Cable Dahmer Chevrolet of Independence

Mike Nelson needs to except the word NO. They found a better deal for me. Paperwork brought to me to sign. That was 11-30-2022. This is 12-6-2022. I just called to get a copy of it sent to m They found a better deal for me. Paperwork brought to me to sign. That was 11-30-2022. This is 12-6-2022. I just called to get a copy of it sent to me by mail. Nelson asked me more than 2 times. Is there something I am looking for. I had to say more than once. I want a copy of what I signed on November 30. I guess I will see if I get it or not. More

I bought a car at this dealership in June of 2020. It was new but had 4000 miles on it. Was told I would have 3 years or 36,000 miles, which meant 32,000 miles for me since it had 4,000 on it. Now It was new but had 4000 miles on it. Was told I would have 3 years or 36,000 miles, which meant 32,000 miles for me since it had 4,000 on it. Now I find out I don't have the 3 years either! They flat out lied to me! I also signed up for the "pay ahead on oil changes for 5 years" because they said I could use that at any GM Dealer if I had to move (I didn't think I would be in the KC area for 5 years). Now I want to move and I found out it only works at their dealership, so I am going to lose out on that as well. This dealership is a disgrace. More

It took 3 weeks to get my truck in for an oil change - had to be worked into their schedule - not mine - price increased from $85 the last time to $109 this time - was told the price of oil went up - how had to be worked into their schedule - not mine - price increased from $85 the last time to $109 this time - was told the price of oil went up - however looking at past oil changes, the price of the oil was the same as previous times - was not pleased with the service department - have used Cable Dahmer service since 2004 - bought several vehicles from them - will probably check around for service departments. More

I have never in my life been so disappointed in a business. I went in for a simple oil change and tire rotation. If I didn't care about keeping my vehicle a certified Chevrolet used car. I could have business. I went in for a simple oil change and tire rotation. If I didn't care about keeping my vehicle a certified Chevrolet used car. I could have done it myself in my driveway with just a floor jack, jackstand and socket set in just an hour. But instead it took 3 hours of my day by taking it to a so-called professional service center. Then charged me $202.00 dollars for that 3 hour oil change and tire rotation. I definitely will be going to a different Chevrolet dealership from here on out. I purchased my vehicle from Cable Dahmer Independence and had my 1st service there. But after this 2nd service I will not be taking it back there for it's 3rd service. I will also let all my friends and family know that they would be better off going to a different Chevrolet dealership. Due to their poor customer service and the poor excuse they gave me for why it took so long. Which had nothing to do with my vehicle. If you value your time and money this is not the place for you. More

I purchased a car in Feb 2022. I was told different prices for the vehicle. Salespeople put add-ons on the car I was not aware of. Very Dishonest Deceitful. My total price was 10,0 I was told different prices for the vehicle. Salespeople put add-ons on the car I was not aware of. Very Dishonest Deceitful. My total price was 10,000 more than what was shown to me. I also didn't get to see any paperwork from the finance guy I was given a flash drive. I didn't find out about the price until the bank called to tell me the payment was higher. I called back to the finance manager and she said there was nothing she could do I had signed all the papers and I should have looked at them. I told her I didn't see any papers. The finance guy had a table top that had all the papers to sign. he would only show me where to sign and not show me the whole paper to read. I asked several times and he said they didn't have paper. he was in a hurry to get me out of there. The second time I spoke to him he said I would have given you paper if you had asked. I was given a 60-day tag and had to pay a penalty at the DMV. Mo is only 30 days. I just can't believe that a dealership would treat customers. I called the BBB and filed a report. DON'T BUY A CAR FROM THEM.... More

We were told we would receive a free oil change when we bought the car . Called to schedule it when the dash light said to . Upon calling them they said the offer had expired . It was the first scheduled o bought the car . Called to schedule it when the dash light said to . Upon calling them they said the offer had expired . It was the first scheduled oil change . Watch what they promise you ! They probably wont honor it ! More

Dishonest, deceitful, and not what you expect from a business in the Midwest. I found a GMC Yukon XL Denali on the website. The price on the website said and still says MSRP + a $5,000.00 market adjustm business in the Midwest. I found a GMC Yukon XL Denali on the website. The price on the website said and still says MSRP + a $5,000.00 market adjustment. Which I am fine paying due to the current supply issues. I called the dealership to get the details, confirm availability and double check the price. After talking to a salesperson named Jocelyn, she vocally confirmed all the above and the price. Here is the exact text that she sent: “Hello Ryan, this is Jocelyn at Cable Dahmer Buick GMC in Independence. I’m going to send over the specs on Yukon XL and the market base adjustment is going to be $5,000.” She then sent the exact spec sheet. I reply “I’ll take it”. 15 minutes later she calls and says the market adjustment price is actually $10,000.00 not $5,000.00 I then tell Jocelyn I will not pay $10,000.00 more because we had a deal at $5,000.00 more than MSRP. I then spoke with a manager named Mike and he would not honor the original deal either. Not a company I want any of my family or friends to do business with. More

