CMA's Toyota of Martinsburg

I had an outstanding experience at CMA Toyota of Martinsburg, and I feel like it deserves to be shared in detail. Back in 2023, I purchased a vehicle that I thought was the right fit for me. At t Martinsburg, and I feel like it deserves to be shared in detail. Back in 2023, I purchased a vehicle that I thought was the right fit for me. At that time, my salesperson Allyssa had kindly suggested that I consider something newer, but I decided to go a different route. Fast forward to March of 2025, I walked back into the dealership and found Allyssa again. The first thing I told her was, “You were right, I should have listened to you the first time.” She just laughed with me, no judgment at all, and immediately got to work helping me find something brand new that actually suited my needs, my family, and my budget. From the very beginning, Allyssa went above and beyond. She never once made me feel rushed or pressured to pick “just any” vehicle. Instead, she took her time walking me through the lot, showing me different models, explaining features, and answering all my questions in a way that was easy to understand. It was clear she genuinely wanted me to be happy and confident with my purchase, not just make a quick sale. Her patience and professionalism really stood out to me, and it made all the difference. Once I had narrowed down my options, I worked with Tyler, who handled all of the paperwork and financing. Let me just say, he was incredible as well. Buying a car is often stressful when it comes to numbers, but Tyler worked tirelessly to make sure the payments stayed where I needed them to be. He took the time to go over every detail, explain the paperwork clearly, and adjust things until I was truly comfortable with the deal. I never once felt like I was being pushed into something outside my budget, which is rare in this industry. What really impressed me, though, was the overall atmosphere of the dealership. Every staff member I interacted with was friendly, approachable, and genuinely seemed to care about the customers who were walking through the doors. It didn’t feel like the stereotypical “car buying experience.” Instead, it felt more like a team effort, everyone was working together to make sure I drove away in a vehicle that I loved and could afford. Even after the purchase, Allyssa and Tyler didn’t just stop caring. They both reached out to me multiple times to check in, see how I was doing with the new vehicle, and make sure everything was running smoothly. That kind of follow-up service shows they really value their customers beyond the sale, and that’s something you don’t find at every dealership. I can honestly say this was the smoothest, most stress-free car buying experience I’ve ever had. I left not only with a brand-new vehicle that I love, but also with complete confidence that I made the right choice. Allyssa and Tyler went the extra mile for me in every possible way, and I am so grateful for their help. If you’re in the market for a new car and want to work with people who are honest, patient, and committed to doing what’s best for you, I highly recommend CMA Toyota of Martinsburg. Ask for Allyssa and Tyler, you won’t regret it. They’ve set the bar so high that I can’t imagine going anywhere else in the future. More

I don’t usually leave long reviews, but my recent experience at CMA of Martinsburg, WV absolutely deserves one. After my previous car was totaled by a deer, I was dreading having to go through the st experience at CMA of Martinsburg, WV absolutely deserves one. After my previous car was totaled by a deer, I was dreading having to go through the stress of finding a replacement. Anyone who’s had to unexpectedly shop for a car knows how overwhelming it can feel. Thankfully, I connected with Allyssa, and from that very first phone call, she completely turned my situation around. I had seen a vehicle online that I was very interested in, and Allyssa immediately put my mind at ease by holding it for me until I could make it to the dealership. That small gesture alone meant so much, because it showed she truly cared and understood what I was going through. When I arrived, she greeted me warmly and took me out on a test drive. I was beyond impressed with how knowledgeable she was, she didn’t just point out the features, she took the time to show me exactly how everything worked and made sure I was comfortable with it all. She patiently answered every question, never rushed me, and really helped me feel confident that this was the right fit for me. Allyssa went above and beyond to make the whole process smooth, personal, and even enjoyable, something I didn’t think was possible after the stress of losing my previous car. Once I was ready to move forward, Tyler stepped in to handle the paperwork, and he was equally amazing. Financing can be one of the most intimidating parts of buying a car, but Tyler was professional, transparent, and incredibly helpful. He worked diligently to make sure my payments stayed exactly where I needed them to be and that everything fit comfortably within my budget. He explained everything clearly and made the entire process quick and painless, which is a rare thing to be able to say when buying a car! Between Allyssa’s kindness and expertise and Tyler’s efficiency and professionalism, I couldn’t have asked for a better experience. From start to finish, I felt like I was in great hands with a team that genuinely cared about helping me, not just making a sale. I left CMA of Martinsburg with a vehicle I truly love, and even more importantly, peace of mind after such a stressful situation. If you’re in the market for a vehicle, I HIGHLY recommend reaching out to Allyssa and Tyler at CMA Martinsburg. They turned what could have been a nightmare into one of the best customer service experiences I’ve ever had. Five stars isn’t enough! More

