Cable Dahmer Chevrolet of Independence

Extremely unsatisfied I am extremely unhappy with our buying experience overall. We came to the dealership to test drive vehicles and check prices and decided after all to I am extremely unhappy with our buying experience overall. We came to the dealership to test drive vehicles and check prices and decided after all to purchase. We had told the staff that we needed to get our infant son home to bed and were told it would be 10-15 more minutes until they had the numbers ready. We told them we wanted to go home and think about it and they pressured us to do something right then. We continued to tell them we needed to get the baby home to bed. We were ignored. When they asked us our budget and what we planned on giving for a down payment, we were very straight forward in telling them. The salesperson continued to put higher numbers down even though we tried to tell her that's not what we wanted. Throughout, they kept telling us we were getting an unbelievable deal and making us think they were taking money off the vehicle. We were told they had only sold 2 cars when they normally sell 10 a day, so they were willing to work with is. All this dealership is interested in is meeting their quota. There was absolutely no transparency at all and we felt like the real numbers were being hidden from us. When it came time for us to start signing papers, it was evident that in order to make it look like we were getting a great deal, they extended the life of the loan over 75 months and not 60 like we had asked. 2 hours later we ended up leaving. The next day, remote start was to be installed. We were told our vehicle was going to be first in that day and they would let us know when it was done. After repeated attempts to get ahold of the salesperson to ask what the status was, I finally called the service department only to find out they first of all couldn't find our vehicle and second, weren't going to be able to fit it in that day as promised. My husband ended up back at Cable Dahmer that evening to tell them we were unhappy with how things had been handled and Mike was very helpful in trying to rectify the situation. He was the only bright spot in the whole process. It was a very frustrating experience and I would not recommend this dealership to anyone. More

Outstanding Great salesman Carlos Vides...and a awesome job in financial services went above and beyond to make the approval process a great experience and went t Great salesman Carlos Vides...and a awesome job in financial services went above and beyond to make the approval process a great experience and went to bat for me to get my business and met the requirements to make it all happen More

So helpful! GREAT EXPERIENCE! Sarah was great from the first meeting! She really got to know me & my wants & needs for my new car. She's been so helpful - not only with the sale bu Sarah was great from the first meeting! She really got to know me & my wants & needs for my new car. She's been so helpful - not only with the sale but the few times I've called her with questions. I will definitely recommend her to anyone looking to purchase a car. A GREAT EXPERIENCE! Thank you! :) More

Arrogant and Disdainful! I drove up from Southern Missouri to buy a replacement truck that was listed on Cars.Com. I even put down a deposit to hold the truck until I could g I drove up from Southern Missouri to buy a replacement truck that was listed on Cars.Com. I even put down a deposit to hold the truck until I could get there on Saturday. My experience with the sales staff was great until it came time to buy. They brought over their muscle guy to twist my arm (accept their offer). He repeated their same offer a dozen times without budging. I gave in $500 and they would not budge by $138 for the sale. The manager left me alone, so I followed and requested they please review my last offer; then Troy Burke spoke up. This guy is very rude, condescending and arrogant; ie "I cannot understand why would a guy not accept this deal and choose to leave" I held my cool while he was very disrespectful. After I request just a $138 so my financing would not be exceeded; he said "No, we are done dealing. We are done." Since I liked the truck, and went ahead and forked over the $138; but I'm totally flabbergasted with Troy. Is that amount really going to break this dealership? They have their built in profit on every deal with the $199 administrative fee (which is an unnecessary charge for those that don't know, its not a required fee). I cannot recommend this dealership as long as Mr. Burke is in the position he's in. Which also speaks volumes about this dealership and its management style that allows this treatment. I hear Troy's only been in the position 1 month and its obviously gone to his head or its the peter principal (rise to their level of incompetence). STAY AWAY, its easier for a buyer to find another dealership than for a dealership to find another customer, especially one who is ready to buy! Good Luck! More