Cable Dahmer Chevrolet of Independence

Great at wasting time, unorganized, rude, unproffessional Sammy H. Nasr is rude and fails to follow up with customers. Even blames the customer for his lack of effort. Had every intention to buy a truck from Sammy H. Nasr is rude and fails to follow up with customers. Even blames the customer for his lack of effort. Had every intention to buy a truck from them. Sent Sammy several photos of my car and my vin for a trade appraisal. Next day I reach out to him, and ask if he has any info on my trade. Tells me truck i want is in the shop and was in a wreck, i tell him ok no big deal, i still would like a trade in appraisal. He says ok, and i dont hear anything for two days. I follow back up with him, and he says to talk to another salesman and that I am belligerent and refuses to deal with me. I tell him i am not being belligerent and all i want is my appraisal that i took the time for photos and getting the vin number etc. I ask to speak to his boss, he refuses to answer me and blows me off. I email the dealership and ask to talk to the general manager or owner to make them aware of Sammy. That was two weeks ago, no follow up. Way to ruin a sale with a customer looking to buy right now! More

water pump the car that was purchased from Dahmere Chevolet had it 7months the water pump went out Marty service center fix at no cost with the warrenty Thanks the car that was purchased from Dahmere Chevolet had it 7months the water pump went out Marty service center fix at no cost with the warrenty Thanks More

Poor Service Center Experience, My car was taken in for a heater problem. 3 days passed before it was diagnosed but nothing else done due to failure to get Warranty company to agre My car was taken in for a heater problem. 3 days passed before it was diagnosed but nothing else done due to failure to get Warranty company to agree to the 7 hrs of labor and price of Module that Dealership was asking for. Nothing was settled so I was told to pick my car up at no charge and take to another dealer. This was after a week of wasted time. I went in that next Monday to pick it up. I was told that updated information was sent to the Extended Warranty Co and answer would be about 3 hrs. The manager had the Rep call while I was there. There was an Agreement on Labor and part in about 20 minutes. Car was left for work to be done. It was that entire week and on Friday I was called to pick up. I picked it up and less than two miles away from the Service Center the heater did not work. I called and was told to return the car 3 days later on Monday. I got up that morning , Ice and Snow every where and the wife and I took the car in. About two blocks from the Service Center I received a call saying Mechanic would not be in and not to bring the car. We went back home. I heard nothing else. I called on Wednesday and was told by a Gerald or something like that to bring the car in and he would have a loaner ready for me. I took it in and dropped it off. If this review was based solely on the second time in to repair the heater I would have provide a much better review rating, However two weeks wasted, the replacement of a Heater control module that was working but only replace because GM Corporate said it had to be , AT owners expense and disregarding the 8 yr Voltec Warranty that should have covered it, A $1,200 replacement, and not having the vehicle repaired when picked up I have to rate service this way. It took another $600 some charge to repair the heater problem with the correct part and another week to resolve it. The engine being loud and vibrating problem after picking it up the first time is still present. I don't feel this problem neglect from the Rep that handled my repair, but more from upper management and GM Corporate Customer Service that failed to provide support. I was always treated with friendly response. I can not complain about my second visit and service I received. Had it been based entirely on that visit I would give at least a 4 star rating. NO Compensation by GM or The Dealership was provided for the inconvenience to me the customer for the multiple trips to the shop, the two weeks without a vehicle and the stress and aggrivation caused. The Rep can only do for the customer what the Management will Approve. More

Day 3 for a water pump Scheduled Monday to bring in my equinox to have a water pump replaced. I.was told that the part was in stock and it would be done by 3 o’clock that d Scheduled Monday to bring in my equinox to have a water pump replaced. I.was told that the part was in stock and it would be done by 3 o’clock that day. It is now Wednesday at 1:45 PM and my car is still not ready. My Two-year-old is in the NICU at the hospital and I have no vehicle. The Service representative won’t return phone calls, answer calls when paged and takes the longest lunch break I’ve ever seen. No offer of any kind solutions or accommodations. Just excuses. When I called and complained they told me if it wasn’t done Tuesday they would give me a loaner. Really? How am I supposed to get it? Tried to pay in advance and couldn’t get the service rep to do it. Just more excuses when I could get him on the phone. Worst service I have ever experienced. On top of all this I had to pay $300.00 to be treated this way. Don’t waste your time, there are better places to take your car to. More

5 STAR EXPERIENCE!!! I would recommend Joey Merlo to anyone looking to purchase a vehicle! He went above and beyond in every aspect of my car buying experience!! I LOVE my I would recommend Joey Merlo to anyone looking to purchase a vehicle! He went above and beyond in every aspect of my car buying experience!! I LOVE my new car!!! Thanks again Joey! More

Marie was great I came in looking to purchase a used vehicle but after hearing all my options I have decided New is the way to go for me and I will be calling Marie v I came in looking to purchase a used vehicle but after hearing all my options I have decided New is the way to go for me and I will be calling Marie very soon to buy a new car More

Great experience This dealer is hands down the best customer service I have ever seen and Marie my sales lady was great she was very nice and gave us a lot of informat This dealer is hands down the best customer service I have ever seen and Marie my sales lady was great she was very nice and gave us a lot of information about the car we needed and we are very happy More

Had a great experience I really enjoyed my experience here at Cable Dahmer I want to also thank Marie my sales lady because she did a great job and I am more than happy with I really enjoyed my experience here at Cable Dahmer I want to also thank Marie my sales lady because she did a great job and I am more than happy with my new car. I will be sending people More

Love my new car I love my new car so much and I am so happy I also had a great experience with my salesman Marie she was great she explained everything and actually l I love my new car so much and I am so happy I also had a great experience with my salesman Marie she was great she explained everything and actually listened to us unlike some other places we had been More