this has got to be the most unorganized service department I have ever dealt with. We are a used vehicle dealership and we have needed to out source work to our nearest Toyota dealer and both times department I have ever dealt with. We are a used vehicle dealership and we have needed to out source work to our nearest Toyota dealer and both times have been an absolute disaster. Currently the truck has been there for a week with NO communication on their end or any update. Secondly I called just a little bit ago and needed the previous RO sent to me and the lady said they can send it Monday. It takes maybe a whole 2 mins to send an email. The last time we had send the same truck they threw 3 different parts at it, cause THEY didn't even know what was wrong with it. Certified techs? No absolutely not. We even received the vehicle back with another issue that was not present at all before. I will not be bringing our vehicles back to Toyota in Martinsburg they suck and need better staff that can actually do their job. Every time you call they literally always have to put you on hold for 10 plus mins then they get back on the phone and try to justify that they cannot give an update. Its insane. Don't even waste your time going there. More

I recently purchased a 2025 Tacoma TRD Pro in Mudbath from CMA's Toyota of Martinsburg, and I can honestly say it was one of the best car-buying experiences I’ve ever had. Living in DC, I first tried from CMA's Toyota of Martinsburg, and I can honestly say it was one of the best car-buying experiences I’ve ever had. Living in DC, I first tried local dealerships like Passport, Koons, and Sheehy—but all I got was poor service, condescending attitudes, and no willingness to work with me. In contrast, when I contacted CMA, Stephen Goldbranson reached out immediately and went above and beyond to help me get the exact truck I wanted, at the price I was looking for. Keith Barrow in finance was equally professional—he didn’t try to upsell or push financing on me. I had my own financing and only wanted the Toyota extended warranties. Keith not only respected that but gave me a fantastic deal on ToyotaCare products—something no other dealer was willing to do. They also matched my CarMax trade-in offer, saving me a trip and avoiding the low-ball offers I got elsewhere. When I arrived, the truck was washed, gassed, and ready to go. I was in and out in under an hour. Totally worth the drive from DC. I’ll absolutely go back for my next truck—10/10 service all around. Highly recommend Stephen, Keith, and the entire CMA team! More

I would definitely recommend CMA’s Toyota. It did not take me long to walk out with my new 2025 Camry. Jason was attentive and helpful every step of the way. I was also assisted by Matt and Ni It did not take me long to walk out with my new 2025 Camry. Jason was attentive and helpful every step of the way. I was also assisted by Matt and Nick they were very professional. Thanks again to my team 5 stars !!! More

I just purchased a 2024 Toyota Sienna Limited with AWD, 2.5l hybrid engine, lane keeping assistance, navigation, bucket seats (front & 2d row) dynamic cruise control, & a lot of other convenient & modern f 2.5l hybrid engine, lane keeping assistance, navigation, bucket seats (front & 2d row) dynamic cruise control, & a lot of other convenient & modern features from CMA’s Toyota of Martinsburg. I have purchased about 27 new cars/trucks/SUVs and prefer to go to CMA because of their pleasant staff, great selection, and competitive pricing. I always begin my shopping experience online by requesting an out-the-door (OTD) quote from at least four dealers. CMA provided the best pricing and had a good selection (they seem to have the best vehicle selection and configurations in WV, MD, & VA). They had a few vehicles that I liked sitting on their lot. My first interaction was with Allison who forwarded my request for an OTD quote to Jonathan Jaeger, the sales manager. Jonathan sent the quote within a couple of hours. Since it was the best price I received out of 6 dealership quotes, I decided to drive 180 miles to pick it up. It was a long drive, but proved to be worth it. When I showed up I received the exact price & exact vehicle that I was promised. My salesman, Kagen Teets, provided me with a nice test drive, helped with the initial paperwork, & provided a thorough introduction to my new Sienna. He guided me thru the process to set up my new Toyota owner’s account via the Toyota app. Tyler Staddon from the business office prepared and finalized all the paperwork & financing and carefully explained all the additional extended warranty coverages available. CMA has been selling cars for a long time and has earned a reputation (in my opinion) of providing a friendly, honest sales buying experience. No pressure. No gimmicks. No old school tricks. I hope to buy my next Toyota or Chevrolet vehicle from CMA’s Toyota of Martinsburg. More

