Cadillac of Beverly Hills

May 22, 2022 Initially I wanted to purchase an used 2020 Cadillac but then I changed my mind and went down to your dealership in Beverly Hills. Mind you that I was referred by Costco. When we went down to Cadillac but then I changed my mind and went down to your dealership in Beverly Hills. Mind you that I was referred by Costco. When we went down to the parking P4, I saw a few new 2022 Cadillac Escalades ESV, I pointed and I said hey I like this black one and ivan said well let me go upstairs and take a look to see what's going on with it. So he brought the finance manager in and he explained to me that this car has been in your inventory since May 17, 2022 which is five days, and I said why is the car not sold yet? and he said well we're just waiting on the customer, and I said how long does it take for you to sell a car while you have a customer in front of you looking to buy with cash. Then he said, well we just like to give them time until they get back with us. Then I told him look at your website saying that there's five new Cadillac Escalade's coming in? And he told me those are pre-orders. And I said to him, look you do know that this is false advertising, And possibly A scam to bring people in and try to sell them on something else. So here's my question to you all as the owner son and the general manager of Beverly Hills Cadillac, "Why would you advertise cars that are coming in that people already ordered"? that doesn't make any sense at all. Especially when the average person can't even buy it, even if the person Who ordered the car initially doesn't pick it up because it then goes to somebody on your VIP list. Bait and switch. Be aware. Don't shop here. More

Just bought my first really nice car here! I knew I wanted a Cadillac and they had a great selection of new Cars. Jesus was my sales person and couldn't have been nicer or made the process an I knew I wanted a Cadillac and they had a great selection of new Cars. Jesus was my sales person and couldn't have been nicer or made the process any easier. No pressure, no stress. He was patient and followed up with me when I got delayed and couldn't make my first appointment. Easily rescheduled to the following day. The showroom is really nice and lots of amenities like coffee comfortable chairs for waiting while they got the paperwork prepared. All together one of the nicest car buying experiences I've had! More

This was a terrible car buying experience, I would have expected more from a Cadillac dealer in Beverly Hills. Sales manager was rude, my sales woman was also rude. I will not ever do business with this de expected more from a Cadillac dealer in Beverly Hills. Sales manager was rude, my sales woman was also rude. I will not ever do business with this dealership again. More

Pam banloi is an excellent salesperson. She is very knowledgeable and helped me a lot with finding my car. She listened to me and made the process so painlessly. Pam is the number reason fo She is very knowledgeable and helped me a lot with finding my car. She listened to me and made the process so painlessly. Pam is the number reason for my business with Cadillac of Beverly Hills. . More

Finally! ! A dealer who cares about the customer. Ivan and his team took care of me and made me feel 100% appreciated. ! A dealer who cares about the customer. Ivan and his team took care of me and made me feel 100% appreciated. More

Ivan is the best! Very friendly, knowledgeable. I appreciated his expertise on helping me to purchase my car. I felt no pressure with him, he deserves a big bonus! Tha Very friendly, knowledgeable. I appreciated his expertise on helping me to purchase my car. I felt no pressure with him, he deserves a big bonus! Thanks again for everything Ivan! More

Pamela was absolutely wonderful to work with! From placing the order for our vehicle to delivery and inspection. She provided friendly service. We will definitely be coming back to Pamela for our From placing the order for our vehicle to delivery and inspection. She provided friendly service. We will definitely be coming back to Pamela for our next vehicle purchase. More

