Cadillac of Greenwich - Service Center

Excellent Service I purchased my Cadillac at Pepe in White Plains & they are extremely rude & not helpful at all. I found Greenwich Cadillac & I’m so happy I did. Every I purchased my Cadillac at Pepe in White Plains & they are extremely rude & not helpful at all. I found Greenwich Cadillac & I’m so happy I did. Everyone is so friendly & always answer my questions. The service department is great. I am definitely purchasing my next car here. More

Simple work Needed a new key fob through a replacement program. They took care of that and did my routine maintenance as well, not bc i asked by bc they saw it as Needed a new key fob through a replacement program. They took care of that and did my routine maintenance as well, not bc i asked by bc they saw it as necessary - even before schedule i think. More

Excellent customer service . My OnStar directed me to this great dealership oh how I wish I could receive this service in the area that I’m from and I’m from Maryland. It is . My OnStar directed me to this great dealership oh how I wish I could receive this service in the area that I’m from and I’m from Maryland. It is so much that I would like to say for instance information that was given to me that which was shared with me was not shared with me from the dealership where I purchased my vehicle from I left a very informed about my car they took me and they check my car out and also provide information concerning my tires. anyone in this area is worth you stopping in having your vehicle checked out. I drive an ATS -V Need I say any more. Safety is major with this car. Thank you for the great service I may return. George Hampton Jr. More

Great service! Staff was professional and courteous. Loaner car was ready and service was completed on time. Car was washed and only small constructive feedback woul Staff was professional and courteous. Loaner car was ready and service was completed on time. Car was washed and only small constructive feedback would be more thorough inside car cleaning with the free car wash. More

Professional courteous Responsive to service request. Called the same day. Everyone, friendly, helpful. Pleasant, quiet waiting lounge. Fine experience , Sales very helpf Responsive to service request. Called the same day. Everyone, friendly, helpful. Pleasant, quiet waiting lounge. Fine experience , Sales very helpful when considering another new purchase More

Uthorough, quick, courteous service. Nice clean Courteous, lean, prompt service from the staff. Waiting. Room was clean and comfortable. Was able to get in and out in less than an hour for oil chan Courteous, lean, prompt service from the staff. Waiting. Room was clean and comfortable. Was able to get in and out in less than an hour for oil change and tire rotation More

Outstanding Service !! Im completely satisfied with the staff and service received. I love the fact that my XT5 is cleaned and detailed right after its serviced. Thank you ! Im completely satisfied with the staff and service received. I love the fact that my XT5 is cleaned and detailed right after its serviced. Thank you ! More

Cadillac service visit I was able to make a last minute service appointment at Greenwich Cadillac online which I thought was a great feature, and they were able to accommoda I was able to make a last minute service appointment at Greenwich Cadillac online which I thought was a great feature, and they were able to accommodate me with an appointment the very next morning on a Saturday. The customer service was excellent from the service advisor and they got me in an out in a timely manner along with a complimentary car wash. Overall it was a very good experience and helped me to continue to restore my faith in American products and services. More

Very pleasant and I felt well looked after. The service was very quick and they even helped get some scratches out of my car right away as I waited. I even thought, “Wow, this was a really nice The service was very quick and they even helped get some scratches out of my car right away as I waited. I even thought, “Wow, this was a really nice experience compared to other dealerships”. I also thought people should drive cadillacs more, since I love mine. I had a Porsche 911 before, which I enjoyed, but this is just a much more luxurious ride. More

First Impression, lasting impression My first line of interaction with this dealership was via telephone and I found the Customer Service representatives, the ladies at the front desk, to My first line of interaction with this dealership was via telephone and I found the Customer Service representatives, the ladies at the front desk, to be rude and unfriendly. Their demeanor was no better in person. The service advisor, Mike, was great; he took the time to explain the needed repairs. Next time, I will not hesitate to drive farther for better service on the front line. More