My wife and I were on a road trip a week before
Thanksgiving. As we were leaving Sioux City Iowa on a frigid Friday morning, my Cadillac's warning system came on alerting me of an overheating engin
Thanksgiving. As we were leaving Sioux City Iowa on a frigid Friday morning, my Cadillac's warning system came on alerting me of an overheating engine. I was able to get it cooled down and back on my way to Topeka for the evening. While driving, we called ahead to Cable Dahmer to see if there was any chance of getting it looked at on Saturday. For one, we just googled Topeka Cadillac dealerships and picked Cable Dahmer out of the blue. Secondly, being as it was the weekend before Thanksgiving I had little hope of getting in to a service department without a previously made appointment. They said sure, bring it in tomorrow at 845am. Upon arriving Saturday morning we were greeted by service rep Gary Harrison. I don't think I've ever met any service rep more friendly, helpful, courteous, knowledgeable, kind, concerned and just all around great. Our problem was diagnosed and fixed, along with an oil change, in just a couple of hours. Gary even gave us the VIP discount on the repair bill as he knew we were traveling and encountered this unexpected repair. I'm a regular Cadillac customer back in Colorado. You would have thought this was my home dealership taking care of my car. I was SO impressed with the service dept! They were amazingly clean, proficient, expeditious and friendly. They truly made me wish I lived in Topeka and had my car serviced there regularly. This was definitely a 6 Star experience!