot to mention they donated $250 to Feed More. That will help feed 1200 people. Merry Christmas. More
by B&J In a Subaru
Employees Worked With
Ali Ghozati, Floyd Hayes, Chris Weinberg, Gary See, Patrick Way
December 06, 2017
Great place to buy a car My sales associate, Gaby, was very understanding about my unique car requirements, and made the purchase process very easy. Everyone I met there was My sales associate, Gaby, was very understanding about my unique car requirements, and made the purchase process very easy. Everyone I met there was professional and kind. More
by basslady
Employees Worked With
Gaby Agostinelli, Floyd Hayes, Patrick Way
November 13, 2017
As soon as you walk through the door you are home. This is our second experience buying a Subaru. We had gone to several dealers until we made the trip up to West Broad and met Chris Johnson. He was This is our second experience buying a Subaru. We had gone to several dealers until we made the trip up to West Broad and met Chris Johnson. He was so patient with us and helped us get the best deal with leasing. We decided we wanted to lease again instead of buying. I had called Moores Subaru and they told us that Chris Johnson no longer worked there. We decided then not to make the trip up there since Chris Johnson was no longer there. I called Colonial Subaru and told the nice young man that our salesman no longer worked at Moores Subaru and wanted to come to Colonial. He asked who the salesman was and I told him Chris Johnson. He said, this is Chris Johnson. I am now working at Colonial Subaru. I was so relieved that we could continue our good standings with Subaru since Chris worked there. Everyone at Colonial Subaru was so attentive, helpful, polite, courteous, did not rush us, and utmost respect for our decision making. They were never pushy and only called to follow up. This is the kind of service that makes you want to stick with the "good guys". Chris Weinberg and Patrick Way guided us along with finances and final decisions on a purchase that met our needs. Floyd Hayes was amazing explaining all the new features in the 2018 Subaru. We feel comfortable now driving it because he was so thorough in explaining and re-explaining things. Chris Johnson is one of the best salesman we have ever dealt with. No matter what our decisions came to, he never changed his attitude towards us. Thank you Colonial Subaru for making us feel welcomed like family. There would be no other reason to go anywhere else. When you have the best, you don't need the rest. More
by Farmerswife370
Employees Worked With
Floyd Hayes, Christopher Johnson, Chris Weinberg, Patrick Way
November 09, 2017
Laid back Purchase We looked in the parking lot one week, met the salesperson, Chris, and asked a few questions. We came back the next week to ask a few more questions, We looked in the parking lot one week, met the salesperson, Chris, and asked a few questions. We came back the next week to ask a few more questions, and returned to purchase a few hours later. The staff was wonderful. More
by breadnwood
Employees Worked With
Christopher Johnson, Chris Weinberg, Patrick Way
