CMA's Toyota of Martinsburg

Horrible. I had a verbal agreement, emailed invoice, and text agreement. Confirmed time to buy car. Dealer called 1 hour before I showed up stating they sold t I had a verbal agreement, emailed invoice, and text agreement. Confirmed time to buy car. Dealer called 1 hour before I showed up stating they sold the car from under me. Lied to me the entire time. Not professional, do not trust. Do not do business here at all. More

I have to say, my wife and I were impressed with the customer services, (SALES) We did not plan on purchasing a vehicle that evening, but because of how the sales lady worked with us.we seen a person t customer services, (SALES) We did not plan on purchasing a vehicle that evening, but because of how the sales lady worked with us.we seen a person that was looking at what we needed and not just trying to sell a car. She cared about who we were and what we needed in a Vehicle. More

Jeremy and Tyler, Thank you so much for the exceptional service you provided during my recent purchase! You were both professional, fun, informative, and extremely helpful! Top-notch service from beginning service you provided during my recent purchase! You were both professional, fun, informative, and extremely helpful! Top-notch service from beginning to end! Great communication! More

I had an exceptional experience working with Allyssa during my recent car purchase. Her dedication to providing top-notch customer service was evident from the moment I stepped into the dealership. A during my recent car purchase. Her dedication to providing top-notch customer service was evident from the moment I stepped into the dealership. Allyssa's professionalism, knowledge, and genuine enthusiasm made the entire car buying process smooth and stress-free. She took the time to understand my needs, patiently answered all my questions, and provided valuable insights to help me make an informed decision. Her attention to detail and willingness to go the extra mile to ensure I found the perfect vehicle was truly remarkable. Allyssa's expertise in the automotive industry was evident as she guided me through various options, ensuring I found a car that perfectly matched my requirements. Moreover, her friendly demeanor and positive attitude made the entire experience enjoyable. I felt valued as a customer and appreciated the level of care and support Allyssa provided throughout the process. I highly recommend Allyssa to anyone looking for a reliable and dedicated car sales agent. Her professionalism, knowledge, and exceptional customer service set a standard that truly exceeded my expectations. Thank you, Allyssa, for making my car buying experience a memorable and pleasant one! More

Dealer advertised boldly online 2500 discount off Toyota Tacoma truck. Inquired and they said “sorry it was mistake”. False advertisement, do not work with these people. Also wanted to run my credit before Tacoma truck. Inquired and they said “sorry it was mistake”. False advertisement, do not work with these people. Also wanted to run my credit before seeing finalized numbers. More

Awful, rude, indifferent service rep. I called to have a broken plastic clip replace on the gas door of my Avalon under warranty. Without even seeing the car she told me that they would n I called to have a broken plastic clip replace on the gas door of my Avalon under warranty. Without even seeing the car she told me that they would not warranty. I had bought 4 vehicles from Apple Valley, but no more. Terrible service. More

We were stopping for the night on our way from North Carolina to Pennsylvania. Josh Nelson and Tristan Facello were great arranging for us to be able to use the service charge station to top off our pl Carolina to Pennsylvania. Josh Nelson and Tristan Facello were great arranging for us to be able to use the service charge station to top off our plug-in hyrbrid. More

Jory Smith helped myself and FAMILY in a Crises! Jory made me feel like we've known each other for years and helped me get the vehicle I could afford!! Great SALESMAN and MAN! WELL SATISFIED!! Jory made me feel like we've known each other for years and helped me get the vehicle I could afford!! Great SALESMAN and MAN! WELL SATISFIED!! More

Booked my January inspection appointment in December. Under Apple Valley ownership, inspections were free as long as you had bought your vehicle there and used them for the inspection. When my vehicle wa Under Apple Valley ownership, inspections were free as long as you had bought your vehicle there and used them for the inspection. When my vehicle was finished, they told me there was a charge. AT NO TIME DID THEY INFORM ME OF THE CHANGE IN POLICY. I was not told when I booked my appointment, I was not told when I left my vehicle in the bay, I was not informed at ANY time. What would have happened if I had no money (or less money than the inspection fee) or no check or no credit card with me? This complete lack of communication, lack of concern and lack of caring for the customer has lost them my business. I bought my last few Toyotas from them (as have many family members). NONE of us will go back there again. Their lack of ethics and honesty has cost them. I would NOT recommend CMA Toyota to anyone. More