Great Buying Experience with the staff of Cadillac of Beverly Hills! I’ve purchase several new Cadillac vehicles over last 20+ years. To be honest, It’s been several years since my last new Cadillac Beverly Hills! I’ve purchase several new Cadillac vehicles over last 20+ years. To be honest, It’s been several years since my last new Cadillac purchase. So, in 2020, I decided to trade in my 2017 GMC Yukon Denali and obtain the new 5th Generation Cadillac Escalade! I started my search to purchase a 2021 Cadillac Escalade in 2020. Due to the unfortunate worldwide pandemic; quarantine lock downs; etc. , I decide to wait and start my search again in late October 2021. On the Cadillac.com website, I select to be e-mailed any updates on the new 5th Generation Cadillac Escalade model. In early November 2021, Cadillac.com initially referred me to Carter Stenburg, Internet Specialist at Cadillac of Beverly Hills (California). After receiving an introductory e-mail from Carter, I called Carter and discussed what Escalade trim I was interested in as well as other questions about optional features. Carter was very professional; polite and patient with me. Any questions he could not answer during our calls, He would immediacy get back to me with the answers. Carter suggested that I order a 2022 Escalade using the “build feature” on the Cadillac.com website. I built the 2022 Escalade Premium Luxury with the desired trim and options and generated a PDF file which I e-mailed to Carter. Thanks Carter!! Cater then introduce me to Brian Epps, Cadillac Sales Specialist at Cadillac of Beverly Hills!! OMG! I can not say enough praises for Brian! Brian is amazing! Like Carter, Brian was very professional; very knowledgeable; very patient with even more questions that I had; made very good suggestions about some upgrade options to my vehicle build; etc. He “really knew his stuff”!! Mid November 2021, We reviewed my updated 2022 Cadillac Escalade build one last time. I agreed to the final build. Brian had his colleagues place my 2022 Escalade Premium Luxury order (again, November 2021 “timeline”). Again, Thanks Brian!!!! Due to constrains and other delays that all auto manufacturers are experiencing, I expected my 2022 Cadillac Escalade to arrive at the dealership around the October / November 2022 time frame. Well, It seems that in December 2021, My 2022 Cadillac Escalade Premium Luxury order was accepted / approved / built at the GM Factory in Arlington, Texas with only 2 minor constraints due to the worldwide chip shortage and limited auto parts shortage - Not Equipped with Steering Column Lock and Not Equipped with 4-Way Power Driver and Front Passenger Lumbar. Brian personally called me late January 2022 and informed me that my 2022 Escalade Premium Luxury (order) arrived at the dealership. I was very lucky during these challenging times in the automotive industry to received my 2022 Escalade within a few month of ordering the vehicle build. Cadillac of Beverly Hills is part of a larger company and I (could be wrong, but ...) think that perhaps the dealership's outstanding reputation and / or their sales volume had something to due with my quick build turnaround. Anyway, after Brian’s call over the weekend, I arrived at the dealership the next day – January 31st, 2022 and met with Brian. Traded in my 2017 GMC Yukon Denali (the dealership gave me a fair price for the trade in ...). While at the dealership, I was pleasantly greeted by Joseph Norkewicz, Manager (we meet prior – Great Guy!!). While going through the “paperwork process” the reception staff at the dealership was so nice to me and checked on me to see if there’s anything they can do for me (water; Starbucks's Coffee at the dealership; etc.) - Very Nice! Very Classy and Professional! However (next to Brian), me acquiring my 2022 Cadillac Escalade Premium Luxury would not be possible without the help and assistance of Frank Rastegar in Finance!!! Thanks Frank!!!! Left that day with my 2022 Cadillac Escalade Premium Luxury. I love the vehicle! I get complements everywhere I go (and of course, I tell everyone to call Brian Epps at Cadillac of Beverly Hills …). A few days later, stopped by Cadillac of Beverly Hills Service Department to pickup an item. Meet Erik Curtis in Service! Again, like the sales department – Great Attitude! Sincere concern for the customer(s)! So, Bottom Line - I’m very happy with my 2022 Cadillac Escalade. Very Happy with the vehicle arriving at the dealership two months after placing the build order! I’m very humbled by how the Brian in Sales and Frank in Finance help me achieve my dream car!!! Finally, I'm looking forward to having my car serviced by Erik Curtis and the service staff at Cadillac of Beverly Hills! Much Thanks Cadillac of Beverly Hills!!!! More