Cadillac of Beverly Hills

5 Stars + 5 more Stars for Pam Banlaoi. Only person who took the time and effort to follow up with me and took me serious compared to other Cadillac dealerships. Pam even took the time to show me how On St took the time and effort to follow up with me and took me serious compared to other Cadillac dealerships. Pam even took the time to show me how On Star works by locking both car keys inside (hahaha 🤣😂). I highly recommend Pam Banlaoi and look forward to bringing you more business from family, friends, and associates. Thank You, Thony Mony More

I had to take a moment to thank Pam Banlaoi and her Sales Manager Leigh at Cadillac of Beverly Hills. They were incredible to work in the purchase of my car. From the beginning when I reached out until I dro Manager Leigh at Cadillac of Beverly Hills. They were incredible to work in the purchase of my car. From the beginning when I reached out until I drove off with my new car, Pam was so kind, honest and consistent.  The car I wanted was sold out everywhere and all the dealerships I contacted were trying to mark the MSRP up between $5-$20,000. It was crazy. I reached out to Pam at Cadillac of Beverly Hills and she told me that they do not mark up the cars. Amazing! She asked me what I was looking for and I told her what the essentials were. From that point, she repeatedly contacted me with various opportunities that came along. It felt like she was on top of it and everywhere else that I contacted just didn't seem to care. It felt like I had an advocate to get this car.  Finally, she found the car. She called me immediately and had me come down to the dealership. There were other people waiting, but she was so persistent and on top of it that I was able to get the car. The Sales Manager, Leigh, was so straightforward. We did not have to go back and forth and waste hours. Extremely pleasant and easy going. It felt like he also genuinely wanted me to get the car. It was a success. I have already referred people to Pam and they have all been pleased. Thank you Pam and Leigh! More

Thank you Pam, Moe and all of the staff at Beverley Hills Cadillac for an easy buying experience. For those of you shopping for a new Cadillac, this is the only place to buy from. The staff at BHC are very Cadillac for an easy buying experience. For those of you shopping for a new Cadillac, this is the only place to buy from. The staff at BHC are very down to earth and honest people. They are very up front with NO xx or tricks up their sleeves and extremely professional. The best part, NO!! Adjusted market mark up unlike many other dealerships selling up to 30K over sticker. My wife and I we’re glad we waited and purchased the perfect Escalade which met our family’s needs and budget. Pam you and Moe made that possible. Thank you! This was truly a ⭐️⭐️⭐️⭐️⭐️ experience. More

Austin was super helpful. First, we came to buy a used car. He spent several hours with us and when everything was ready, I realized that I didn’t actually want this old Cadillac but want a new one. And A car. He spent several hours with us and when everything was ready, I realized that I didn’t actually want this old Cadillac but want a new one. And Austin was super chill about it and didn’t push us to close the deal. We leave our contacts in case they have something new, cause they don’t have anything at the moment. And three days later, he called, and now we got our new Cadillac! More

Recently purchased our new XT6 from Pam over at the Cadillac of Beverly Hills dealer. Our experience with Pam was very helpful and quick. She kept us informed and up-to-date with any new vehicle that m Cadillac of Beverly Hills dealer. Our experience with Pam was very helpful and quick. She kept us informed and up-to-date with any new vehicle that might’ve interested us. We are very pleased and satisfied with our vehicle and the Help Pam offered. Very nice and shared good energy. Thank You Pam Loving my car More

I’ve had the worst experience ever with this dealership. First of all, it took me over a week to get an answer from anyone to drop my car off. A woman by the name of Becca was beyond rude, and told me “they First of all, it took me over a week to get an answer from anyone to drop my car off. A woman by the name of Becca was beyond rude, and told me “they aren’t accepting tow ins, they don’t have room at this time.” As this is my only vehicle, I had to get it towed, since it was having suspension issues. Mind you, it’s a 2021 Cadillac Escalade with less than 5,000 miles on. Upon arrival they put me with a service advisor name Ricardo. He was very rude!! Told me it was a programming issue and that it was fixed. Didn’t listen to the other little issue that I had told him about. He was very short and cut me off. This was in a Thursday. They said they would drop my vehicle off to me on Monday, took the day off of work waited around all day with no call. I called at 2:30pm for them to tell me they were short staffed and they will send someone out tomorrow (Tuesday). When they arrived they tried to drop off someone else’s vehicle. The man presented me with the paperwork that had my husbands name and my address at the top, with the wrong VIN number and vehicle attached to the paperwork. So this wasn’t just “tag” mix up. They were going to literally give me someone else’s vehicle. I got right on the phone and tried to call down there ask for manager, GM, anyone higher up and they connect me to my service advisor Ricardo again. Trying to get ahold of anyone higher up there is impossible. I’ve emailed the GM, the store Manager multiple times and have yet to get a response from anyone. I’ve had to go as far as open a claim with GM corporate to get anything resolved. This is the WORST experience I’ve ever had. More

Jesús fue muy honesto acerca de mi compra que quería financiar con mi banco personal, me aseguró de todas las advertencias cubiertas para este vehículo y me dejo el caro bien limpio. financiar con mi banco personal, me aseguró de todas las advertencias cubiertas para este vehículo y me dejo el caro bien limpio. More

Best dealer! Bought my CTS from Pam Banlaoi this week. Pam has excellent customer service, knowledgeable, friendly yet very professional. She communicated well with what was needed to get the purchase pr Pam has excellent customer service, knowledgeable, friendly yet very professional. She communicated well with what was needed to get the purchase process to go smoothly. Did a follow-up to see if everything was well the day after the purchase. Overall, two thumbs up for both the dealer, and this gal! More

DO NOT GO HERE! Absolute worst experience I've ever had with a dealership or service department. They lied to me about how long the service would take, twice, they kept my car many extra days because they with a dealership or service department. They lied to me about how long the service would take, twice, they kept my car many extra days because they didn't "have the people they needed" to drop it off causing me to incur $500 in rental car fees, when I called to try and pick it up on a Sunday they told me I could not and literally hung up on me. More