Wyatt Mullenax just recently sold me on a fully loaded 2024 Tacoma SR5. He was super respectful and responsive throughout the process and always had the answer or would find it for me. A salesmen I would 2024 Tacoma SR5. He was super respectful and responsive throughout the process and always had the answer or would find it for me. A salesmen I would go to every time! I also must add an extra shout out to Wyatt and the CMA team because they worked with me fully remotely. I’m from Pittsburgh and this dealer is about 4 hours away. They gave me a great value on my trade and a deal I couldn’t pass up. I would definitely continue to work with Wyatt and CMA in the future. More

Took my 2009 toyota Tacoma in for inspection problems were found found and I had to pay for parts in advance while waiting for repairs I found another Tacoma on the lot so traded in with assurance I woul were found found and I had to pay for parts in advance while waiting for repairs I found another Tacoma on the lot so traded in with assurance I would not have to pay for repairs. When my bills came in I had a charge for parts. Went to CMA to get reimbursed but was told manager was on vacation but due back the next week and would get back to me. Still nothing! They want their money fast but when issues arise fail to deliver More

I would say, my best experience of car buying in recent years. I live in Maryland and was looking for a new Corolla Cross Hybrid XSE. First off, I was having tough time finding one in the color I wanted, a years. I live in Maryland and was looking for a new Corolla Cross Hybrid XSE. First off, I was having tough time finding one in the color I wanted, and if I did find one, majority of the Maryland Toyota dealers were acting like it was still 2021-2022. So much attitude and little to no willingness to sell the vehicle. Well, after looking for a Corolla Cross for a couple of weeks in MD and VA, I widened my search to 100 miles from my zip code and came across CMA's Toyota, and I am glad I did. From the start till the finish, the experience was one of the best, if not THE best, experience I have ever had in buying a vehicle. I was initially in touch with one of the managers, Ashley Olson, who was pretty quick in responding to my inquiry, and had absolutely zero issues sending me an Out-The-Door price over email, most of the dealerships in MD flat-out declined to provide me one. After her initial responses, I was connected to their sales person Travis, or T.J., for further communication and I will like to mention that Travis was an exceptional Sales person. He was more than willing to work with me, without any type of attitude or delay. He was extremely prompt and quick with his email responses, and wasted no time. When I arrived at the dealership, he was already ready with my car, cleaned and topped off with gas, up at the entrance. Once we started the process, I told my brother, who was my ride there that we should pitch our tents because, based on my previous car buying experiences, we will be there for a while to get the process completed, and I was dead wrong. Keith, CMA’s finance manager, took barely 15 minutes to get everything signed and get my temp tags ready. Not only that, he was absolutely zero-pressure guy. He did not try to upsell me any add-ons or extras. We went over the list of any optional items, but he did not try to over sell any of them to me, which is a MAJOR plus for me. All in all, from the time we got at the lot, till the time we drove away in the new vehicle, it took us an hour and a half (rounded up), which included a short test drive of the vehicle, and looking around at another vehicle as well, which must be the quickest vehicle purchase I ever did in my 20 years of vehicle buying. It could be because I paid by personal check, but even in the past when I paid in personal check, it still took longer than an hour and a half. I could not be happier with my experience, and quite frankly, with the recent madness of extreme price hikes of vehicles and shortage of inventory, I was not looking forward to my vehicle purchase, but I am glad that CMA's Toyota staff made it as painless as possible, for which, I cannot thank you enough! *** This review is going to be a multi-platform review, meaning, I will be posting it on other review sites as well *** More

Horrible. I had a verbal agreement, emailed invoice, and text agreement. Confirmed time to buy car. Dealer called 1 hour before I showed up stating they sold t I had a verbal agreement, emailed invoice, and text agreement. Confirmed time to buy car. Dealer called 1 hour before I showed up stating they sold the car from under me. Lied to me the entire time. Not professional, do not trust. Do not do business here at all. More