Cadillac Lakeland - Service Center

The service was courteous, friendly, expedient and my service agent, Mike was quite helpful as always, Altogether a positive experience. service agent, Mike was quite helpful as always, Altogether a positive experience. More

Great experience. Howard was very knowledgeable , friendly and even though it was really late, he took his time explaining the new features to me Howard was very knowledgeable , friendly and even though it was really late, he took his time explaining the new features to me More

Best dealership we have ever bought cars from. On time with appointments. Courteous. Clean and well stocked waiting room. On time with appointments. Courteous. Clean and well stocked waiting room. More

Great service writer who listened to my issues. This is a great dealership. We will be back. This is a great dealership. We will be back. More

Very friendly and prompt service. I had an emergency situation and told me to come on in without delay. I had an emergency situation and told me to come on in without delay. More

The experience wasn’t terrible and no one was extremely rude or uncourteous. However, our first time experience did not seem to be on par with a luxury brand standard. The service advisor was smoking out rude or uncourteous. However, our first time experience did not seem to be on par with a luxury brand standard. The service advisor was smoking outside as we pulled into the lane. Then we waited, while the same person went inside to make customer phone calls. Another advisor did greet us and advised us to hold for our advisor. Once our advisor was off the call, the service advisor began explaining the issue, until someone walked up and without saying “excuse me”, they stopped our conversation and began a conversation with another employee. Not very professional and borderline rude. While our vehicle was being checked out, the advisor told us to wait in the lounge. We had to ask where the lounge was and what would happen next. The customer lounge was is disrepair, with cracking leatherette chairs, dirty flooring, unkept restroom and just generally tired feeling areas. Again, not what we are use to from other luxury brands and other Cadillac dealerships. I think the dealership could do much better, to represent the brand and elevate the customer experience. More

They have been very helpful. I bought the car from here. All services have been fast and done well. My only concern is my seat is always moved after the service. My car has prese I bought the car from here. All services have been fast and done well. My only concern is my seat is always moved after the service. My car has presets for positions. It would not be difficult to return the seat. More

Excellent coustomer service! Timely completion of repairs.!Job well done! The coustomer service agent,Mrs. Billie was very professional and helpful toward explaining the needed Timely completion of repairs.!Job well done! The coustomer service agent,Mrs. Billie was very professional and helpful toward explaining the needed repairs! More

Everyone was courteous and responsive. The level of service was appreciated. The attentive staff was quick to respond. The level of service was appreciated. The attentive staff was quick to respond. More

Cadillac Lakeland is great! I needed to have my windshield replaced, which was handled at the dealership. The process from drop off, to getting a loaner vehicle to pick up, was I needed to have my windshield replaced, which was handled at the dealership. The process from drop off, to getting a loaner vehicle to pick up, was fast and easy. All service personnel were professional and courteous. The reason I didn’t give 5 stars was because, while my vehicle was washed prior to pick up, it wasn’t vacuumed and the front passenger floorboard was definitely in need of vacuuming and there was fine dust along the dashboard. I’m certain it was an oversight, but I did withhold the 4th star, as a result. More