Had my 2016 chevy in for service and was told brake vacumn pump needed replaced and would cost $850.00, they didn't indicate that it was under warranty, i declined fixing it then, and later had it at a vacumn pump needed replaced and would cost $850.00, they didn't indicate that it was under warranty, i declined fixing it then, and later had it at another chevy dealer who said it was under warranty and zero cost to replace...so i said something to service manager who basically blew me off. I will never buy from CableDahmer again. More

I will not buy another vehicle from them had mine two days and still having problems with it.cant belive they ripping people off. days and still having problems with it.cant belive they ripping people off. More

I waited a few months before typing this up, in hopes my temper would cool off. It hasn't. Unfortunately I don't remember the name of the individuals that worked with me, so my ratings in the individual per temper would cool off. It hasn't. Unfortunately I don't remember the name of the individuals that worked with me, so my ratings in the individual personnel area might not be correct. I didn't recognize the names/pictures provided on this sight, so I'm using the name that looks most familiar from their website. This dealership will not see a dime from me ever again. I probably won't ever buy a Chevy car again, from any dealership. Their service department is horrendous. I dropped off my car, on labor day. It was riding rough, my clock kept resetting, and my GPS was way off. I didn't have a reservation, so I understand they wouldn't be able to get to my car right away. They say they called me, after about 2 weeks, but I didn't have any messages on my end. I'll give them the benefit of the doubt though and blame that one on Verizon. However I called them that next weekend, and was told that the mechanic working on my vehicle doesn't work weekends and nobody in the shop had yet looked at my car. I call back the next friday, I figured if nobody at looked yet I needed to give them a couple days, but if my mechanic didn't work weekends I figured I need to at least check on a time line from him before he was gone for the weekend) When I called I learned that he left early that day, and was told he was scheduled to look at my car on monday, and that he would call me on monday. (which, if he really messaged me at two weeks what were these other people talking about?) Monday comes and passes with no call, so afterwork I come into the store on Tuesday. He tells me he's been waiting for me to respond to his message, that the battery was bad and the engine coils need to be replaced. I'm pretty upset at this point, because the clear miscommunication going on, but I figure at least we have a plan, work is getting done, and its probably not all this person's fault. It could be the two different people I called were misinformed. I tell him to go ahead and replace the coils, but the battery was brand new and under warranty, so I would take it back to O'reilly and get them to replace it. After some days pass they call me to let me know that they finished working on my engine coils and put in the new battery, but that one of their porters BACKED INTO MY CAR. They went on to say that they took my car to their body shop, and because of some minor cosmetic wear and tear that was also going to be replaced with my new bumper, that my car would look better than before. I didn't feel very reassured. I told them I would come in to talk to them about it afterwork. My car has been in this shop for about a month now overall, mostly because of lack of communication, but now they've damaged my vehicle as well. When I come in, they offer me a loaner vehicle. This is not an adequate substitute to driving MY car, and I tell them this. They direct me to the manager. At first the manager tries to play it off as no big deal, "they didn't real hit my car that badly, its probably only cosmetic, I should be grateful" kind of stuff. Enitirely disrespectful. Eventually he offers me a free oil change, this also wasn't satisfactory as I didn't need an oil change, and wouldn't need one for another 20 months, but Its clear they are giving me any other choices. In hindsight, I wish I had refused their repair, taken it to another shop, then sued them for the cost of damages. Finally my car is "finished", they have the new battery in, they have the coils replaced, they've fixed the damage they added on, and they said it runs smoothly now. I come in to pick up my car; the bill was more than I thought they had told me originally, but once again I was willing to give them the benefit of the doubt. I was just so excited to get MY car back after over a month in the shop. I pay, I get my keys, I sit down in my car and surprise they only fixed one of the three issues I brought it in for. I thought the battery replacement was why the console/clock was resetting every time I turned the car on and why the GPS wasn't working properly. I went back in to ask them about it. He said I never told them I wanted that fixed. I told him I definitely did, and I wanted him to take the car back and finish the job. He told me since I didn't get a reservation, I would have to start my wait all over again, and it would be a new diagnostic fee as well... That's when I finally gave up on Cable Dahmer. More