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Cadillac of Beverly Hills

Beverly Hills, CA

3.6
88 Reviews
The team at Cadillac Of Beverly Hills would like to welcome you to our dealership in Beverly Hills, where we're confident you'll find the vehicles you're looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you're looking for quality auto maintenance and repairs near Beverly Hills, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Beverly Hills count on the high-quality vehicles and services found at Cadillac Of Beverly Hills, and we look forward to living up to our reputation every day.
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8767 Wilshire Blvd Suite 101

Beverly Hills, CA

90211

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Showing 88 reviews

February 04, 2022

Sold me a lemon. Service is horrible. Took the whole day Sold me a lemon. Service is horrible. Took the whole day just to inspect the vehicle. More

by tanyam14
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leigh Brannan, Brian Epps, Mohammad Alam
Feb 07, 2022 -

Cadillac of Beverly Hills responded

Hello Tanya, I am sorry to hear about your poor experience at our store. I would appreciate the opportunity to speak with you or communicate by email, so I can better understand where we fell short. Regards, Harry Panosian harry.panosian@cadillacbeverlyhills.com 424 217-3022

Feb 09, 2022 -

Cadillac of Beverly Hills responded

Hello Tanya, I have tried calling you and replying to you online and have received no feed back from you. Please call or email me if you wish to discuss your concerns. Regards Harry Panosian 424 217-3022 harry.panosian@cadillacbeverklyhills.com

Feb 10, 2022 -

tanyam14 responded

I have already discussed with Brian the salesman. In regards to the problems the vehicle is having after 2 months of purchase, there was nothing he could do. He suggested we look at purchasing a new vehicle. I have already taken the car in 3 times for different problems. If anyone is looking to purchase a used vehicle, ask for a run down on the problems the vehicle has had before purchasing.

Feb 17, 2022 -

Cadillac of Beverly Hills responded

Thank you for your reply. If you wish to sell the vehicle back to us, please contact me so we can schedule an appointment. Regards, Harry Panosian 424 217-3022 harry.panosian@cadillacbeverlyhills.com

February 03, 2022

I have been served by two of the best sales professionals, Pam and Monaliza, that I have ever dealt with. They made me feel like a king with so much courtesy. That's what I like. They gave me t More

by David Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monaliza G., Pamela Banlaoi
February 02, 2022

Pam is a great salesperson. She went above and beyond to help me find my dream car. More

by Kalil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Banlaoi
November 09, 2021

Like to thank Beverly Hills Cadillac and Brian Epps for professional service and very Great customer service was such a great experience More

by erniemadrid23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Epps
Nov 09, 2021 -

erniemadrid23 responded

Thanks again for a Beautiful 2017 Cts

Nov 09, 2021 -

Cadillac of Beverly Hills responded

Thank-you erniemadrid23 for the review. We are so delighted to hear that your purchase exceeded your expectations and that Brian was great to work with. Come visit us soon. You can count on everyone of us doing our best! - Denise

October 30, 2021

Jesus was on point with following up on all his Escalade arrivals since we met & after 3 attempts to purchase one Leigh made it happen. everything went smooth it was only the first two times the manager tha More

by Gor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Brannan, Jesus Cejas, Mohammad Alam
Nov 02, 2021 -

Cadillac of Beverly Hills responded

Hi Gor, we are thankful for your time and your willingness to write a review to let us know how we are doing. It is great to know that we were able to provide you with the highest levels of service! We will be sure to share your review with our team, especially, Jesus, Leigh, and Mo. Congratulations on your new vehicle! - Jenna

October 30, 2021

Thanks to the team at Beverly Hills Cadillac & Jesus for helping me get an Esv that was an impossible car to find with todays market. Recommend them 100% over any dealer in LA More

by Angelo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Cejas
Nov 02, 2021 -

Cadillac of Beverly Hills responded

What a wonderful surprise! Your words of encouragement, Angelo, make us feel proud of what we do. We could not ask for a better compliment. Knowing that your selection was exactly what you needed reminds us of the importance of considering our customer's preferences first in everything that we do. We hope you give us the opportunity to connect with you again. Congratulations on your new vehicle! - Jenna

October 30, 2021

Top notch customer service with my boy Jesus at CBH, we tried getting a Escalade at other places but couldn’t deal with the markup. We weren’t expecting on getting super cruise as an option due to 2022 not More

by Consulting LLC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Cejas
Nov 02, 2021 -

Cadillac of Beverly Hills responded

Thank you so much for taking the time to write such a nice review. Businesses are mainly about people connecting to people and knowing that our team is on the ball makes us proud. We will pass along your comments to our team. It is words just like these that keep us going. Congratulations on your new vehicle & we look forward to serving you again! - Jenna

October 30, 2021

Our guy Jesus got us right in a limited edition CT4 Blackwing after we called the store he answered and gave us a eta on a CT4 arrival then called us the day after the arrival which we rushed to, we ca More

by Steven
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Brannan, Jesus Cejas
Nov 02, 2021 -

Cadillac of Beverly Hills responded

Steven, we wanted to take a moment to thank you for telling us more about your experience with us. From the start, we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. We are so glad our efforts are paying off and you had the opportunity to experience superior service. We really look forward to serving you for many years to come. Congratulations on your new vehicle! - Jenna

October 30, 2021

Jesus set the bar across the board for a perfect customer experience. From the moment I reached out about a Escalade, he was responsive, extremely knowledgeable, not only about the vehicle itself, but in wal More

by MB4 Inc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leigh Brannan, Jesus Cejas
Nov 02, 2021 -

Cadillac of Beverly Hills responded

Thank you so much for taking the time to write such a nice comment. Reviews highlighting the commitment of our people to serve every customer with passion reaffirm that we are indeed living up to our mission statement. Our objective is that every customer that walks through our doors is able to have a similar experience. Come visit us soon. You can count on every one of us doing our best! Congratulations on your new vehicle! - Jenna

October 29, 2021

I’m so excited to get my first Cadillac Escalade, thank you for the exceptional customer service Pam, I appreciated that your went over all the features with us, very helpful!!!! More

by Danny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Banlaoi
Nov 02, 2021 -

Cadillac of Beverly Hills responded

Danny, we are ever so grateful for your review! It is indeed our corporate goal to be the best in the market and through our hard work earn the loyalty and love of every single customer. We recognize our customers are busy and are beyond thankful for their willingness to spend time giving us feedback. We look forward to your next visit, congratulations on your new Cadillac Escalade! - Jenna

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