CMA's Toyota of Martinsburg

FYI: The name of the Dealer is CMA Toyota of Martinsburg. We found a 2022 Camry SE Hybrid they had advertised online for a good price. I called the dealer to check availability and spoke to Matt (Matthew Pet We found a 2022 Camry SE Hybrid they had advertised online for a good price. I called the dealer to check availability and spoke to Matt (Matthew Peters). He said the Car was available. We set up and appointment for the same day. I took my family with me. When we arrived, Matt was waiting for me. Instead of taking us to the Camry, he said he had a better deal on a Brand New 2021 Venza XLE. He told me all its details. My wife wanted an SUV, so I was interested. I asked him how many miles on the Venza and he said 8 miles. Before even checking my credit, he said he could get me a nice interest rate. He went straight into filling out a Credit Application and getting my trade-in appraised. After settling on my trade-in value and getting approved. I said lets go test the car. He got in the driver's seat. Which I thought it was weird. When I asked him why he was going to drive, he said the car had no gas and was going to stop by the gas station. When he turned on the engine, I noticed 456 Miles on the Odometer. Not 8 miles, as he had said. When I asked why the car had 456 miles and not 8, he replied those miles were for transporting the car from another dealer. I should've walked away from the deal at that moment, but my wife really liked the car and she said 456 miles was not a big deal. Matt had, yet another surprise: one of the Keyfobs was missing. My wife had falling in love with the car so we still moved forward with the purchase (I regret it). Matt promised he was going to have the Keyfob in one week's time. It was another lie. It took over a month and too many unanswered texts and phone calls to finally get the keyfob. Upon my arrival to the service center, Josh, the Service Rep told me they didn't have anybody capable to program the Keyfob. If I wanted, they could try but it was not guaranteed to work. I was very upset. I regret not walking away from this dealership when I had the chance. They have Horrible ethics and Horrible customer service. It was a horrible experience. Stay away!!! More

Not a good fit. This is what I was told. When finalizing paperwork, I noticed the rebate for using Toyota financing wasn't included; in the big picture, the rebate was small but was promised nonetheless. I paperwork, I noticed the rebate for using Toyota financing wasn't included; in the big picture, the rebate was small but was promised nonetheless. I was told there was no rebate, which is fine, but the person assisting with paperwork was already turned off by my responses to the additional warranties/additions/upcharges was argumentative. I was told she has "never in her life..." and that my purchase from their business was "not a good fit". She acted as though she could cancel my financing and wouldn't continue the paperwork process until I in some way agreed that I wouldn't be an unhappy customer. The situation was odd, heated, and terribly uncomfortable. Never again. More

Shady and lack integrity. Highly suggest not to purchase a vehicle from here. They undermine the value of your vehicle significantly. They lie about the purchase price and advertisement of their vehicle. Th a vehicle from here. They undermine the value of your vehicle significantly. They lie about the purchase price and advertisement of their vehicle. Their information is misleading and suspicious. The manager didn't even have the back bone despite counter offers to admit he was wrong. They are sly and will try to make money off of you not help you with the 2nd biggest purchase of your life. More

Amazing group of people who made my son's 19th Birthday a very memorable one. very memorable one. More

Best experience I have ever had buying a new car! Definitely knew how to get everything done quick and easy. From the test drive to the paperwork went very smooth and quickly!! Definitely knew how to get everything done quick and easy. From the test drive to the paperwork went very smooth and quickly!! More

Although I did not get a car I wanted to personally shout out Mike Flowers and Ryan Stelf. They not only were professional and very helpful they took the time to listen and comprehend my own personal need, I out Mike Flowers and Ryan Stelf. They not only were professional and very helpful they took the time to listen and comprehend my own personal need, I made an error and applied to the wrong toyota and that blocked me from getting a car when I intended to but I will def be back and referr anybody to these two guys! Get a car from someone who cars like those two do, They are consistent and considerate. we lack that so much now a days, they are rare! thanks Mike and Ryan : ) More

My experience was very positive. The whole staff was very professional. Matt Peters was exceptional in his care, attention to detail and professionalism in my purchasing experience. professional. Matt Peters was exceptional in his care, attention to detail and professionalism in my purchasing experience. More

Very Unprofessional sales when they advertise a vehicle that is not available for customer to see after visit to dealership. We were told vehicle was not for sale after being listed on website and if we w that is not available for customer to see after visit to dealership. We were told vehicle was not for sale after being listed on website and if we wanted to look around out back maybe it was there or at another location More

Very helpful... I highly recommend this dealership. The staff if very friendly and they will go above and beyond to get you the car you want. staff if very friendly and they will go above and beyond to get you the car you want. More

See below 2.89 for a gasket that comes with the oil filter. Not alot of creditablity there folks. It would have looked better if you just included it in the fil 2.89 for a gasket that comes with the oil filter. Not alot of creditablity there folks. It would have looked better if you just included it in the filter price. Not good. Thisdrags the whole expearance down. More